Vodafone UK - Winchester Reviews 

222
TrustScore 5 out of 5

4.9

125 High Street, SO23 9AS Winchester, GB


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Rated 5 out of 5 stars

Archie and Maddie were fantastic. Very knowledgeable and got a competitive deal and Maddie set up my new device for me. Excellent service all round. Very happy.

Company replied

Rated 5 out of 5 stars

Archie was very professional and friendly when serving us today.He had great knowledge and nothing was too much trouble when we asked questions.I am very pleased with what he has done for us today,Tha... See more

Company replied

Rated 5 out of 5 stars

Harvey was brilliant - sorted out a new contract phone & an upgrade for us. Explained options clearly & was lovely enough to set up our mum’s phone for her, including her photo of Dad as her screensav... See more

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Rated 5 out of 5 stars

I recently went into Vodafone in Winchester as my phone was not working. Max James helped me, he could not have been more helpful, he explained everything really clearly and nothing was too much troub... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Winchester

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 125 High Street, SO23 9AS, Winchester, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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1-star

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4.9

All reviews

(222)

42,359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very good service from staff

Very good service from staff, especially Jack.

November 24, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Service from Alexei in Vodafone Winchester!

Alexei was very professional and gave me a very in-depth understanding on my purchase but also to all the other options available too! Great customer service and great smile too!

November 7, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hey Brad,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

AWESOME SERVICE!!

Came in to switch from Tesco and was help all the way through the process with knowledge and confidence on all aspects of the sale. A*** service from Jack and others who help along the way in store.

October 8, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hi Millie

It's great to hear about your recent experience. Thank you for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Highly recommend

Connor and Harvey got me an amazing sim only deal, and as a new customer you are very impressed with the customer experience and knowledge Connor had

October 22, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hey David,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great knowledgeable service from Jason…

Great knowledgeable service from Jason and Dom

October 17, 2023
Unprompted review
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Reply from Vodafone UK - Winchester

Hi Charlotte. Thank you for your review for both Jason and Dom. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience

I had a great experience. I was assisted by Jordan who’s amazing and very helpful. 👌

October 14, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hi Kriz,

Thanks for taking your time to leave this review for Jordan.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Jordan was excellent

October 14, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hey Casper,

Thanks for the lovely review and fantastic support for Jordan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We received the best customer service…

We received the best customer service ever at Vodafone in Winchester. Jordan talked us true our options. He had great patience and he gave very trust worthy recommendations.

September 23, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan solved our needs

Jordan solved our needs, we were very satisfied. Thanks for being so nice and kind.

September 5, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hi Nicole. Thank you for your review for Jordan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had great service and help by Jordan in…

Had great service and help by Jordan in the Winchester shop after having our phones compromised. He spent some time assisting us after an exceptionally busy day without even a lunch break. A credit to Vodaphone.

September 1, 2023
Unprompted review
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Reply from Vodafone UK - Winchester

Hi Janet,

Thanks for taking the time to review, and share your experience in our Winchester shop. It's so great to hear how Jordan was able to help, and provide fantastic service.

If you ever require help, pop us over a message on a Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Efficient

Efficient, helpful service from Conor

August 25, 2023
Unprompted review
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Reply from Vodafone UK - Winchester

Hey Susan,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alexei was so helpful and professional …

Alexei was so helpful and professional in both the purchase and set up of my new I phone pro especially with helping me transfer my old phone to the new phone as I was a bit stressed with the process but he completely put me at ease! Thank you so much, very grateful!

August 26, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hey Anita,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alexis

Alexis, Store Manager is an asset to the business. Helpful, great comms & very thorough.

August 24, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hi Sarah. Thank you for your review for Alexis. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Connor and Alexei

August 23, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Terrific service

Hannah was extremely helpful when I purchased my new phone. She was very knowledgeable and efficient. A great credit to the Winchester store. We could not have hoped for better service.

July 27, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hi Susan,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant Service

Brilliant service from Connor. He was knowledgeable, helpful, friendly and totally professional. After having conversations with Vodafone personnel in another local Vodafone store and with Customer Services on the telephone, he was a breath of fresh air. After he had answered our questions and guided us on our options, we knew exactly what we wanted to do. Thank you Connor.

July 23, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hi Nigel,

Thanks for your kind words for Connor.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Conner has been amazing in the…

Conner has been amazing in the Winchester branch
In all my years with Vodafone I’ve not had better service
Thanks Conner
Kind Regards
Kerie Coutts

July 20, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hey Kerie,

Thanks for the lovely review and fantastic support for Conner.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Hannah was very helpful in setting up my account and helping me swap phone companies to Vodafone. Overall a very easy and lovely experience.

July 19, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hi Emily. Thank you for your review for Hannah. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor was so helpful and had all the…

Connor was so helpful and had all the information I needed to hand and made the whole process of updating phone and contract very easy

July 13, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hey Sarah,

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone upgrade

No fuss firdt class customer service. Would recomemd.

July 13, 2023
Unprompted review
Vodafone UK - Winchester logo

Reply from Vodafone UK - Winchester

Hey Robert,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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