Vodafone UK - Worthing Reviews 

224
TrustScore 5 out of 5

4.8

14 Montague Street, BN11 3HA Worthing, GB


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Rated 5 out of 5 stars

I manage 3 family mobile phones and often visit Vodafone branch in Worthing . Georje the customer advisor always helps to answer difficult questions, advises on the efficient phone usage when abroad a... See more

Company replied

Rated 5 out of 5 stars

Called in as my phone was due for an upgrade. Introduced to very helpful Georje who talked me through my options and found me an excellent deal with the help of Lana who was also training up Harry. Gr... See more

Company replied

Rated 5 out of 5 stars

The member of staff, think her name was Heidi, with the help of another advisor talk me through the positives of my phone update. Even saying it might be more beneficial and money saving to come back... See more

Company replied

Rated 5 out of 5 stars

Marley and Gorje were extremely helpful in the store! Helped me with a very good broadband deal and it was a very smooth and easy experience from beginning to getting the broadband all set up and work... See more

Company replied


Company details


Contact info

  • 14 Montague Street, BN11 3HA, Worthing, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

224 reviews

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4.8

All reviews

(224)

42,251 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience

Ben greeted us at the door and was immediately warm and friendly. He sold us a couple of phones - he was able to tell us loads about them to make sure they were what we needed. Vodafone network is very good! We have been in again and spoken with Lana who is hopefully going to find us a laptop today for our son!

November 4, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hi there,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

This was such a great experience

This was such a great experience. Amazing service. Super deals.

November 4, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hi Jonathan,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazingly helpful

Amazing
Luke is so helpful

October 31, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hi Emma,

We're pleased to hear how Luke was able to help, thank you for reviewing!

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 4 out of 5 stars

Very friendly approachable service

Very friendly approachable service, that get best plan for my mobile phone

October 27, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hi Alain,

Thank you for your review and sharing this feedback.

If you ever need any help, pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience 😃

Niall served me and was training someone also.

A very simple, easy and smooth deal struck. Concise and clear. With some added discount to !!

Very professional and awesome service indeed

October 24, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hi Steven,

This is such an amazing review for Niall. Thanks for sharing your kind words and feedback.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Lovely helpful guys in store!

October 23, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hey Aysha,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent staff

Ben was really helpful and friendly. I went in to the store with a complex problem and he had no trouble sorting everything out for me....thank you so much

October 12, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hi Lisa,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Popped into the Worthing store today for some advice about my plan. Niall my consultant gave me clear and helpful advice about switching my plan and I'm extremelly happy with the information, products recommended and the service I received in store.

October 11, 2023
Unprompted review
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Reply from Vodafone UK - Worthing

Hi Sarah,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was great

Ben was great, super helpful and answered all my questions and factually and promptly, 10/10

October 4, 2023
Unprompted review
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Reply from Vodafone UK - Worthing

Hi Nathanael,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from Dan 👍

Good service from Dane 👍

October 4, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hi there,

Thanks for your feedback for Dane.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Good service friendly staff always…

Good service friendly staff always willing to help and support with all my tech needs

September 7, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hi Sam,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

=) =]

Staff was brilliant. Megan was very helpful in upgrading my phone

September 8, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hi Andrew,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Ben

Fantastic service from Ben - totally amazing - I’m so happy!

September 7, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hey Elaine,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Would give zero if I could

Would give zero if I could. Arrived at the Worthing store for a pre booked device care appointment for an issue with my phone. Was told by the member of staff that she didn't know what the appointment was. I showed her the emai confirmation and she was totally disinterested and repeated that she had never heard of such an appointment! She offered that I could wait inline to speak to someone. At no point did she check with any other member of staff. Totally wasted afternoon!

September 3, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hi Wendy,

Thank you for sharing this with us, and bringing this to our attention. This is not the level of service we aim to be providing, this is really disappointing to hear and we apologise.

If you require any assistance, please message us over on Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we can help.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Our rep was amazingly knowledgeable and friendly

Our rep was amazingly knowledgeable and friendly. We got a fabulous deal and even though she was way passed finishing time remained professional and friendly

September 2, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hi Lucy,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Megan was fab in upgrading my package

Megan was fab in upgrading my package
Highly recommended xx

August 11, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Thank you for your review. It's good to read Megan was able to help to with your upgrade.
Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

Megan was excellent

Megan was excellent. Friendly and expert.

August 6, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hey Steven,

Thanks for letting us know what an amazing job Megan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Larna was so helpful this is the 3rd…

Larna was so helpful this is the 3rd time I have been in vodafone this Yr and recieved excellent level of service. Thanks Larna 3 products bought.

August 5, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hi Tina. Thank you for your review for Larna. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely knowledgsble people

Lovely knowledgsble people. Great service. Sorted new package for broadband and sim.

August 4, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hey Babs,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience from Niall in the…

Great experience from Niall in the Worthing Vodafone store. Really friendly and helpful ☺️
Thank you so much for your help

July 28, 2023
Unprompted review
Vodafone UK - Worthing logo

Reply from Vodafone UK - Worthing

Hey Nicola,

Thanks for the lovely review and fantastic support for Niall.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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