Heidi (the staff member who served us) was really helpful and sorted us out as quickly as possible, being really patient with my elderly father and his phone upgrade. Excellent!
Company replied
Location
Switch location14 Montague Street, BN11 3HA Worthing, GB
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See what reviewers are saying
We were helped by Finley, the most helpful, kind, understanding member of staff in the Vodafone Worthing store. Went to either upgrade or cancel our contract as having g issues with Vodafone customer... See more
Company replied
I felt compelled to write this review. Just visited Worthing branch in Montague Street and wss served by Megan. I am so pleased and grateful for her kind attention and help as I was having difficu... See more
Company replied
From the moment I walked in, the staff were welcoming and attentive. I was served by Ben in the Worthing store, he was incredibly knowledgeable, professional, patient, and explained everything in a wa... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Worthing
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
14 Montague Street, BN11 3HA, Worthing, United Kingdom
4.8
Excellent
210 reviews
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The customer service is Absolutely diabolical.
The customer service is an absolute joke. They accidentally disconnected our landline 3 weeks ago. We have called them five times each time, they apologise and say it will be reinstated within a day. Each time we're on the phone between an hour and an hour and a half. We still haven't had our phone reinstalled. We're going somewhere else for our broadband and phone and cancelling our contract with them. We have spoken with at least 8 people, each time being escalated to the management. They make the same promises and apologies but still the problem, which was down to them hasn't been addressed. How can they remove our landline in a day but still after 3 weeks not be able to connect it again. We're more than fuming.
May 13, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey Lindy,
I’m really sorry to hear about your experience — I completely understand how frustrating this must be, especially after multiple calls and no resolution.
This definitely isn’t the level of service we aim to provide. Please allow us to take this forward as a priority and get this properly investigated and resolved for you as quickly as possible.
Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Helpful and patient; great service
Heidi (the staff member who served us) was really helpful and sorted us out as quickly as possible, being really patient with my elderly father and his phone upgrade. Excellent!
May 26, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey Andrew,
Thanks for the lovely review and fantastic support for Heidi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
A very pleasant young man who knew…
A very pleasant young man who knew exactly how to treat me and was spot on with every thing Thank you Marley
May 26, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey Carole,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good customer service from Heidi
Heidi was extremely helpful when I went in for my upgrade.. She talked me through the options, explained everything very well.
May 25, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Worthing
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Heidi and Lana were great today and…
Heidi and Lana were great today and very patient with us when upgrading to a new handset
May 23, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fantastic Service
Ben! Ben made it great. He was helpful and talked me through all the options when upgrading my handset today.
The customer service and staff in the Worthing Vodafone branch is fantastic. Thank you.
May 1, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey Anita,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We were served by Marley ,was quite…
We were served by Marley ,was quite nervous about making changes from our old provider . Marley was very patient, gave us plenty of help, we are very pleased with the deals he gave us, all the staff were friendly and helpful.
May 1, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Baqir
Great service from Baqir . Everything explained and a very smooth process .
April 23, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went in to upgrade my sim only
Went in to upgrade my sim only, super helpful service from Ben, was seen to promptly, quick service and very helpful. Thank you vodafone worthing
April 21, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I came in looking for a new phone and…
I came in looking for a new phone and Harrison helped me, he was very professional and explained everything to me. Will definitely be coming back here
April 13, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey Tina,
Thanks for the lovely review and fantastic support for Harrison.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fin is an asset to Vodaphone
Fin was very polite, helpful & understanding without being patronising. Fin explained what he was doing & why he was doing it. Thank U very Fin
April 3, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey Dave,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service. Friendly and knowledgable and managed to balance costs with product really well.
March 27, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey Amie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The assistant was very polite
The assistant was very polite, very helpful and sorted everything out very satisfied
March 25, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey Winter,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Worthing
Hey Mark,
Thanks for the lovely review and fantastic support for Marley.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
A Big thank you to Finlay at Vodafone…
A Big thank you to Finlay at Vodafone in Worthing high street in helping me with my new purchase of i-phone 16. Great salesman and helpful.
Thanks Finlay.
Phil & Paula Milsom.
March 6, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey Philip
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Marley worthing branch
Everything marley done was professional and very well mannered . He really helped me find my daughter the best possible deal on her new phone. Great service
February 15, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey David,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Harrison was extremely helpfull with…
Harrison was extremely helpfull with choosing my new device especially with helping transfer all my information
February 14, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey Barbara,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ben from Vodafone
Ben from Vodafone, Worthing was very professional, understanding and listened to our requirements. The whole atmosphere of the branch was excellent..,well done. We will definitely go back & recommend
February 13, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey Julie,
This is really lovely to hear, thanks for the review for Ben!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came in today to sort out my…
I came in today to sort out my contracts and Harrison was friendly and helpful and explained everything clearly
February 13, 2026
Unprompted review
Reply from Vodafone UK - Worthing
Hey Sheena,
Thanks for the lovely review and fantastic support for Harrison.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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