Due to unforeseen circumstances I had to change our broadband activation date. After numerous unsuccessful attempts online I paid a visit to our local branch in Yeovil. I explained my situation an... See more
Company replied
7 Vicarage Walk, BA20 1EU Yeovil, GB
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Due to unforeseen circumstances I had to change our broadband activation date. After numerous unsuccessful attempts online I paid a visit to our local branch in Yeovil. I explained my situation an... See more
Company replied
Great service from Lewis, saved a fortune on my broadband by switching to Vodafone and my mobile reception is so much better, thanks Lewis I love my new phone!
Company replied
Have used Vodafone broadband for almost seven years. It's not perfect but you do receive reasonable service for a very good price. Drops out now and then but not to bad. I'm currently using fast fiber... See more
Company replied
Had the best service from Chester in Yeovil branch. He went above and beyond, so incredibly helpful and knowlegable nothing was to much trouble, absolutely fantastic. Also 10 days ago my daughter saw... See more
Company replied
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7 Vicarage Walk, BA20 1EU, Yeovil, United Kingdom
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Steve is very kind and caring. He saved me money on my phone and helped set it up. I will remember Steve and this branch to come back. Thanks John

Reply from Vodafone UK - Yeovil Quedam Centre
I thought Sam was amazing. His personal skills are fantastic!

Reply from Vodafone UK - Yeovil Quedam Centre
Moved from o2 to Vodafone, already a 100% improvement in customer service both online and in store. Used the Yeovil store and Sam and Steve were exceptionally helpful and a credit to the company. Nothing was too much hassle.

Reply from Vodafone UK - Yeovil Quedam Centre
Hi dont phone customer service number as you don't get results face to face is better they are really good and I saw the same person chloe who has sorted out all the problems and never makes you feel awkward I was also offered a discount with broadband at a good price so will probably do that very helpful and friendly so very pleased at least it all got solved thank you for today

Reply from Vodafone UK - Yeovil Quedam Centre
People here ,Steve Sam and Yan and Chloe were very helpful and kind and i am sure that that they are so kind with all the customers!!!thank them for all!!!this store has an excellent service!!!!

Reply from Vodafone UK - Yeovil Quedam Centre
Sam and Steve were excellent. Very patient and helpful

Reply from Vodafone UK - Yeovil Quedam Centre

Reply from Vodafone UK - Yeovil Quedam Centre
I was served by Yen recently. She was an absolute delight to talk to.

Reply from Vodafone UK - Yeovil Quedam Centre
Excellent service from Sam. Very grateful!

Reply from Vodafone UK - Yeovil Quedam Centre
Chloë was a super salesperson: found out what I wanted, made very good suggestions, ticked all the boxes and was over the top patient with the annoyances caused by other Vodaphone departments on-line and over the phone. 5 stars for her...... also the other staff in the store seemed very calm, and efficient. I was recommended to go to Chloe by a friend who was also given the 5 star treatment.... Thanks Chloë!

Reply from Vodafone UK - Yeovil Quedam Centre
My daughters phoned got totally broken so we went to the Vodafone shop in Yeovil & we saw the shop manager Sam. He was brilliant, he has the patience of a saint, he was very friendly, helpful & efficient. We couldn’t believe that he could sort out a new phone but was also able to get her old number & everything she had on it onto the new phone without having the old phone there. She was very concerned as it had all her son’s baby pictures that she thought she was going to loose. We can’t thank Sam enough so thank you Sam.

Reply from Vodafone UK - Yeovil Quedam Centre
I'm very impressed with the level of service in this store!! This time I was served by Chloe who took great care when dealing with me. I'll always come back to this store for any future needs.

Reply from Vodafone UK - Yeovil Quedam Centre
Sam saved me over £25 p/m on broadband from BT. I am absolutely thrilled! Thanks Sam.

Reply from Vodafone UK - Yeovil Quedam Centre
Just want to say a massive thank you to a member of staff at the Yeovil branch absolutely incredible customer service. Explained everything thoroughly, helped me out with with a new phone after mine had broken transferred everything over for me and all with a smile. So thank you

Reply from Vodafone UK - Yeovil Quedam Centre
I thought Yen was brilliant! So endearing and helpful. She gave me a cracking deal on my phone contract.

Reply from Vodafone UK - Yeovil Quedam Centre
Excellent service! Chloe was ever so polite! Thank you!

Reply from Vodafone UK - Yeovil Quedam Centre
I had a lovely visit to the Vodafone store in Yeovil. Chloe served me and helped sort my Vodafone app. I had service with a smile and a nice cup of cappuccino! Thanks Chloe!

Reply from Vodafone UK - Yeovil Quedam Centre

Reply from Vodafone UK - Yeovil Quedam Centre
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