Hannah from Vodafone in your was wonderful. She was respectful knowledgeable and human. She gave me the time and space to make decisions. She didn’t assume knowledge. She was a breath of fresh air! Th... See more
Company replied
Location
Switch location29/30 Parliament Street, YO1 8RS York, GB
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Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... See more
Company replied
Jay at the York store was helpful and friendly. He gathered information to help me decide what to do and quickly resolved a problem with my phone. I had been considering switching providers but afte... See more
Company replied
I’d like to commend Hannah in the York store for her professionalism and customer service and care this morning. She listened, investigated, took time to explain the various options and steps, was co... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - York
Written by the company
Contact info
29/30 Parliament Street, YO1 8RS, York, United Kingdom
4.4
Excellent
414 reviews
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Efficient, reliable and commendable service from both Gina + Hannah.
From start to finish I was reassured by Gina that she’d work her magic in transferring the number of a lost sim. Using an old iPhone 11 was hindered with a shadow of doubt.
Accompanied later on by Hannah they were the perfect duo creating not only an ambient atmosphere but a helpful and informative process should it ever happen again.
Tipping my hat off to the team at Vodafone Parliament street. 5 stars well deserved!
March 28, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Josh,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Caitlin sorted the issues with our phone.,
We were having issues with our phones. Caitlin was so very helpful, she was determined to get the issue sorted,she did so with great patience and kindness to two technophobes .
March 21, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Wilkinson,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sally's Amazing Help
Sally gave us amazing effort and assistance in our requests and order. This was very well appreciated as we didn't know much about the WiFi line which she helped us understand and gave us outstanding customer service which we think should be recognised and rewarded.
March 21, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Derya,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ellie’s the best
Have been with Vodafone for years and always see Ellie, she’s absolutely lovely & helps solve problems or new contracts everytime! Would highly recommend.
March 21, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Casey,
Thanks for the lovely review and fantastic support for Ellie's.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great Service from Ellie at Vodaphone…
Great Service from Ellie at Vodaphone in York last week. I had paid my new phone off early and was confused regarding my contract and what options were available to me. Ellie sorted me out a new contract with more extras included at a cheaper price with no price increases next month. Thank you Ellie!
March 12, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Mr. Black,
Thanks for the lovely review and fantastic support for Ellie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Spoke to the team about renewing my…
Spoke to the team about renewing my mobile contract. Told me I was tied in although I was at the end of my fixed term. Then approached another company and got a better deal. Refuse to go back to Vodafone!!!!
March 10, 2026
Unprompted review
Reply from Vodafone UK - York
Hello there,
I’m really sorry to hear about your experience, that definitely isn’t the kind of support we want you to feel when reviewing your options.
I’m glad you found a deal that works better for you, but it’s disappointing to know we didn’t get the chance to put things right before you made that decision. If there’s anything you’d like us to check or if you ever decide to return in the future, we’ll always be here to help. If you’re open to it, you can chat with our LiveChat Advisors - vodafone.uk/2LCJiTm or call us on 191 from your Vodafone mobile or 0333 304 0191 from any other phone.
You can also reach out to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Fantastic customer service
Nick at York is fantastic and has been upgrading our family phones for years. I find phone upgrades very stressfull but Nick reassures me and sorts out all my apps, phone settings and data. Fantastic customer service. Highly recommend.
March 5, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Lyn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
How disapointing
How disapointing. At first initializing and connection of the new broadband business service went very smoothly. Customer service was attentive and helpful. Sadly this fell short with the VOIP/ Landline connection. It has been a week now and we are still without a phone line which was promised by today after many attempts to get satisfaction. The phone call promised today did not transpire either. It is nearing the 14 day cut off where we will have to make a decision to stay or go. Customer service is great when things are going well!
March 4, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Tracy,
Thank you for taking the time to share your experience. I’m really sorry to hear how things have unfolded with your VOIP/Landline setup — especially after such a smooth start with your broadband service.
It’s disappointing that the phone line still isn’t active after a week. I recommend reaching out to our calling teams on 0333 304 0191 or via Live Chat here: http://vodafone.uk/2LCJiTm.
If you need any more help, please feel free to message my team on Facebook at http://vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/Vodafone
Thanks,
Vodafone Social Media Team
After contacting Vodafone on 5 separate…
After contacting Vodafone on 5 separate days l am no further forward in resolving my fault on the landline.Told by different people that they have solved my problem.This is not the case,my phone can connect with a number but cannot receive calls as it always engaged
March 1, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Norman,
Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm, or use webchat through this link: vodafone.uk/2LCJiTm. Alternately you can contact our social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Our visit to the vodafone store
On our arrival we had to wait a short while. We were then seen by a lovely person called Caitlin. She was relatively new to the company, she was very friendly, knowledgeable and understood our needs. It took awhile for everything to be finalised as the computers were on a go slow but Caitlin gave very good customer service. Going into the store again at a later date and will be asking for Caitlin
March 2, 2026
Unprompted review
Reply from Vodafone UK - York
Hey There,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent Service
I was having problems activating my 7GB unlimited calls and texts 30 day bundle. Jay and Luke walked me through the process and I was good to go by the time I left the shop. They were extremely friendly, helpful, efficient and very professional and I would recommend them and Vodafone York.
February 27, 2026
Unprompted review
Reply from Vodafone UK - York
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Phone upgrade
If you want to buy or upgrade your phone then this is the place to go. All the staff were polite and courteous and in particular Hannah who dealt with us was just how you would like the process to be no pressure to buy or pushed into a contract you don’t want very informative and helpful with good understanding in finding what would work for the individual. Thanks Hannah for all your help.
February 23, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Peter,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Caitlin and jay dealt with an elderly…
Caitlin and jay dealt with an elderly couple and their service was excellent. They we’re patient calm and understanding of the elderly couples struggle with a technical issues. It was service at the highest In my opinion.
Well done guys you did your company and yourself proud
February 20, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Nick,
Thanks for the lovely review and fantastic support for Caitlin and Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was in Vodafone because my mobile had…
I was in Vodafone because my mobile had nothing but adverts and I could not log into anything. I met this lady called Caitlin and she served me and she was absolutely Magnificent and I am over the moon with the help I recieve!
February 19, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Raymond,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Helpful support
Helpful support
I had a specific problem with apps on my iPhone. The staff member, Nicki solved the issue and took the opportunity to update my account and negotiate a more economic deal. I was grateful for the time taken and her very helpful approach.
February 16, 2026
Unprompted review
Reply from Vodafone UK - York
Hi Madeleine ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Nicki —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Caitlin at the York shop was absolutely…
Caitlin at the York shop was absolutely fabulous efficient and explained everything very clearly and Nicky was great too.
February 13, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Helen,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really pleased with my visit today
Really pleased with my visit today, Sidra Ellie Chloe we’re able to look into bringing me over from three.
It’s been an extremely helpful visit, and learned so much about my contract.
Wouldn’t go to any other store!!🥰🥰
February 7, 2026
Unprompted review
Reply from Vodafone UK - York
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ellie and trainee Chloe were excellent…
Ellie and trainee Chloe were excellent adverts for Vodafone customer service. A shame the systems seem to slow the process down.
February 6, 2026
Unprompted review
Reply from Vodafone UK - York
Hey David,
Thanks for the lovely review and fantastic support for Ellie and Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I popped into vodafone today after…
I popped into vodafone today after 3years to have help with some viruses on my phone. I was met with Sidra who was able to clear everything out.
She was also able to spend time with me to check my account and was able to do my upgrade for a new and better phone, and they were able to transfer all my data for me too!
So so pleased i was met with empathy and consideration..
Thank you, sidra & Niki ⭐⭐⭐⭐⭐
February 6, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Angelina,
Thanks for the lovely review and fantastic support for Sidra and Niki.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Are you looking for a broadband deal?
That was the question asked for the 7th time on a 2 hours chat with the Vodafone Team. The last agent, (number 6) named Eric, desconnected me, and then I was disconnected for a second time from someone else, being barred from any further chat! The reason? Simple: They could not "download" any deal for me, due to a technical issue. So, the best way to keep your KPIs is to get rid of a 'difficult' internal situation and disconnect your customer and prevent any further assistance! Wow! This was from Vodafone, gentlemen! Can you believe? I was trying to get another deal with them, after a 24 months contract with their broadband! But it does not matter for Vodafone employees! They got rid of a difficult situation and did not even called back their customer! Appalling!
February 2, 2026
Unprompted review
Reply from Vodafone UK - York
Hi Norberto,
Thank you for sharing your experience with us. I’m truly sorry to hear about the repeated disconnections and the frustration this caused. This is not the level of service we aim to provide. I’ll make sure your feedback is passed on to the relevant team so we can review what went wrong and prevent this from happening again.
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
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