Hannah from Vodafone in your was wonderful. She was respectful knowledgeable and human. She gave me the time and space to make decisions. She didn’t assume knowledge. She was a breath of fresh air! Th... See more
Company replied
Location
Switch location29/30 Parliament Street, YO1 8RS York, GB
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See what reviewers are saying
Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... See more
Company replied
Jay at the York store was helpful and friendly. He gathered information to help me decide what to do and quickly resolved a problem with my phone. I had been considering switching providers but afte... See more
Company replied
I’d like to commend Hannah in the York store for her professionalism and customer service and care this morning. She listened, investigated, took time to explain the various options and steps, was co... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - York
Written by the company
Contact info
29/30 Parliament Street, YO1 8RS, York, United Kingdom
4.4
Excellent
414 reviews
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Double charged by Deception
I made an agreement with Vodafone to pay an outstanding amount by today. This morning, I received a text message reminder along with a link to pay the amount. I duly paid my outstanding balance at 08.22 this morning.
This afternoon, I checked my account after Vodafone sent me another text message about the outstanding amount but saying I agreed to pay it tomorrow.
I went to my bank account and found that at 13.16, Vodafone took the same payment again, by using my card details.
I contacted Vodafone who at first denied this then told me, they will put that money toward my next bill and refund me the remainder and that it will take 5 days.
I am on benefits. I am poor. I have electricity that is running out. I have no food. I feel sick. No one will help. I am waiting to hear from my bank but they have already said I have to wait for 7 days to get my money back. I have complained and am awaiting for a response. I feel helpless. How cruel are these ultra wealthy organisations. I can't believe it.
February 2, 2026
Unprompted review
Reply from Vodafone UK - York
Hey,
We are truly sorry to hear about the challenges you've faced with your payment issues. This does not reflect the level of service we aim to provide, and we value your feedback immensely. To resolve your concerns, we encourage you to reach out to our support team by calling 0333 304 0191 or by using our Live Chat feature available at http://vodafone.uk/2LCJiTm.
If you require further assistance or would like us to investigate anything else, please feel free to connect with us on Facebook at http://vodafone.uk/2Fpnah2 or on Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Excellent customer service
I went into Vodafone York to get a new phone and contract and had a warm greeting from Hannah. She was very knowledgeable about the different options available to me. Being someone who is not techno minded, she was very patient and explained everything clearly to me. We had a great chat and her cheerful manner totally brightened my day. A pleasurable experience
February 1, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Kay,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
In store support
Hannah saved the day. She sorted everything out for us.
December 16, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Val,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah was amazing
Hannah was amazing. Very helpful and knowledgeable. Give her a pay rise.
January 26, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Mum
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very good in communication
Very good in communication. Help me with my issue, in the best way, and also explained everything clearly. Very humble and patient with clients. :) Hannah
January 21, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Brígida,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - York
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Waited for a while but it was benificial.
I came instore to ask about my options for either a new phone or a sim only deal, as my contract is up in Feb, Hannah dealt with me and was very helpful, she told me what I could choose from and answered my questions, I felt comfortable with my choice to start a new contract with a new phone that I had been considering already. Plus the trade in and Samsung wallet promotion that is running this month was a bonus.
January 6, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Anne,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Niki was very helpful in every way…
Niki was very helpful in every way explaining everything in detail with a very professional manner
January 15, 2026
Unprompted review
Reply from Vodafone UK - York
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah dealing with a phone virus
Hannah, the person I saw dealt with my phone issue swiftly and efficiently, and kept me informed about what she was doing and why/how it occurred.
January 10, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Philip,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Thanks Hannah for all your help
Hannah was very friendly and explained the various options available to me for what to do with my old phone, as well as the difference between the two new phones I was looking at.
January 6, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Bangon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Service
Luke at the York Store was really helpful and friendly, which made the experience easy and painless.
January 4, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Lizzie,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Luke at York Vodafone
Luke at York Vodafone, was extremely knowledgeable and made picking a new phone and sim easy and interesting.
January 4, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Daniel,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic experience on New Year's Eve
Massive thanks to Luke who guided me through all my questions and suggested the best solutions! The best experience I've ever had!
December 31, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Tonya,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Visited the York store to upgrade my son’s phone, we were served by Hannah who was very helpful and friendly and sorted everything that we needed. Hannah pointed out that an upgrade on my plan was also available and whilst I didn’t feel I needed a new phone she found me a new plan that was a good deal for me.
January 2, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Elizabeth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great Service. Called into theYork branch yesterday to…
Called into theYork branch yesterday to ask advice on upgrading from PAYG. Hannah was very helpful in understanding my requirements and then finding me a great deal. The process was straightforward and Hannah made it simple and easy. Would thoroughly recommend visiting this branch, thank you.
January 2, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Laura,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Efficient service!
Was very busy in store today and needed to wait in a queue, however this lovely girl was getting through lots of customers and sorted out my issue very efficiently. I even got an upgrade which is something i thought would be too expensive for me, but she found a good deal. Her name was Sally and as I was leaving I told the other customers that she was a star!
January 2, 2026
Unprompted review
Reply from Vodafone UK - York
Hey Nat,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah made my visit to the York branch…
Hannah made my visit to the York branch worthwhile!
Having had a very unsatisfactory previous visit was pleased to receive first class service from Hannah. She knows her stuff and is polite, friendly, approachable and loves parsips!
December 14, 2025
Unprompted review
Reply from Vodafone UK - York
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Hannah at the York branch was very…
Hannah at the York branch was very helpful at sorting me a new phone out at a better deal than I was on
December 20, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Martin,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
WiFi 7 is a nightmare
WiFi 7 is a nightmare. My brand new Honour Magic V3 isn't compatible with it so now I spend most the time using my mobile data.
All the solutions in the router settings don't work. Even the dedicated 5ghz and 2.4ghz networks still run on wifi 7.
So now I'm stuck with useless broabad
December 16, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Ward,
I am sorry to hear that you have been experiencing issues with your broadband speeds I appreciate how frustrating this can be.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
So helpfull loads of patience foe me…
So helpfull loads of patience fir me and clear explanation of everything thank you so much Hannah
December 16, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Thika,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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