Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... See more
Company replied
Location
Switch location29/30 Parliament Street, YO1 8RS York, GB
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Hannah from Vodafone in your was wonderful. She was respectful knowledgeable and human. She gave me the time and space to make decisions. She didn’t assume knowledge. She was a breath of fresh air! Th... See more
Company replied
Jay - York store. Superb customer services went above and beyond to rectify my problem with data. 10/10 thank you so much Jay!
Company replied
Jay at the York store was helpful and friendly. He gathered information to help me decide what to do and quickly resolved a problem with my phone. I had been considering switching providers but afte... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - York
Written by the company
Contact info
29/30 Parliament Street, YO1 8RS, York, United Kingdom
4.4
Excellent
415 reviews
Asks customers to review
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Reply from Vodafone UK - York
Hi. We're happy to hear that you had such a positive experience. We appreciate you sharing your fantastic feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have been a loyal Vodafone broadband…
I have been a loyal Vodafone broadband customer for the past two years and have always had great experiences with your customer service team — until now. Earlier today, I spoke with an adviser named Clarah, who handled my request in a very unprofessional way. She was unable to locate my new address and repeatedly gave the same response to different questions. When I requested to speak with a senior manager, she refused to escalate my call and instead implied that I was at fault for not being able to find the address.
Later in the evening, I received a call from someone who identified himself as a manager. Unfortunately, his approach was equally disappointing. Rather than listening to my concerns, he focused on closing my account and returning the router to Vodafone. He did not give me a fair chance to explain my issue and seemed more interested in defending the earlier adviser than resolving my problem.
After this experience, I contacted Sky Broadband, who were able to find my address immediately and have already scheduled my broadband installation within five working days. Their service was extremely professional and efficient — a stark contrast to the experience I had with Vodafone.
October 29, 2025
Unprompted review
Reply from Vodafone UK - York
Hi. We regret to hear about the unprofessional service you experienced. It's disappointing that your address couldn't be located and that your concerns weren't properly addressed. We appreciate you bringing this to our attention. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Useless
The internet signal has been dead all day across miles around Peterborough — absolutely pathetic service! You’re a joke of a company, from your clueless managers to your useless interns. It’s a national embarrassment that you’re even still in business. Hope you crash and burn — you’ve earned it.
October 25, 2025
Unprompted review
Reply from Vodafone UK - York
Hi. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed, especially when it comes to your network connection. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone. We would recommend checking out our Network Status Checker online. This tool http://vodafone.uk/nsc will advise you on how our network’s performing where you are, including up-to-date information on anything going on that might be affecting your signal and services
Vodafone Social Media Team
Nothing short of faultless
Nothing short of faultless. Ellie and I think Gina (new recruit) were exemplary and really took their time to get the best deal and help my mother replace her Samsung phone. The changing of a phone is a big issue for my mother but their diligence made it so much easier and less stressful
October 18, 2025
Unprompted review
Reply from Vodafone UK - York
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Terrible customer service
Terrible customer service, they wont help with anything just endless pointless talk, even to change providers it takes me hours on the phone with Vodafone
October 14, 2025
Unprompted review
Reply from Vodafone UK - York
We appreciate you bringing this to our attention, please be assured that this is not the level of service we aim to provide to our customers. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. Please come chat to my team on Facebook so that we can take further details at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Vodafone does not work...
Vodafone does not work and customer service are terrible. When I report a fault, they just try and upsell. Will move providers as soon as I can.
October 14, 2025
Unprompted review
Reply from Vodafone UK - York
We value your feedback, and we appreciate you bringing this to our attention. I apologize for the inconvenience caused.
If you do need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Hannah was a great salesperson
Hannah was a great salesperson. Very warm and friendly who engaged with us appropriately.
October 6, 2025
Unprompted review
Reply from Vodafone UK - York
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Absolutely appalling
Absolutely appalling. Waited 3 weeks to get full fibre connected, took day off as 6 hour window. BT Engineer turns up, does the business, tells us that when the red light goes green later in the day on our box their work is done. Goes green later - no internet. Call Phoneyphone, Totally and utterly useless. "You'll get an update in 9 days". Call back next day talking total arse and claim will be update in 10 days. "unable to connect you to complains or a manager", but you'll get a callback". Some drone called back next day trotting out the same 10 day nonsense, no info, and answers, totallly evasive and refusing to answer straight questions. Still no internet. DO NOT DO THIS TO YOURSELF. Edit: As demonstrated by the absolute nonsense reply below which simply illustrates that the writer has absolutely no clue whatsoever, just like the other 3 people who spoke over the weekend - and still no internet - DO NOT DO THIS TO YOURSELF. Further update. Yet another week of no internet now passed, and nothing whatsover from these total and utter disgraceful idiots. Edit 3: 5 more days, still absolutely nothing, and total failure to respond the Resolver. So have saked them. Appalling company. AVOID VODAPHONE AT ALL COSTS IF YOU KNOW WHAT'S GOOD FOR YOU!
October 9, 2025
Unprompted review
Reply from Vodafone UK - York
We're very sorry to hear about the internet issues you are experiencing. It's not the level of service we aim to provide, and we appreciate you bringing this to our attention.
We have support tools available on the Vodafone Broadband app and website where diagnostics can be run here:
- https://vodafone.uk/BroadbandApp
- https://vodafone.uk/2krM6Lw
Please try the Support Tool and the App as they'll be able to diagnose the service right away. If an issue is found with the service, a ticket will be raised to our Tech team to further investigate before they contact you.
If you need further assistance, please connect with our team on Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone. Alternately you can contact us via webchat or by dialling 191 from a Vodafone mobile or 0333 304 0191 from a landline.
Vodafone Social Media Team
Dear Hannah
Dear Hannah
Thank you SO much 😊 for helping with my phone
October 10, 2025
Unprompted review
Reply from Vodafone UK - York
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Hannah was very friendly and helpful.
Hannah was very friendly and helpful.
October 9, 2025
Unprompted review
Reply from Vodafone UK - York
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Nick and Kieran were very helpful and…
Nick and Kieran were very helpful and Kieran had a lot of knowledge after only been training for afew weeks. Nick is also a delight. Very happy with this service
October 8, 2025
Unprompted review
Reply from Vodafone UK - York
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Ellie at York
I’ve been with Vodafone for the past five years, and I can confidently say that Ellie is the best person who has ever helped us in-store.
We had an ongoing issue with our account our order was still open on the system, which stopped us from upgrading and getting better, cheaper options. We’d asked for help several times before, but no one could clearly explain what was wrong.
Then we met Ellie in the York store, and she was absolutely fantastic. She immediately identified the problem, took the time to explain everything clearly, and kept us updated throughout the entire process. She even messaged me several times during the week to update me on the progress of the disconnect/reconnect.
Ellie went above and beyond, and her professionalism and genuine care made such a difference. Thank you Ellie you’re a credit to Vodafone!
October 4, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Maria,
Thanks for the lovely review and fantastic support for Ellie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service friendly staff with…
Excellent service friendly staff with efficient service served by tony
October 5, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Jakey,
Thanks for the lovely review and fantastic support for Tony.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The staff were friendly,
The staff were friendly,
Hannah was really friendly and a bubbly personality had a service with a smile. Let me see the phone I was going to purchase before actually agreeing to it and was just great to have a conversation with.
October 4, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Tyler,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Hannah in York is fantastic …
Hannah at the branch in York city centre was fantastic. It was a complex enquiry that demonstrated her vast knowledge. She was patient with an excellent sense of humour. Can’t remember the exact date I came into the branch but just found the QR code and the excellent service remains very memorable
September 24, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Joanne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nicola was extremely helpful in the…
Nicola was extremely helpful in the York store today her attitude and kindness was out of this world she went out of her way to help us
October 3, 2025
Unprompted review
Reply from Vodafone UK - York
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
I took out a much cheaper monthly…
I took out a much cheaper monthly contract with Tesco. Trying to get a network unlock code (nuc) from Vodafone is proving impossible. Twice now I have filled in the correct form (send via email so you can't really go wrong) each time an acknowledgement comes back stating: your nuc will be sent at the end of 10 working days. And it's a total rigmarole to speak to someone only for them to tell you: computer says no, you have to start again only to be told it's another 10 days. Frustrated ex customer. Monika Wills
October 2, 2025
Unprompted review
Reply from Vodafone UK - York
We value your feedback, and I apologize for the inconvenience caused. If you still need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
The staff are very happy and helpful a…
The staff are very happy and helpful a special Ellie
October 1, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Chris,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hannah was a really helpful member of…
Hannah was a really helpful member of staff. She helped me to get the right deal for my needs
September 29, 2025
Unprompted review
Reply from Vodafone UK - York
Hi Murray,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Very accomodating
September 26, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Logan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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