Vodafone Australia Reviews 957

I have had a problem with my service for over two years now, where I intermittently don't receive text messages that people send me. Vodafone basically has no idea what it is and have been fobbing me off all this time. Unfortunately, I was locked into a contract and couldn't move. The customer service is overly polite and worse than useless. I'll be switching as soon as I can.

We live in Sydney for about 2 weeks we have experienced problems with nbn internet connection. I have been calling customer support almost every day. They promised escalate to nbn team. We are still waiting for technican. Support team is absolutely horrible, their are bunch of liars. Every time they said that they will call us with updates and nothing.
How did it happened that we have such a horrible service!!!!
Vodafone charged us for service which they dont provide.
How can we resolve that situation
Any suggestions. I became desperate!!!!!

I would like to express my complete dissatisfaction with Vodafone, and in particular with the staff at the Beylikdüzü Marmara Park branch.

During the issues I experienced, not only did they fail to provide any assistance, but they also demonstrated behavior that was entirely contrary to customer satisfaction. My expectation was to receive quick, solution-oriented, and respectful support. Instead, I was faced with indifference, delays, and an unprofessional attitude.

This experience has seriously undermined my trust in the Vodafone brand. The behavior of the employees at the Beylikdüzü Marmara Park branch was far from professional and completely lacking in customer orientation.

As an international brand, Vodafone should not tolerate such conduct. I request that the necessary investigation be carried out and that a customer-focused approach be ensured.

Final Remark: Based on my experience, I strongly advise others: Do not buy Vodafone services in Türkiye.

I have been with Vodafone with decades and fairly happy with service until now, I pre ordered 17 pro max and said it would be delivered by 19th December on website and also via tracking. Later in the evening it was changed to shipping on 3rd October so who knows when I'll recieve it.

Very disappointed as I had to have everything prepared for the arrival and paid express shipping to get my covers and protecters on time so I lost money.

I will no longer be with Vodafone after this experience as I cannot trust them, sadly. They only offered me a measly 10% off my monthly bill.

My id is UPD20250913113003225.

i decided to changed my sim plan to mobile phone and went to one of vodafone branch store @ world square. i was given few free accssories which i was under impression that it was a nice gesture from the store. the issue started from then. i had a poor signal, i was stripped to a lowest plan which on that day i thought was offered a good deal. turns out i have to purchase an extra month internet data as my current plan was not enough to support when i need to WFH. i do had an issue with vodafone signal when i was in certain area but still around sydney metro. i keep contacting customer service hoping to fix the issue, and still paying the plan. not only i did not get a proper help, i just find out i was charged monthly for accessories that was china knocout items. i was charged close to $400 for a cheapskate accessories which voda team has failed to advise when i enquiry the penalty charges. as a result my account was overdrwan and i only get refund of $11 for 3 month as a compensation.  what a joke. i have no choice but to accepted. vodafone mentioned perhaps can go to the store and let the store compensate as its also had nothing do with vodafone. i was left with hefty bill with hidden accessories charges and penalty from the bank. i wouldnt accept any that i thought free stuff which i just knew that i got charged monthly. i am very dissapointed with this resolution with no alternate option. all i can do now is make sure to leave feedback for all availabe site so other ppl wont feel what i experienced.

Vodafone used be good to customers myself being a Vodafone customer for 7 years, they no longer have mercy for customers they barred my service without notififying me, Me my family my siblings will all be changing to telstra in the coming days... trust me dont go Vodafone they're rubbish now.

I am trying to cancel my plans for over an hour now, every time they send the verification code they send it to an email or phone number that isn't associated with my account. On top of that their app is so laggy (so as the internet speed) now I can't even get to message customer support.

I don't know how this company hasn't gone bankrupt yet. They don't provide any good products or services. DOUBLING YOUR NETWORK didn't do shit.

My recommendation to anyone considering Vodafone, is not stick with Vodafone.
Honestly appalling.

I am not high tech minded and had a problem charging my Vodafone mobile phone. I went into Vodafone Kidderminster without an appointment and was seen right away and described my problem to Marlon. He was friendly, helpful, knowledgeable and understanding of my age and lack of tech know how. I expected the hard sell to upgrade my phone but had none of that. He did tell me the options for upgrading but managed to diagnose my problem and I left after 40 minutes having spent all of £14 on a new high speed plug for the charger confident that my problem had been understood, diagnosed and the solution found. Marlon could not have been more helpful. courteous, knowledgeable and efficient. 10 out of 10 to Marlon and Vodafone..

Vodafone should have a Minus 5 Star rating for the way they treat their customers.
I had internet, mobile with them and nothing but trouble, customer service, after sales service non existent.
Unless you want ongoing problems DODGE VODAFONE.
.

This is the worst service I have ever seen.
It is impossible to log in to the app while roaming. I had to call support from abroad, spent 30 minutes on the call, and still received no help.

The support team simply hung up on me.

I wouldn’t even give it one star, but unfortunately, giving less is not possible.

Wrong bill sent EVERY MONTH. Hours spent on chat to get it corrected, assured that it will be changed, same problem every month. Avoid tis useless company at all costs.

I have a totally deaf wife whose phone stopped working on 06/09/25. The approved repair provider cannot fix it. It is a warranty replacement but Vodaphone want to send us a refurbished one. This is in breech of warranty law. Vodaphone reluctant to even send the old phone back.
In spite of the advert I have now been passed to 7 different Vodaphone operatives none of whom will budge. Boy was I scammed! Now going to trading standards but will never get all my time and effort back. Buyer beware!!!

#

**Avoid at all costs - Billing errors, broken promises, and impossible customer service**

I'm writing this review to warn others about the nightmare experience I've had with Vodafone Australia. What should have been a simple service cancellation turned into months of billing disputes and frustration.

## The Problem
After experiencing poor internet service quality, I contacted Vodafone in February 2025 to cancel my home internet service. The representative acknowledged the service issues and **promised to waive the Early Exit Fee of $577.83** as I was moving to their NBN service.

## Initial Resolution - Or So I Thought
In March, Vodafone appeared to honor their commitment. They:
- Made an adjustment removing the $577.83 Early Exit Fee (Reference A4-2776555)
- Charged the correct reduced amount of $219.21
- I returned the modem as required (Receipt 11071929)

Everything seemed resolved.

## The Betrayal
In April, Vodafone **re-added the exact same $577.83 fee** they had previously waived and charged my American Express card for the full amount ($759.07). This is the same fee, for the same service, that they had already agreed to waive due to their poor service quality.

## Customer Service Nightmare
When I tried to resolve this obvious billing error:
- **Impossible to reach competent representatives** who can actually help
- Automated support systems that go nowhere
- Multiple attempts with no resolution
- Had to escalate to a credit card dispute just to get basic service

## The Real Issue
This isn't just a billing error - it's a pattern of:
1. **Broken promises** - Agreeing to fee waivers then charging anyway
2. **Poor record keeping** - No internal tracking of adjustments made
3. **Inaccessible customer service** - Can't reach anyone with authority to fix problems
4. **Bad faith billing practices** - Charging fees that were legitimately waived

## My Advice
**Avoid Vodafone entirely.** If you're already with them:
- Document every conversation in writing
- Screenshot all bills and adjustments
- Be prepared for billing disputes
- Have your credit card company's dispute department on speed dial

This experience has cost me hours of time, stress, and forced me to involve my credit card company in what should have been a simple billing correction. There are better telecommunications providers out there - choose literally anyone else.

**Update:** Still fighting this dispute months later. Vodafone's customer service remains as unhelpful as ever.

i have been with vodaphone since 1973 they wi8ll always give the best help an example you need a new laptop then its the best way £9 a month this saves a big bil and you pay over 3 years where can you get a greeat dill a new phone and laptop at vodaphone.

NEVER USE VODAFONE AUSTRALIA. CUSTOMER SERVICE IS IN INDIA & YOU WILL BE SCAMMED

I called vodafone before going overseas to put my account on hold, because I accidentally turn the mobile data on the 6th during my airport down time, they automatically switched my “on hold plan” to a basic plan without my consent, when I went back from my overseas they expected me to pay $130 to reactivate my account, after hours on the phone they finally came around,
making me loose my time and energy dealing with these scam artists, not happy and do not recommend this company.

Terrible Scammy Service – Avoid Vodafone

Vodafone are absolute scammers. We called before going overseas to put our plan on hold and were assured it was done. At some point, the phone briefly came out of airplane mode but we instantly put a different sim, and without contacting us or getting any confirmation, Vodafone decided to unpause the plan on their own. Now they are trying to charge us backwards for this, with zero communication or warning.

It is dishonest, predatory, and completely unprofessional. If they had simply contacted us, the mistake could have been fixed immediately. Instead, they just switched the plan back on and let the charges pile up. This is not customer service, it’s a trap.

I would warn anyone thinking about joining Vodafone – their plans are misleading, their policies are scammy, and their customer service does not care about fairness or transparency. The worst phone company I’ve ever dealt with.

Terrible service othen drops out.useless customer service. Been double charged numerous times. Will not be renewing contract.

Hi Vodafone sat here in a physical store because the phone customer assistance is SO poor. My legacy "no plans" has been de-activated without notification. Good work because my daughter uses it for medical emergencies!
No transparency as they base this on retrospective usage. Why not provide this information so I can change my phone usage prospectively??
Was instore earlier in the year to premept this occurring and supposedly sorted but apparently now it's not.
Waited for a call back from a manager that never happened. Called in from the physical store as per the call centre suggestion and on hold for a very long time. Told straight up the supervisor will tell the same thing as initial customer service representative... well why not have the courtesy to call back in the agreed time frame.
Waste of 3 hours and counting, only to be told I'll need to purchase a plan from them to port my number out of Vodafone!
I'll be chatting to the Telecommunications Industry Ombudsman about this one.

Used to use them back in England and was great. Decided to stay with them when moving to Aus and it just isn't the same. No care for exisiting customers