Vodafone Reviews 45

The workers in the shop agressieve when I told them I have issue with phone after I am an tourist they didnt wanna help started telling at me when I told them that hé must not raise his voice and that not my cars but my phone has problems dont go to them rude and better go ask people then ask them normale customer in Netherlands super people but NEVER again Vodafone in turkey

Vodafone Turkey is just another cog in the Turkish internet mafia machine. Alongside Turkcell and Türk Telekom, they're the big three who have this country's internet locked down. vodafone is charge cheap compare to others 2 but the quality and speed are bad. how they're lobbying to block alternatives like eSIMs, it's getting harder and harder to escape their grip. If you have ANY other choice, literally ANY, do yourself a favor and go with it. Don't feed these internet gangsters. I still use vodafone because there is no better alternative , it is best of worst

Finally they fixed it.
4 days ago, Vodafone Net customer service called me and asked if there was a problem with my internet. I said yes, my ping is high. They said we will update it, keep the modem off for 5 minutes and then turn it on, but my internet got cut off supposedly after the update. I still don't have internet for 3-4 days. Disgusting company. They spend way too much money for advertising but not much for tech support services.

I am having internet problems with my Vodafone iPhone 13 Pro Max phone in Istanbul Technopark, one of the largest technology centers in Turkey. In a place where over 5000 engineers and technical personnel work, not being able to access the internet via wireless network is unacceptable.

I have been trying to cancel my contract as I am leaving the country but could not get help from either Vodafone shop or call centre. They try to avoid you and hang up the phone. Call centre don’t speak English. Turkcell is a lot better. So please avoid them

The worst EVER
No English or Arabic or Even Turkish
They put you face to face to a damn stupid robot.
For days I couldn't reach any human to fix my bill problem.
Before the system used to ask you if you need English press "9" .. But now It's only Turkish ROBOT.

Vodafone seller of a SIM in kalkan gave me a SIM that did not work refused to refund me and refused to give me a different one. Nothing I can do. Tried contacting Vodafone but can't find a way to get hold of them. The man is a scammer.

Would not recommend getting broadband from Vodafone I had no Internet for a month and they still charged me for it then I was told I would receive compensation for this but I still haven't received anything I phoned and asked to speak to the manager but was told that they refused to take my call iv been a loyal customer to Vodafone for years and that's how they repay there loyal customers 😡

Horrible, horrible, horrible. when you go buy a sim they copy your info and they do everything, scamming, if you register in turkish bank with that number its extremely dangerous couse they copy your ID or Turkish resident permit or passport, register some sim with your name, its not end, they enter your bank acc and take your money out(by shopping, by making credit card illigally) and customers service, no court is doing all system works toghether to scamm and down foreigners. be careful, they are all scam and fraud.

A person should expect to get the service or product that they pay for. It's a very simple concept. I was told at the Vodafone outlet in Istanbul airport that my SIMM card would be good for 3 months. Less than 2 months later it was cancelled.

Vodafone in Kirsehir Turkey could care less when I sought their help. I was told repeatedly that I had been in the country more than 3 months and that was why my SIMM card was cancelled. When I told them I could prove it via passport and the receipt from when I purchased the SIMM card - then their reasoning changed and I was told nothing could be done because Istanbul Vodafone has nothing to do with Kirsehir Vodafone. If I wanted to use my phone I would have to pay them for a new SIMM card and only in cash because that's all they accept at Vodafone locations in Kirsehir, Turkey.

I entered into an agreement with Vodafone. The person working at that location in Kirsehir in essence told me that they would not honor that agreement.

The big takeaway? Vodafone Turkey does not care about the brand name with which they operate their business under.

When the company doesn't stand behind their products/agreements, I wouldn't touch them. In modern times a phone is a paramount importance to a person, not just for personal and business matters but also from a security and safety perspective. After my experience - I would not risk using them ever again.

Twice I tried to order a SIM card on their website. I filled out everything that was needed, but then the operator still calls and asks a lot of questions, but I don’t speak Turkish well. Why ask again if I filled out on the site.

I was a Vodafone TR customer for over 10 years. I tried to contact with them rather than a phone call since i live in UK. Customer service you have to pay for per minute plus international phone charges. There is no way to reach them by email or etc. Shame on you.

vodafone net sakin almayin! Do not buy vodafone internet!
15/08/2022 kurulum yapildi, 1 ay gecti hic internetimiz olmadi, 3 kere ariza ekibi geldi, sorunu cozemediler. sozlesme iptali icin 604 tl istiyorlar.
Sonun cozulebilir diyorlar, ne zaman diyorum? En kisa zamanda diyorlar. yani 1 yil bile surebilir! Yuz kere aradim en azindan sonuc yok. Uzak durun!
musteri no:17602571

15/08/2022 installation was done, 1 month passed, we never had the internet. 3 times the repair team came, they could not solve the problem. They want 604 TL for contract cancellation.
They say it is a problem that we can fix, so we cant cancel the contrat.So I ask them ok but when you will resolve? They say as soon as possible. So it can take even 1 year! I've called a hundred times with no results at least. Stay away!

I am in Turkey now. I want to make international calls. They told me I must buy an international package. 60 minutes 100 TL. So I did. Next day in a different store 120 minutes was 100 TL, next day same store 120 minutes was 70 TL. I called customer service they said 60 minutes is 36 TL. But the worst part both times I got 120 minute package I made 1 call and it kicked me off after 46 minutes, said my 120 minutes was used up. I spent an hour on phone with customer service, she finally figured out their system error and said they would credit my account. They owed me 148 minutes. They didn't credit my account. When I called back they had no record of previous our conversation with customer service. He said they have no policy for crediting accounts.

These useless people gave me a Sim.

I could not see half of internet because of restrictions.

I went to cancel. They cancelled my subscription.

1 month later they call me saying i have a 700TL debt and the plan isnt cancelled.

I pay the "debt" (which wasnt supposed to be there).

I go again to the shop to cancel.
First the tell me that i have to pay 500TL to cancel
Then other 700TL to cancel.

AND i have to wait 1 week that they call me to cancel again.

Now they call me and they want 500TL MORE!!!

This is a SCAM, they are THIEVES.

I'm not going through legals cause im not turkish and cant afford time and money to act legally. And probably they'd win cause they are PROFESSIONAL SCAMMERS.

BEWARE AND STAY AWAY FROM VODAFONE TURKEY

I paid £32 for a sim card at the airport. I can't even send a text to UK. I have bought sim cards all over Asia,this one is a rip off.Just don't.

I have had the worse experience. We cancelled our contract late 2020 as internet was not reliable and this was causing problems as i was working from home due to the pandemic. However i disnt realise they were still charging me until i got a threatening letter from them to pay bills for internet we ddnt use. I called vodafone ans was told i had to fo to a store which i did on 4 fev 2022 where the girl i dealt with was rude and starting speaking to her colleague about me in another language. Manager took over and got me to fill out forms to cancel my internet. Last month got another text message about even more bills. Have been emailing and calling but have got absolutely no where. I have asked how i can keep ion getting charged when i cancelled twice but get no answer at all, just told send email which i have been doing.

I do not recomend Vodafone in Turkey. The customer service is very poor, a lot of the staff do not have good training and do not give good customer service. Vodafone is expensive in Turkey. I purchased a sim for 2 months on 11th of the month and was told it would last 2 months but it was then totaly disconnected on the 30th of the second month so I did not get the full 2 months. I was then told by Vodafone that if I paid more money I could get another full month but after paying I was then disconnected two weeks later and then told by Vodafone that I couldn't have the 3rd month and so I lost the remaining credits. They would not refund me, they apologised and said I was given incorrect information in the Vodafone store. I am now with Turk Telecom.

I got Vodafone contract for only reason Turkey is roaming free country. I’ve just found out they are charging £6 a day in Turkey.. I am only in Turkey for 2 days and used my phone at the airport only. They just sent me message asking me to pay airtime
bill of 30£. Their customer service is another matter. Customer service manager assured me to refund a year ago. Never received payment. Vodafone tries to rip off their customer. Not only I will cancel my contract. I will make sure that everyone I know will never make contract with Vodafone. They are acting against free and fair competition, lying their customer!