Vodafone Group Reviews 616

What should be a simple request of an additional handset turned out to be over 4 hours of chat hell!!!

3 disconnects, 3 agents all saying different things. Examples like, Being spoken to like i was the one in the wrong, told to pick up at two stores to be told over the course of an hour, next day wasn’t possible to then be told oh it is.

Finally after over 4 hours I manage to complete an order.

All very disappointing after being a loyal customer for years. The non customer service blows my mind.

I have Vodafone Broadband, Landline and Mobile services. Been with them for two years also.
The fibre to the cabinet broadband is actually good and gives good download speeds, the router is basic but okay for a small property.
The landline has never worked since day one and in a new build, it’s free and we don’t use it anyway, but I could never get any resolution through Vodafone for it, there’s simply no dial tone.
Mobile has been okay to bad, coverage is very bad, and since moving I only have 1 bar out of 4 for signal strength despite my flat being elevated on a 4th floor, and calls frequently drop and get missed because I have no reception. When out and about the reception is patchy. I complained to Vodafone who helped me change iPhone settings but the poor reception persists. I have some inside knowledge that the Vodafone coverage is at best speculation and predictive using modelling rather than actual signals, this might explain why their Customer Services were bullshitting me about how there cannot be no reception, it seems they don’t even understand their own coverage and that it is not real!

My phone contract is coming up for renewal and I will definitely not be sticking with Vodafone Mobile - basically Vodafone Mobile is shit.

impossible to get anything resolved, constantly get transferred and then message that you are disconnected/chat ended.

Worst costomer service ever i have been left out without Phone signal for past 24hours I used there online chat and they were ignoring me teribal costomer service im still left with no phone signal still Horrendous costomer service Might aswell swich to Three network they have a lovley costomer service

Shocking trust me stay away from this waste of space of a firm

Ordered broadband from them a couple of weeks ago, and had nothing but problems. Ultimately cancelled before even getting it installed, because their customer service is so awful.

Firstly the Openreach installer didn't turn up, which wasn't Vodafone's fault, but Vodafone acted as though it was normal to just then book in another day. I then called them to ask for the Ofcom required compensation for this cancellation, and they tried to tell me I had to wait for up to 60 days to get this (after initially acting as though no compensation was available).
I pointed out that Ofcom rules are maximum 30 days, at which point the lady on the call became extremely rude. So I cancelled - if they're this bad before installation, I don't want to be their customer!

24 working days to get my fibre broadband installed, ad there was missing infrastructure. Offered no solution, no mobile Wi-Fi. My old provider BT ended up offering me a temporary solution. Cancelled the contract with vodafone Absolutely the worst customer service ever, cannot get hold of anyone, they push you to use their online ai chat assistant. Takes ages to get through to a human.

I wanted to sign up for the gigacube broadband but there is no option to progress with the option you like. I think they expect you to call them but it is easier and cheaper to select an alternative.

30 November 2025.bought £20 Vodafone big value bundle voucher ftom tesco express. Invalid number comes up all the time. Complained was told nothing to do with tescos. Can't refund or help. Bloody disgrace. Appealing. Phone would show if voucher activated.

DO NOT GO WITH VODAFONE. They are thief’s! Go with another provider who will definitely be cheaper. I have been with Vodafone for many years and spent £1000s every year but when there’s a problem it’s not their issue. Avoid this company I am in the process of moving everything to o2.

Eventually.
I Eventually was put through to the specialist complaints team.
They immediately resolved my issues in a professional and helpful manner. .
Thank you .

Choose a different phone provider, vodafone are not worth the hassle

Not even worth 1 star.

I doubt this company can improve. 0 service from them is better than any service at all. Even in underdeveloped countries where service is not always available, providers are 1000000000 more professional. Vodafone, ga je schamen.

A simple SIM swap at the Vodafone Clumber Street store was handled so poorly that my phone lost Wi-Fi Calling completely. I was also given incorrect information about why it had disappeared. Vodafone’s senior technical team later confirmed the SIM swap had been done incorrectly, and the only way to fix it was to rebuild my entire network profile. Very disappointing service from the store.

If I could give them a 0 star I would. This happend to me a my partner on different occasions. I ended my contract with Vodafone in 2022 and they told me I had to pay my outstanding balance and that I would not need to pay anymore as it would be canceled. BUT NO they continue to charge you even tho you already canceled your contract with them which they confirmed on their side. I currently have two missed payments on my file for a contract I wasn’t even on or using anymore.ABSOLUTE JOKE DONT WASTE YOUR TIME AND USE A DIFFERENT PROVIDER. They also did this to my partner after he had cancel his account with them and paid all of his dues they decided to charge him for 2 months even tho it was canceled. Be wary!!!!!!!!!!!!

Horrible terrible never do new contract.

Broadband client:
Between 7pm - 11pm speeds are super slow, I don't recommend especially for gaming.

Also when contract ends, you call them up, even 2-3 weeks before they don't allow you to just finish an expiring contract. And they try to justify it as well, but it makes no sense what so ever.

I called one day and been advised my contract is ending 27 November. I said thank you that's great.

Called on 11 November said "please make sure you don't renew my contract I'd like it to end as I already installed a new broadband"

I been told, no you can't do that. We will charge you for one more month for your protection, you need to give us 1 month in advance notice...

Why would I need to give notice when the contract is ending and I got new broadband? One guy tells me it's ending and another say they will force another month on me haha sad

Vodafone has got progressively worse over the last few years. Often shows bars but no data. Doesn’t work next to Liverpool Street station, doesn’t work in many places I visit at the weekends, doesn’t work well on the train between Oxford and London. Will move to EE when I get around to it.

Appalling, thieving company, we moved and they are trying to pretend they have a right to charge us for Internet when we returned the apparatus months ago and gave them plenty of notice the contract was ending (cancelling was far from straightforward as they have no simple way to do so- a feeble AI chat then eventually someone with execrable English typing unhelpful replies somewhere). In the past two years they had whacked the monthly broadband they collected by debit debit from £20 to nearly £40. They also stole some money on the payg mobile from me (accepted a voucher, told me it was topped up, then no service! On the phone the man said I needed to have kept the physical voucher from when I had topped it up previously- when they had the number I'd inputted confirmed in the text message. We all switched to EE after that, only mistake was staying with these shysters for Internet a little longer. They claim they can't cancel our contract without knowing our future address, which is nonsense of course. I am never touching the company again in any country, including the one I am emigrating to where they also have terrible reviews.