Vodafone Group Reviews 616

Took me ages of faffing to get through to a human and then they just dropped off the call. No attempt to get back in touch.
I was trying to switch my broadband - thank goodness I realised how bad they are before I was committed. Now I just need to make sure they don’t take money from my account. I’ll have to deal with my bank I think as trying to get anything out of vodaphone is like getting blood out of stone. If you are considering joining them - think again. Unless you fancy an ulcer from all the stress they will cause you.

Anything and everything is hard work with vodafone. You need more data on holiday. Lose 2 hours. You need a new sim card. chat with one person trying to upsell you. lose 40 minutes. So unhelpful and genuinely don't care about anything other than the sale. Absolutely dreadful company to work with.

I've been with Vodafone broadband for 4 years and in the past been with them for at least two years on a different BB contract. The speeds I got werent the best but useable. So I decided to change to 5G broadband with Three. They can give me much better speeds and I can position the router more central in the house away from the main socket.
My contract with Vodafone ended in ten days time but they still wanted another payment. I hadn't given 30 days notice that I didn't know I had to give. I thought it's the end of the contract so it will end. But no it doesn't work like that. Why you have to give 30 days notice to leave a contract that was ending anyway is beyond me. It's how it is I suppose. Contracts are there to suit the business and not the customer.
So now I will never return to Vodafone for BB or mobile. They've screwed money out of me but it has cost them my future custom. My wife's as well as she has the same mobile network as me.

Broadband order placed with supposed activation date 24th June 2025. Sent one wifi booster and refused to send extra which were needed until the order was completed. So, no wifi in 50% of the house, signal dropped in and out non stop mainly in the evening. They agreed I could leave without penalty and that they'd refund me the payments which they accept they shouldn't have taken BUT said I couldnt leave until the order was completed and my refund would be processed at that point. They just kept saying there was a problem with the phone line and a separate problem with the broadband which was stuck? So it got passed from one team to another , each being unable to sort it out, including their appropriately named "Jeopardy " team. They finally completed the order on 31st October so it only took them 4 months! Today they have said nope nope nope no refund for you, even though their service was not working / not provided and or was not as described and or was not fit for purpose....

Ive been a Vodafone mobile customer for 20yrs and if I wasn't tied into a phone contract currently I would ditch their mobile service too.

Their customer service is an absolute disgrace. Honestly, just avoid them for broadband at all costs because they truly do not give a flying fig....

If I could have given a zero star rating I would have....

Whatever you do do not choose this network this is a joke. I’ve signed up for three years on a third-party. The download speeds are ridiculous promise you the world and deliver nothing. I’ve even got a mobile phone with these guys. It does not get 5G everywhere as they say they do, they’re complete are not a liars. We was promised better broadband with the new product for an extra contract and got even less. Please don’t waste your money with these guys. I would give them zero stars. I’m stuck with these guys and I hate it.

This is the 3rd month now they are incapable of setting up my direct debit, and they take one part of my bill and then cut me off!!! When I have the transcripts that they have TOLD ME that its all done and set up!!! They are thick, the system doesn't work, why are they the only company to have a data plan bill and a device bill separate and even worse cant take it on the same day.

Vodafone is awful.

My contract ran out normally I'd receive an email from others with Vodafone I was three months out contact and were charging me three time more the amount. Didn't realise until checked my bank statements account when called the person spoke too he laughed at me for some reason he found it funny. He then still had the decency to offer me another deal 😂.

For the first two months not had any issues with internet connection literally after third months signal went downhill kept calling trying sort it out unfortunately no good came out of it I had to get another contract with O2.

Extremely hard to trying speak to someone The phone machine ends up going around in a circle and doesn't recognise the number for the dialogue options lists. Getting through to a human is a challenge. Then you have to do 5+ security questions, which is ridiculous.

Humans aren't much help either, as they have no flexibility. Cannot honour or match online deals means it's easier to cancel and open a new account.

Save yourself the time and hassle go elsewhere.

First time customer, wasn’t able to buy a broadband package online so I phoned up. First guy clearly couldn’t be bothered, put me on hold for nearly the whole hour of the phonecall before literally hanging up.
Called back and the second girl was helpful, set up an account for me, clearly got my details incorrect despite multiple spellings and double-checking as now I can’t register for the online portal because my personal details don’t match with whatever has been input into the system.
They said an engineer wasn’t needed and now I have a booking for one at a day when no one will be home and I can’t change it because Vodafone haven’t sent me an engineer visit ID - and yes Openreach confirm the provider should give the visit ID.
Haven’t even got the service up and running yet and I’m already going to cancel and go with a better provider.
I have moved 6 times in the last few years and dealt with multiple companies for utilities and internet, never have I come across such a terribly organised company that is so difficult to engage with. If I could rate 0, I would.

I never write these reviews but had to vent somewhere as I've had the worst experience with Vodafone over the past week.

I was told I could update my iPhone 15 for the new iPhone 17 last week. So as I'm working through this, I opted for 'click and collect' rather than delivery as this usually takes a while.

Looking at what was available, the website showed my that there was a phone available in their Birkenhead branch. This isn't my local Vodafone and a 20 mile drive for me but I didn't mind doing this as it was in stock and I could trade my phone in there and then and get the new phone.

So I drive over, and I'm not met with the most helpful of staff. Telling me they never have iPhones in stock and that there's no chance it's here (wouldn't check the stock) and wouldn't understand my frustration that the website says it's here. I said this a few times hoping for a 'we'll update that' or 'I'll double check the back' but it felt like they didn't care. I then ask if I can change the store its being delivered too as I explained again to them this isn't my local store.

I was just told you'd need to ring customer services. Really didn't offer much help at all in store.

So on the drive home I ring customer services. After trying to get through to them A LOT via the chat bot, I finally find a number. The man on the phone took about 4 attempts to understand the issue and then finally put me on hold. I was on hold for most of the drive home where he'd just keep coming back to say 'I'm looking for it'. Not sure what 'it' was.

Finally, he comes back and tells me if I want to change the store I;d need to cancel my order and start a new one. Really not helpful, and still no way of an apology for their faulty experience causing this confusion.

So I've kept my order (I'm not going through all this again) and waiting for some form of confirmation that my order will be delivered on x date. All I'm getting is emails that it's not in stock yet so nothings being processed.

Today I receive a text message telling me I have 9 days to send my old phone in. I can't send my phone in and just wait for a new one to be delivered one day in the future (no clue when).

So once more I go to the chat bot for help. I get through to someone who tells me "I'm going to put you through to my care team who will delay the trade in for you. When you receive your new phone the two week will be added on from there" - First bit of helpful assistance I've had.

But we had a 15 min wait before she passed me over to the care team, and in this time she kept trying to upsell broadband and other contracts to my family (which I kept saying no I'm only here to fix this issue).

Now I'm in the care team chat (while writing this ) and I'm told then cannot delay the trade in... This company is a joke and I feel they have no real empathy for the user at all.

If I could have gone back and bought this phone with another company, I 100% would have.

Having been a customer for many years with Vodafone - as soon as I decided I wanted to move to a new provider at the end of my contract - I experienced the worst possible customer service as well as being charged for a new phone that they had received back from me then lost in their warehouse- still trying to get my money back . Total lack of care, ownership, communication skills or interest in the customer. Will never use again…

This company is trying to charge me thousands of pounds for a bill that I never even had items that I never even had absolutely disgusting

Cut my phone off.Wine contract lost me thousands in business will do nothing about it.No one speaks english horrible place

Just had another £ 56 bill from this diabolical company for a service I cancelled in July and again this month but since I have been sent no proof of cancellation bcuz apparently they were unable to do this in there department which as got to be a total lie obviously what's to stop these fraudsters keep billing me if I get one more bill shall be taking legal advice and if I find wrong doing on there part I won't let these pricks get away with nothing

They say one thing and do somwthing else's they dont keep to what they promise I been with them for 4 months ans only had 3 months of WIFI working would avoid going with them at all costs

Only giving 1 star because I have to. Get a grip Vodafone. Twice in a week my vulnerable, elderly relative has been left with no broadband/phone. Fingers crossed they don’t need to call the emergency services.

We have found Vodafone are ripping us off with ridiculous charges. We are in the process of leaving. Disgraceful company

0 Raing no service no customer care will leave them soon 😠😡👎

No Wi-Fi for 2 hours .now it’s of again utter garbage

We had impeccable service from a lovely lady who spent over 30 minutes to move a eSIM from an old android phone to an iPhone. The process was very complicated but she was calm and very supportive talking us through every step

Absolutely terrible customer service. Wow. I spent 45mins speaking with an advisor on the live chat trying to answer their endless security questions to access my account. The information I gave them had not been updated on their system even though I myself updated this year's ago when I had access to my account and had the emails and dates to prove it. Since when was an email address, account number, last digit of my sort code, full name, phone number and broband order number not enough to pass security!?

I asked for the complaints form to which I was told "we can't supply a complaints form to people without access to a account"

Shocking!

My bill has increased to a ridiculously high amount. I can't access the account to find out why. I'll be cancelling my D.D and looking for broadband elsewhere.