Vodafone España Reviews 

Worst Customer Service I stumbled upon. They do what they please. Every time you call to open an incident they will tell you they do it but they don’t. Most of the time they hung up on you. Disrespectful and you will never find a solution. Do not buy anything from them.

Lies, lies and more lies.
When I started the service back in May they promised low price, no commitment (sin permanencia), free change of address service for my home Internet. When time came to change the address I found that they increased my package price over 40% and put me in 2- year (!) contract, if I sign it. Well, obviously, I decided to go with a different company and here it is - suddenly I have commitment with my service and have to pay them a penalty to get out! I told them that I didn’t care and would not stay with them no matter what.
Do you think they tried to make things right? Nope, I received over 10 calls and about the same number of messages letting me know about the penalty they would charge me and telling me to stop the transfer to avoid it. Disgusting!

Vodafone is the worst company in the whole universe. They are only after of your money.

a total disaster of customer service. trying to give back products which i had never ordered. called 8 times for getting the "codigo de devolution " no success so far. they never send the code, means i cannot give back the products i NEVER ordered.
I assume this a strategy for charging products i cannot return after a certain amount of time. we speak about 300Euros! ....that goes way further than being unprofessional

Terrible customer service experience. Their website platform doesn't work. It is impossible to get in touch with anyone that can help you solve a problem. They make no accommodations to try to help you out. I would not recommend them.

This company is a disgrace,poor customer service,HR and management are the biggest downside

I had a pre-paid phone with Vodafone for many years. As is always the case and despite me not using it much, I intermittently had to put €5 credit on the phone to keep the number. Eventually this had built up to around €45. We decided to transfer our land line and internet to Vodafone when they had a reasonable deal and were reasonably happy for a while. Then we transferred the land line and internet to O2 for a better deal but left the pre-paid with Vodafone. Surprise, surprise when everything had been finalised with O2 my €45 credit had completely disappeared and nobody at Vodafone could tell me where it had gone or why. So, in conclusion, Vodafone is nothing more than a bunch of legalised crooks who insist on ringing me every 5 minutes because I’ve now changed my pre-paid to O2.

I signed a contract with them to install wifi and they managed to cancel the appointment 3 times. Each time they told me that I canceled the appointment ??? I have one booked for today, just called them and they said that they don't know if the technician will come today because the technician needs to confirm the appointment with me even tho when i called them last week they said the appointment was confirmed. Do not use them !

They don’t deserve any star , this is a horrible company you can’t talk with them I try to talk in chat and single option in English I have ,,, maybe later ,,, I don’t understand why they sell subscription anonments and prepaid SIM card to foreigners if only language it’s Spanish on them app … we live in a multicultural world .. of course it’s them interest to keep in Spanish so in this case foreigners will just be catch in this to spend more money , they make fun of costumers and even if I have a prepaid SIM card they act like I have a subscription and try to take my money without permission , what it’s wrong with this company ?? If I need a abonament I make one don’t act for a prepaid SIM card like it’s a abonament Subscription and I have to pay every month , also if you charge in them account more money they will use first the money 1 euro for 200 mb internet and just after they will enter in your subscription where you have 50Gb internet , so i don’t understand why this trash company ask me money and try to take out from my bank account if we don’t have a contract ????

WORST COMPANY to work with!
1. They came and installed my WiFi but they did not install my tv box. Then when I called them to asked them about my tv box, they said that they’ve installed and that I have the TV box, which I don’t. (Which I paid for half a year whiteout having that service).
2. They told me in the beginning that I’ll pay 49.99 euros/month, then in July that charged me 130 euros and for August 117 euros without any notice.
3. It’s been 3 weeks now, talking with their customer service, nothing is happing. We are paying more then we were supposed to, not having all the services.

Good way to lose customers. Good job Vodafone! I’ll never work with you guys, I’ll never recommend you from now on!

Absolutely horrible. This company is a joke.

I moved over two months ago - My original services weren't available in my new place so I changed (downgrading) and took what they had to offer.

Since then I have been charged multiple times per month, strange amounts adding up to almost double the amount I was quoted when contracting the service.

They told me the problem with the bills was due to an extra mobile line (that I never asked for) being open and that I should condense my account by using the second line sim and changing the number to my original one. 24-48hours with a provisional number and everything should be perfect. I said thank you and accepted the solution.

1 month later - still using the provisional number (which is a huge problem, all my personal accounts and identification documents are linked to my original number). Everytime I call I get a new story, a different solution or simple cut off. Nobody is responding from their social media accounts. Emails are being ignored.

I so noticed on my app that there are multiple addresses on my account and none of them are my current address. When I ask them to change this - I mean, it's a simple request - NOTHING. It's still incorrect.

I'm going to give them until the end of the month and then I'm going to start legal proceedings, I really don't want to - it's way too much stress to add to my life - but I don't see any other option. I can't keep paying multiple times a month for a regular to bad service and I NEED to recuperate my original number.

**I'm writing this to warn people, the deals are NOT worth it, the service is truly appalling and I would tell even my worst enemy to avoid them like the plague. Unfortunately, my area is remote so I don't have that chance, yet! **

I phone to the client service because we do not get any bill's from Vodafone! And I phone before in 2021 and just had 1 time a factuur!And I also asked the guy how I get Hotmail on my Mobil,(and they also took photo's when we bought a new Mobil phone,in San Pedro the Alcantara.)So we tryed and because I am not English or .. he did not know what I meant the they or he started to laugh about it,I think this is very rude to the custemer,I told him so .And stopped the call,and nothing is solve yet!!
I was also yesterday in the Vodafone shop,in San Pedro and asked the guy to helped me,he asked for 15,00 euro's I said is this new and show me the papers about thisall ,but he did not and said nothing to me ,just looking so I left the shop.And this is really strange,you buy a mobil they mash things up ,and when you come for any help,this is it. Client Service do they know what this means!!!?

Its a shame they don't do minus stars as minus a million would not be strong enough. Vodafone failed to provide the service we signed up for, wouldn't provide a refund and then penalised me when I cancelled the direct debit resulting in me having to pay a charge of 32.06 euros otherwise they would refer the debt and it would continue to increase. This despite the fact they were advised to cancel the contract in February, failed to do so for 3 months before I noticed they were still debiting my account every month. Their excuse was that by transferring to another provider, it did not cancel the contract! They then proceeded to completely ignore 1 recorded delivery letter and 3 emails for almost another 3 months, then threaten debt action. They are bullies and crooks. Do NOT do business with this company.

Hi, I am a UK Vodafone customer of over 20 years. I live in Spain so to save on my data useage I decided to buy a Lebara Sim Card. I know that in UK also Lebara has an agreement with Vodafone Spain to use their network. My gripe is that this company Lebara is ripping people off. I have had issues with them recently regarding my Sim card and their app. I have provided all the information they asked for, more than once. Nothing gets done. I then emailed them again and their response was to ask for the same information again, then silence. It is as if their system in activated by certain words or phrases which prompts an automated reply. You reply then nothing. Surely a reputable company such as Vodafone being associated by these unprofessional mobile providers must be able to the some action against them. It is in my opinion giving Vodafone a bad press.. Could you please advise if you can do anything to sort this company out. If you have contact details for the mobile phone regulator in the EU I can maybe contact them.

I am currently residing in 35639, Las Palmas.

I have a UK Vodafone business contract and I have been using data roaming for the last year and half with quite a few issues in the time we have been here.

This is a business line and an integral part of how I earn money.

Since 27 the July 2022 we have been unable to make or receive phone calls or download emails, and use the internet and apps in general.

I contacted Vodafone Spain on Facebook messenger for assistance they took days to reply and when they did I was told they are unable to help as we are not part of the same company.

I contacted again to see if they could a least advise me of what the problem is.
Again took days to get any reposnse and was told that an antenna was down within that postal code and this will be fixed within a few days.

A week later and still nothing has been fixed, I am trying to run a business and use my phone to make and receive calls, I would say that each day that goes by I am losing £200-£300 in work which is not on.

Now I am being ignored on the messenger and I only received a reply about an update when I went public and complained on their facebook page.
This is the response I now received...

Technicians are working to restore service. We are sorry for the inconvenience, they have not provided us with a timeframe for resolution, it depends on the availability of the necessary spare parts 😔 We remain very vigilant.

They are a dusgusting company to use and not willing to help and dont care, they cannot even tell us when this will be resolved, its just not on.

trying to sort issue with them - the operator hung up on me!!! this is not the first time.

Is the worst choice you can make as telecom company for your home or office. Customer service is favulous when everything runs fine, but pray, and pray hard, to not have an issue with your internet service, it is better to talk to your pet than loose your time trying to find someone that has any responsability in this company that is allowed to talk to a customer.
In my case I also have the bonus track: the sales person who sold me the home internet pack has no idea of what he could offer to me, and he made me brought a pack that is not working in my neighborhood yet, so I found myself paying for something that I will not be able to use by the moment and with no estimated date of when it will be possible. Now we are dealing with some costs that they unilaterally have decided to apply us without any sense.

Vodafone is the worst provider you can ever have.

They offered me a promo of 70 EUROS monthly, and they have charged me 109,00 at the first month, when i tried to talk to them, I had to prove It was true of what I was saying, lucky I had a screenshot of this offer on their website. I called them in order to fix up their mistake, and I was told by their customer service agent, I would have a response up to 48 hours once I have sent the screenshot, it has been 72 hours and no one has called me back. My wife is pregnant, I have a lot of on my plate, and this is not something you wanna waste your time handling. Now that I have all my tv provider, internet, wifi, mobile phone at the same provider I will have to get another one settled.
Believe me, Vodafone is not the provider you would like to have, go to any other one, but dont go to vodafone.

When I first went to the Vodafone office in Alcudia, Mallorca, the actual office worker told me the company was dodgy and be careful when you top up your credit. If you top up before your credit is expired some of it mysteriously vanishes.
On this occasion I changed the amount and it's caused problems too. Topped up my credit by 15 euro and when I went to activate it there was only 12 euro available. Tried speaking to a CS rep and she just keep saying she can't see anything and that a manager won't be able to help. I think the Spanish Gov is getting a nice kickback from the Teleco's. It's not regulated at all.

I would gladly put 0, but there is no such option. Terrible service, internet is super unstable, customer support... hard to say it is available (only in theory).