Vodafone Ireland Reviews 

4,100
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,657 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during store visits and device setups. Visitors often share that there is a friendly and welcoming environment created by employees who go above and beyond to assist. Many consumers note that the process of switching plans or acquiring new products is remarkably smooth, efficient, and well-managed. However, some people mentioned that customer support can occasionally be frustratingly slow or unhelpful when dealing with urgent problems. A few consumers also experienced significant difficulties and delays when trying to resolve account changes or technical issues over the phone.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting exceptional customer service and... See more

Service

Clients share positive opinions on service, highlighting helpful and professional staff members who make... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being helpful... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting helpful staff and smooth... See more

Product

People report ambiguous experiences with product, reflecting a split in customer satisfaction. While some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a... See more

Company replied

Rated 5 out of 5 stars

My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more

Company replied

Rated 5 out of 5 stars

We’ve had an excellent experience with Vodafone Broadband & TV, thanks especially to Abuzar, who provided us with outstanding service at Vodafone Dundrum. The installers who came to our home were... See more

Rated 5 out of 5 stars

Joe on the O’Connell street avenue store was extremely knowledgable and helpful when I needed to assistance with my account. He explained everything clear and was positive and helpful throughout. The... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Written by the company

Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(4,100)

1,640 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Service at Vodafone Bray

Fantastic Service at Vodafone Bray

I had a fantastic experience at the Vodafone shop in Bray, thanks to Alex. He was absolutely amazing — so professional, friendly and genuinely helpful. He went above and beyond to make sure everything was sorted and explained everything so clearly.

It’s such a pleasure to receive this level of customer service. Alex is a real credit to the Vodafone team. I couldn’t recommend him highly enough! ⭐️⭐️⭐️⭐️⭐️

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve Outstanding Service from Start to Finish

We’ve had an excellent experience with Vodafone Broadband & TV, thanks especially to Abuzar, who provided us with outstanding service at Vodafone Dundrum.

The installers who came to our home were also extremely friendly, polite and respectful. Everything was handled professionally and smoothly, and the broadband speed is excellent.

We’re very happy with the whole experience and would highly recommend Vodafone Broadband & TV.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

I just wanted to say a big thank you to…

I just wanted to say a big thank you to Cioran Ennis Vodafone store for all his help. He really knows what he’s doing, is very friendly, and provides excellent customer service. I really appreciate his help and professionalism. Thanks so much, Cioran …
sylvia

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Maram in customer service was not…

Maram in customer service was not helpfull at all as i was trying to explain that my father passed away and i want to change the account from bill pay to pay as you go i was in the mahon branch with a death cert and my own id details already on thursday and the answer i kept getting back from the call agent was my name is not on the account. I sure know that and i am only trying to sort out things for my dad as a nok but got not help most of the places does not ask for a death cert or cause any issues if account holder is deaceased this was just very dissapointing.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful team in store giving good…

Very helpful team in store giving good advice on available plans and phones. Very helpful also in setting up new phone.
Took a few visits with different team members - all great!
A real sense of reliability and trustworthiness
Recommend without reservation!

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Just ask once - bollocks

trying to speak to VF regarding a line cancellation Just Ask Once - what a joke. I moved to VF in January. It took 4 weeks to get the lines broadband etc sorted. Now ive found out that I am being charged for a old copper line, when I dont need one. Ive been online and on the phone all afternoon trying to get some help. As usual no help!

August 13, 2026
Unprompted review

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