Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a... See more
Company replied
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My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more
I recently bought two phones on Bill Pay from Vodafone, and I had a very good experience from start to finish. Dagmara, the staff member who assisted me, was friendly, patient and explained all the t... See more
Company replied
Nicole was most helpful today in recommending a package and setting up the phone for my brother in law who is deaf. She had great patience and understood his need and made sure all was OK before we l... See more
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Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland
Contact info
Ireland
- www.vodafone.ie
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vodafone Lies
If anyone has had to listen to the Lying Vodafone message when put on hold, it is hard to believe the Advertising Standards Agency let them broadcast such LIES. The Vodafone Promise is that if you call Vodafone with an issue, they will take it from there. In my own experience I phoned Vodafone on 7 consecutive business days with an issue and each day I was lied to by their agents who all swore I would get a call back the following day. Other than SKY, Vodafone must almost just employ agents who are prepared to lie, instead of helping. Eventually I did report their lying advertisement to the Advertising Standards as I was sick of hearing it over 10 times
August 5, 2026
Unprompted review
Exceptional Customer Service
We were looked after by Morogh in the Grafton Street Store and he was so helpful and spent time with us to fix our issue. Really exceptional customer service
Thank you Morogh
Deirdre Walker
August 6, 2026
Unprompted review
Incredible customer service by Paulina…
Incredible customer service by Paulina and Andy
August 5, 2026
Unprompted review
Irshan was extremely helpful and very…
Irshan was extremely helpful and very efficient . A pleasure to deal with.
August 5, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Susan,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
It's fine until something stops…
It's fine until something stops working. Business helpline says open 8am-8pm. Definitely not there from 6pm until 8pm. Great! Storm fried our router. Honestly got more help from a Google BOT. 3 working days to fix, so 3 days for a business to have no phone line, no network, no card machine, no internet, no printing. Not acceptable in 2026. Had to discover for myself how to create a hotspot from mobile to atleast get some wifi. Medical business. Can't print, can't accept payments etc. Shocking service from Vodafone. Phoned tech support twice, they are polite but don't quite understand. Foreign call center. Not understanding what a patient or shop is. "You have to accept a business to have some "down time" every once in a while madam. We cannot guarantee always to have service & things working all the time". Great service Vodafone!
August 5, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Sarah,
Thank you for sharing your feedback. We’re sorry your experience hasn’t been positive. Our care teams are continuously working to improve customer experience to ensure we support our customers needs!
At Vodafone Ireland, we take all customer feedback on board as this allows us to continuously make improvements to our products, services and network.
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
Such an effortless experience upgrading…
Such an effortless experience upgrading via web chat. Lawrence was so professional and I'm happy with the customer service from Vodafone.
August 5, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Geraldine,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you. At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team
Thanks to Eamon at Swords a fairly long…
Thanks to Eamon at Swords a fairly long process swapping to vodofone was completely without stress. Cheers Eamon.
August 4, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Robert,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Priyanshi was excellent
Priyanshi was excellent. Efficient and personal. Thank you
Dermot Flanagan
August 4, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Dermot,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Excellent service.
I had a great experience with Frank today so informative and helpful. I needed a replacement sim as well as to set up broadband and he was extremely helpful
August 4, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Carol,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Amazing customer service
Amazing customer service, as a Sales Manager from another country, they took the time to find the best solution for me.
August 4, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Andrew,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
What a positive experience-great…
What a positive experience-great information and unlimited support, especially by Sarah. I will certainly be back to change all my phone and internet accounts to Vodafone, Swords
August 4, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Noel,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Very helpful staff
Was there to change my bill pay plan, Rohan was an absolute delight to deal with, informative and very helpful.
August 1, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Aditya,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Chris told me if I bring my wife to…
Chris told me if I bring my wife to join me of Vodafone I am going to get a discount on my bill
August 2, 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Terrible customer service -Instead of…
Terrible customer service -Instead of answering queries agents just end chat
August 2, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Melissa,
Thank you for sharing your feedback. We’re sorry your experience hasn’t been positive. Our care teams are continuously working to improve customer experience to ensure we support our customers needs!
At Vodafone Ireland, we take all customer feedback on board as this allows us to continuously make improvements to our products, services and network.
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
Jamie was very helpful and answered all…
Jamie was very helpful and answered all our questions thoroughly and efficiently. We were delighted with the service we received and felt very welcome to come back in if we had any other issues.
August 2, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Ella,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Dale was exceptional and super helpfull.
August 2, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Marcia,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Dale did wonderful job helping 3 jet…
Dale did wonderful job helping 3 jet lagged Canadians get set up for their week away from home. Quick, knowledgeable and friendly
August 2, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Mike,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Dale and the Canadians
Dale helped the three of us fresh off the plane with our e sims. He explained the whole process to us and showed us how to switch back and forth to our Canadian sim.
He was a great first experience with Irish customer service. He was friendly, approachable, and fun.
Can’t say énough good about him.
August 2, 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Shocking
Shocking - I would never again in all my life -
Ever join Vodafone - they are the worst
July 31, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Michael,
Thank you for sharing your feedback. We’re sorry your experience hasn’t been positive. Our care teams are continuously working to improve customer experience to ensure we support our customers needs!
At Vodafone Ireland, we take all customer feedback on board as this allows us to continuously make improvements to our products, services and network.
Thanks,
The Vodafone team
Everyone was friendly
Everyone was friendly, Andy and all the other staffs were very nice
August 1, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Joyce,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
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