Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a... See more
Company replied
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My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more
Company replied
We’ve had an excellent experience with Vodafone Broadband & TV, thanks especially to Abuzar, who provided us with outstanding service at Vodafone Dundrum. The installers who came to our home were... See more
Company replied
Joe on the O’Connell street avenue store was extremely knowledgable and helpful when I needed to assistance with my account. He explained everything clear and was positive and helpful throughout. The... See more
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Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland
Contact info
Ireland
- www.vodafone.ie
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service face to face
August 18, 2026
Unprompted review
Fantastic Service at Vodafone Bray
Fantastic Service at Vodafone Bray
I had a fantastic experience at the Vodafone shop in Bray, thanks to Alex. He was absolutely amazing — so professional, friendly and genuinely helpful. He went above and beyond to make sure everything was sorted and explained everything so clearly.
It’s such a pleasure to receive this level of customer service. Alex is a real credit to the Vodafone team. I couldn’t recommend him highly enough! ⭐️⭐️⭐️⭐️⭐️
August 17, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Sharon,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Nice personal,the girls are lovely
Nice personal,the girls are lovely, Portlaoise shop, Laois!
August 17, 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
We’ve Outstanding Service from Start to Finish
We’ve had an excellent experience with Vodafone Broadband & TV, thanks especially to Abuzar, who provided us with outstanding service at Vodafone Dundrum.
The installers who came to our home were also extremely friendly, polite and respectful. Everything was handled professionally and smoothly, and the broadband speed is excellent.
We’re very happy with the whole experience and would highly recommend Vodafone Broadband & TV.
August 13, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Josep,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
I just wanted to say a big thank you to…
I just wanted to say a big thank you to Cioran Ennis Vodafone store for all his help. He really knows what he’s doing, is very friendly, and provides excellent customer service. I really appreciate his help and professionalism. Thanks so much, Cioran …
sylvia
August 14, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Sylvia,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
The female staff member had good…
The female staff member had good communication skills and was very helpful to me.
August 15, 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.
At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team
Cristi made everything smooth and…
Cristi made everything smooth and excellent, great job
August 15, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Andrei,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.
At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team
Maram in customer service was not…
Maram in customer service was not helpfull at all as i was trying to explain that my father passed away and i want to change the account from bill pay to pay as you go i was in the mahon branch with a death cert and my own id details already on thursday and the answer i kept getting back from the call agent was my name is not on the account. I sure know that and i am only trying to sort out things for my dad as a nok but got not help most of the places does not ask for a death cert or cause any issues if account holder is deaceased this was just very dissapointing.
August 15, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Hande,
Thank you for sharing your feedback. We’re sorry your experience hasn’t been positive. Our care teams are continuously working to improve customer experience to ensure we support our customers needs!
At Vodafone Ireland, we take all customer feedback on board as this allows us to continuously make improvements to our products, services and network.
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
Aisling was super helpful & knows the…
Aisling was super helpful & knows the products well. Great customer service.
August 15, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Lisa,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.
At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team
Themba was amazing
Themba was amazing, he went above and beyond in store. He showed true customer service.
August 14, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Rhianna,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Joe in Limerick was very professional…
Joe in Limerick was very professional and extremely helpful in helping me setting up a contract that suited me. Great service!
August 14, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Adrian,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Quick response, excelllent service
Quick response, excellent customer service, Yamini was very helpful
August 14, 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.
At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team
Carrick on Shannon team are Awesome
The Carrick on Shannon team are super helpful and really know their stuff. Jaime made the whole process of moving to Vodafone simple and painless.
August 12, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Michael,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Very helpful team in store giving good…
Very helpful team in store giving good advice on available plans and phones. Very helpful also in setting up new phone.
Took a few visits with different team members - all great!
A real sense of reliability and trustworthiness
Recommend without reservation!
August 14, 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Reply from Vodafone Ireland
Hi Adrienn,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.
At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team
Was helped by Chris in Drogheda today
Was helped by Chris in Drogheda today. Excellent customer service and answered all my questions. Went above and beyond to be helpful.
August 13, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Emer,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Just ask once - bollocks
trying to speak to VF regarding a line cancellation Just Ask Once - what a joke. I moved to VF in January. It took 4 weeks to get the lines broadband etc sorted. Now ive found out that I am being charged for a old copper line, when I dont need one. Ive been online and on the phone all afternoon trying to get some help. As usual no help!
August 13, 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thank you for sharing your feedback. We’re sorry your experience hasn’t been positive. Our care teams are continuously working to improve customer experience to ensure we support our customers needs!
At Vodafone Ireland, we take all customer feedback on board as this allows us to continuously make improvements to our products, services and network.
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
Chris was very friendly and very…
Chris was very friendly and very helpful.
August 13, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Ralph,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.
At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team
Kurian was a gentleman he was so good
Kurian was a gentleman he was so good
August 13, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Betty,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.
At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team
I went to the Ballina store to get a…
I went to the Ballina store to get a replacement SIM card. Natalia was super helpful, friendly and she sorted it out quickly with no issues! Thanks again.
August 13, 2026
Unprompted review
Reply from Vodafone Ireland
Hi Thomas,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
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