Tripadvisor: You should have a (-) sta when you need to let a non favourable review. This shop don't deserve even a One-star. Last time I went to pay my bill, I was left 15min waiting. I counted by... See more
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Big thanks to Morogh and Brendan in the Grafton Street store. Sorted my dying Samsung and got everything transferred seamlessly to a new phone in jig time - whatsapp, email, banking, pbotos and all Ap... See more
Company replied
I visited the Grafton Street store yesterday and had an absolutely excellent experience. Brendan gave me fantastic advice on accessories and even offered to fit the screen protector and cover on my iP... See more
Company replied
I've had an issue for about four months where I couldn't send a text (only receive them). The message said "Network is not ready. Try again." I did the usual things including turning the phone off a... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland
Contact info
48 Grafton Street, Dublin 2, D02 YN66, Dublin 2, Ireland
- 016730120
4.3
Excellent
30 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Gary was great help from start to…
Gary was great help from start to finnish. And service was very quick
May 26, 2026
Unprompted review
Reply from Vodafone Ireland - Grafton Street
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Amazing help from Yash
Amazing help from Yash, he really went above the normal customer service treatment to help me ! Thanks so much team and Yash
May 25, 2026
Unprompted review
Reply from Vodafone Ireland - Grafton Street
Hi Carl,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Adis provided me with exceptional…
Adis provided me with exceptional service when looking to buy my new phone. He gives above and beyond and really helped me. He is an exceptional worker
April 15, 2026
Unprompted review
Reply from Vodafone Ireland - Grafton Street
Hi Megan,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Gary and Moragh ..great team
Gary , Moragh and the team fixed my phone within 2 houes and made me feel welcome in Grafton Street.
Fantastic service and positive attitude.
Cathal McGlinchey
May 19, 2026
Unprompted review
Reply from Vodafone Ireland - Grafton Street
Hi Cathal,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Brendan in Grafton street is a star
May 8, 2026
Unprompted review
Reply from Vodafone Ireland - Grafton Street
Hi John,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Reply from Vodafone Ireland - Grafton Street
Hi Joe,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Bren in Vodafone Grafton street
Bren in Vodafone Grafton street was very helpful, I was in and out in 10 mins with my query sorted
April 12, 2026
Unprompted review
Reply from Vodafone Ireland - Grafton Street
Hi Ursula,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Hidden charges
Vodafone do not honour contract prices.Do not care about customers
March 11, 2026
Unprompted review
Reply from Vodafone Ireland - Grafton Street
Hi Padraig,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We take all comments seriously and use them to help improve the overall experience for all our customers.
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
I can’t get through to customer…
I can’t get through to customer service.
1907 is just not responding and when I do get through to someone they cannot answer my questions.
Essentially, I need to talk to somebody.
I’ve tried Vodafone shops in Dublin in Henry Street and in Grafton Street and nobody can actually answer my questions. My query is really about the Bill which pairs no resemblance to what I was told we would be expected to pay.
March 9, 2026
Unprompted review
Reply from Vodafone Ireland - Grafton Street
Hi Tomas,
Thank you for sharing your feedback. We’re sorry your experience hasn’t been positive. Our care teams are continuously working to improve customer experience to ensure we support our customers needs!
At Vodafone Ireland, we take all customer feedback on board as this allows us to continuously make improvements to our products, services and network.
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
Excellent and Super Efficient
Excellent and super efficient service from Brendan and the guys in the Grafton Street Store last week.
Ciarán
February 23, 2026
Unprompted review
Reply from Vodafone Ireland - Grafton Street
Hi Ciaran,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
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