If there was a possibility to give a zero star rating, Vodaphone Itlalia deserves it...Their internet service is horrible, but their customer service is even worse. We had them for about two years, it maybe worked about 6 months of that time...At the end it also proved to be impossible to cancel the service...And do not even try to get some help from their store in Como...

Do your homework with Vodafone or avoid it in general. We asked for two Dolce Vita sims at the Via Cavour Vodafone store in Palermo, which we had seen advertised online at Euros 14.90. The woman serving us told us this plan was only for refills after the initial 30-day plan expired, and that the price was Euros 45. I declined, but my wife wanted data asap, and so she bought one sim. Even though it was 30 minutes to closing, the Vodafone rep also insisted we pay in cash as the register had already been closed! I emailed Vodafone customer service to verify the veracity of this transaction and never heard back. Later, in Catania, we were told the Dolce Vita sim costs Euros 20! Still more than advertised. Meanwhile, I settled for an e-sim from another company and have been very satisfied with the connection. To say I am disappointed with Vodafone is a gross understatement. In all my many years and places of travel, I have never been ripped off like this. It was very unexpected.

DO NOT USE VODAFONE!!! Use TIM. If I could give them zero stars, I would. Vodafone Italy are the most incompetent company I have ever dealt with!! Connection was a nightmare and took 6 visits after signing the contract. That wasn’t the worst part…try disconnecting!! They will continue to take money out of your account long after it’s cancelled. They limit their contact with you and keep transferring the blame to others inside their company. Customer service are rude and unhelpful. I am absolutely disgusted with their conduct!! Extremely unprofessional!

I have been a vodafone client for nearly a year, about 70% of the time my internet worked, it got to the point where even they were telling me to change company. I decided to change company. Wrote the “written” letter to inform them, they are now threatening me with legal action, telling me my contract is valid for another 4 months. Their telephone representatives are rude. I am truly disgusted with vodafone italia and am hoping to sort the issue with vodafone in the uk, where at least they are helpful

I'm no longer a customer (fiber FTTH 55eur/month), I canceled the service on the store and even returned the modem months ago.
It was on November 2024, it's now March 2025 and I'M STILL PAYING THE SERVICE!!!

There is no way to finish this nightmare, this is ILLEGAL and I've even delivered a refund letter via Poste Italiane which was NEVER ANSWERED.

Next actions will be legal, it is INCREDIBLE how they won't let go an unsatisfied customer. I don't even have the modem anymore, why can't I leave?????

Transferred to Vodafone Full Fibre last week and have just been told that their router has a range of 6 - 8
metres. What a waste of time, will be changing again at the end of my contract.

Vodafone is just straight garbage in Italy. “You can get up to 2.5gbps.” Go in the store because I am only pulling 100mbps, and I’m told “yeah it’s capped out at 100mbps in your area.” Now what I was told by the lady selling me the garbage ass plan was “you’re in a fiber neighborhood, you’ll get great speed.” Horse. Shit. If I could recommend Vodafone to anyone, it’d be my dead great great grandfather because he’ll probably get better service. Most lying ass company I ever dealt with. Bait and switch. Bullshit ass company. Stay away from Vodafone, and let that shit go to collections and never pay it.

If I could give zero stars, I would. This has been the most frustrating and disappointing experience with an internet provider I’ve ever had.

When the technician first arrived, all they did was leave the router at my home—they didn’t even bother to activate the internet. After that, Vodafone scheduled not one, not two, but FOUR different appointments for a technician to come and finish the job. Not a single one of those appointments was honored. Nobody ever showed up.

To make matters worse, customer service was completely useless throughout this ordeal. Every time I called, they seemed incapable of finding a solution. Instead of helping, they just insisted on scheduling yet another appointment with the same technician who failed to show up the first, second, third, and fourth time! When I asked them to contact the technician directly to sort things out, they told me they couldn’t even do that.

I’ve now been waiting for over a month for my internet to be activated, and it’s still not working. I’m done. The customer service is beyond poor, the support team leaves you high and dry, and the entire experience has been a nightmare. I’ll be switching to another broadband company as soon as possible.

Avoid Vodafone broadband at all costs. They’ve wasted my time, tested my patience, and failed on every level. Absolute rubbish service.

I had a problem with the activation of my business internet line, since i'm not a customer yet but i'm waiting for my filing to be completed it's impossibile for me to contact someone.
no one contacts me and i cannot contact nobody.... that really sucks!

Will they go bankrupt being ethical in their business practices?

They forced an additional plan to my contract without my consent, taking advantage of customer’s automatic payment, for sure knowing that they’d manage to steal some money before I would take a look at their paper monthly invoice they sent, which I just realized cost 3€ each. Useless piece of paper garbage that have unknowingly been paying for for 7 years.

this is not good value we pay too much because we have two line internet that they have not cut off the line of my husband name..this is not good..this is an illegal..we pay too much almost 1 year

the worst company, took 40 euros for nothing and refuse to give money back

Major yikes with this company! Transparency? What’s that? I wouldn’t recommend it to my worst enemy. Just skip it!

I have been a Vodafone.it customer for one year. Despite repeated visits to the local Vodafone store to complain, they have been unable to set up an automated debit system from my bank account. A visit to Vodafone.it's "Fai da te"(do it yourself) site is useless: to enter it, you are supposed to repeat a code Vodafone sends you. But the code never arrives, meaning that the company fails to allow me to see my own bills or when they are due. When Vodafone.it eventually gets around to informing me by email that it's time to pay my bill, their link leads nowhere and only an error message appears. Only the data in the email (and not the bill itself) allows me to enter the correct data into my bank's online payment form. Until now, this horror story has taken place at two-month intervals. But now, they've switched to a once-a-month billing system, which means I'll constantly have to be on the look-out for their end-of-the-billing-period message. If you miss a payment, they instantly shut off your Internet service. This happened to me twice.

If I could give a minus I would as terrible service on telephone.
After giving new account details 4 wks ago still get txts to say if I don’t pay my bill an additional £5 will be applied! When already have my account details. Rang 3 times in respect of this and still no satisfaction. Very unprofessional & stressful times which I can do without.
Unable to access FB page so I await your response by E Mail.

the most horrible company in the world what a bunch of terrible horrible people that work for vodafone. My internet is down 2 weeks and no one want to help me. i have been endlessly calling customer service for days. I went to vodafone shops and the people treat me rudely. i hope those people stay working for those jobs they dont deserve other jobs. now after 2 weeks of waiting for technician that never calls... I switch to iliad and i found out iliad is half the price anyway so I am going to be treated better there. and they speak english too and i can actually do it in the shop without stress of waiting long time on the phone customer service. Please vodafone die.... please die and never come back to life. stop stressing our society. you are a horrible horrible company with horrible people. I just informed all my friends about this experience and told them to switch now before they have problem like me. save them some time. so we are ALL SWITCHING TO ILIAD!!!!! ciao!

Do not accept anything they offer you 'for free' or 'included'. THEY WILL CHARGE YOU. Even if you dont want what they are offering they say that you have to take it. Eventually they will be taking your money.

This is a true story, it happened to me that my contract 'included' a phone and a watch. I said I did not want it. They said I had to take it because it was part of my contract and that I didn't have to worry about anything. Months later they are charging 40 Euros extra for this...

I am in Italy, but I dont speak italian. To fix this is impossible. They took my money and I consider Vodafone Scam Artists.

DO NOT GO TO VODAFONE. One of the worse custumer servie I have ver recieved. They do not help you, they donot speak anything but Italian. They make you feel dumb and client service is non exsitent like their capabilities of sling any issue. I have been a vodafone client since day 1, however in Italy this is the most garbage service I have ever used, the product-value is great, but the service is uterly garbage. I DON NOT RECOMMEND. I had 2 mobile phones, 1 wifi, when I cancelled the contract they obly cancelled 1 phone number??? they left he wifi and one phone number remaining, later on I recieved a fine from undue payments for this wifi and phone number. They refused to help, they couldnt do anything about it, I had to pay at the end. It was their mistake. I speak a bit of italian and they use this as an advantage, garbage service. Please save your time, if you staying in italy for a while and getting a contract with vodafone dont do it.

Terribili.

Don't go to Vodafone expecting to engage with a reputable company that will help resolve issues. Their storefronts are totally useless - they claim not to even be Vodafone! Despite the branding plastered all over everything. Was told to resolve my issue by going back to the same franchise I purchased at - just a very convenient location known as the AIRPORT.

Useless. Not a company, just a ponzi scheme shilling sim cards.