Above ridiculous.
Trying to log in from App, tells me I have to use SPID and it doesn't work. Tried to log in from PC browser, tells me I have to use the app...which doesn't work.
Lame service.

Utterly useless! Our experience has been problem after problem. Most recently we have been trying to update our expired credit card to pay our monthly bill. Vodafone has made this impossible because it will not allow us to download its app. Quite extraordinary to find a company that actively prevents you from paying them. There are plenty of alternatives. I cannot see Vodafone surviving much longer.

Not clear on cancellation charges. Had a faulty portable modem device, returned and they kept charging me plus wanted a cancellation fee despite telling them that the device was faulty and I was not happy with its performance. 1 year on after leaving Itsly they keep sending me emails saying that I owe them money. Paid the final bill before Christmas, I asked them to send me an email confirming the account was closed and then they send me a new bill in January 2026. Absolutely ridiculous, no tranparency, poor communication, a never ending contract. This should not be happening in a developed country.

Worse service ever. The operator was incredibly rude.

The automated teller hung up on me twice, never managed to get what I needed done. Will be leaving vodafone for good.

Incredibly hard to do recharges if you are a foreigner living in Italy, they'll tell you you need to pay random extra amounts for your recharge to be active, then the next person you speak to says that was incorrect and you'll receive a refund, refund never arrives. The customer service staff are often get rude.

Low quality and low service, and extra cost for your plan.
Not recommended.

Se fosse possibile darei 0. Assistenza clienti affidata all’intelligenza artificiale totalmente inefficiente. Impossibile parlare con un operatore! Vergogna

I felt conned by them. I don't speak Italian very well. I was told one price for the internet service, when I got home and I managed to look at the agreement in more detail i realised it was 5 Euros a month more than I had been told.

Called for a new broadband spent an hour and thought I got my internet sorted but 2 days they told me they gave me someone else landline number so I have to make another account.. went through again but this there was not an account created.. never ever had to deal with this crap just to get internet.. Vodafone absolute garbage waste of my time

Vodafone Italia is the worst company to deal with on the planet.

My log in doesn't work and wont let me access my account to pay my bills. No one in the company seems capable of fixing the problem. I opt to pay my bills at the post office instead. They don't receive my payment and threaten to cancel my service. This time when contacting them they make you jump through hoops verifying your account with an automated machine. This will only get an appointment for when they are available to call you the following day. I have been dealing with these problems for over a year and in order to cancel my contract with them they charge you a 100 euro fee. Worst company ever. They should stick to the UK where the service actually functions properly.

Scammmers they add random things to the contract and it's very time consuming and hard to deal with that. Hope the market will notice

Hello, I would.like to let my personal review to M.ss Nicoleta from vodafone customer service for client. I am so glad , happy for having your support which made my day.... thank u @Nicvoletta from The Wonderful Romania 🇷🇴

I just received an email from Vodafone announcing that, due to rising energy costs, they're having to raise their prices. I've had an internet connection with them for eight years, and every year they increase the price. I currently pay a fixed rate of €34.99 per month. I started with €25 when I signed up! Now they're raising it to €39.99.

Totally unhelpful staff at 2 stores in Milan, mainly at central Station,Lady was texting,looked up and said 1 sim card, 40 euro then kept texting. Found a small phone shop not far away selling Lyca cards. Fantastic young guy who loaded everything for us. 10 euro a month calls etc. Fantastic

I got the unlimited plan for my phone but ever since it got active I am unable to navigate on the web nor send messages. It's impossible for me to go out now that I am offline and while the customer service tried to help I'm still unable to connect to internet.

I signed up for a plan and am not receiving all my inclusions. I contacted vodaphone about 1 month ago (a day or so after my plan started) as I was not getting all my inclusions. Its been over a month and the issue it still not fixed. I have spoken to many staff both online instore and on the phone and they promise me I will be fixed but isn't. I am afraid to say the customer service has been the worst I have received and will be leaving them to use another provider. Terrible. Do not recommend.

I wish I could give 0 star. I've been vodafone customer un france and then in england, waste very happy with the service so after moving to Italy i decided to keep vodafone. What a disgrace!! Never seen any low and bad level of service in my whole life. Signed the contract on the 14th of July, the technician supposed to come on the 22nd, never turned up. Phoned customer service they said he has the wrong phone number, I've no idea how they put a wrong phone number as I got the italian phone number same day I signed the contract from vodafone itself. The customer service corrected the number and said he will call you back ( that was tuesday) Thursday no phone call so rang again the customer service they said the phone number is wrong and they have to correct it, then I have to wait 48h hours for the system to update it and then will r receive a text message to book an appointment with the technician, I've said that he colleague said that technician will contact me but she argued and said impossible, I've sent a complaint by email to the email address on their website but received a no reply address not found!! Phone on Tuesday as it was more than 48h they said the system didn't update the phone number yet. Thursday someone rings me from Vodafone to say that the fiber doesn't reach where we are and they will start some work it can take up to 6 months. They said to wait for the technician who will come around on the 11th to check and if not working we can give him the rooter back. What a joke and waste of time

Absolutely appalling business customer support. Currently into third hour holding on phone concurrently with the ghastly Tobi “chat” on the computer trying to upgrade broadband. At the moment arguing about postcode on the chat which they said did not match their records even though I have had the account for at least six or seven years at the same address and I was looking at the bill. This led to extended so called security which led to all sorts of info having to be provided which certainly does not protect me. The upgrade was achieved after TWO HOURS 45MINS and the phone remained unanswered in all that time. And this is for an upgrade. God knows what it’s like if you have a problem. If I could give it no stars I would.

Literally can't even top up my number without getting error messages, garbage UI, garbage company.