Total 100% ripoff. Couldn't get any signal anywhere, no customer service other than an broken ai agent that keeps asking for screenshots . Never going back to Europe again. Wrecked my vacation. Scam scam scam

I have a business line and been without internet for a week already, I've called several times only to be told the line is down, and no idea when it will be fixed. How are you supposed to run a business like this! They are quick to take your money but don't seem to care about resolving the issue at all. Now I must buy and use personal date on my phone just so I can work. Terrible service and its really difficult to get through and talk to anyone, the staff are also rude and unhelpful!

Very good, I love it

Dense in Via capello 7 a verona mi ha risolto tutto con professionalità e gentilezza

I can’t remember ever being treated so badly by a customer support service. I don’t live in Italy and use their WiFi service. I wanted a confirmation of the bank account details. I was told they only communicate via text messages to Vodafone cell phones and when I asked for an email (after all the payment demand is sent by email) a very rude customer care employee just sent hung up!!

Vodafone was maybe the best operator in Italy. Until Fastweb/Swisscom bought it.
As the Swiss operator purchased Vodafone everything is a nightmare. No longer customer care, no way to reach the web page with the user account. Switzerland is becoming fast the most terrifying Country in Europe....

This is the second time this year my Wi-Fi stops working . First time they came and changed modem, after 8 days. Second time happening after only 3 months, this time we entered in a loop they say technician will contact us for an appointment, i gave them the number of a person in Italy , since I am working abroad, but apparently they do not contact him, instead, they closed the ticket, saying nobody answered.I suspect they keep calling my number which is useless since I am currently in Asia. i re-opened on my Vodafone, on 190, give again the correct number still no contact, ticket closed by Vodafone multiple times. 15 days without wifi, so far. This is the lowest possibile service level i have ever experienced.

My internet is not working for 4 days, impossible to get through an agent, TOBI is absolutely useless.

One of the worst companies ever existed.
I am without Internet since one week and they keep disconnecting my line every time I call them.
I promise I will take you to the court.

Vodafone shop Gallarate, either not familiar with the product that was offered or simply just not interested to make amends, they had me subscribe to Fastweb energy service which created about a 50Eur loss for me. Initially they responded via email telling me not to worry that the situation would be resolved, but then never got back to me, having me return to their shop at least 3times in the last 3months, but still with no resolution. I returned one last time this week re-advising them I was not happy with their service, that even Fastweb Energy call center suggested the best choice for me was to change provider (which I just did) and that I had no choice but to write their shop a poor review as I felt really let down that after such a long time they still hadn't figured out how to better assist me, all considering it was their initial mistake through providing me with wrong information and selling me a product which did not match contract expectations.

"This site can't be reached"
5 volte a settimana.
learn your business, Vodafone!

0 points for customer service, liars and lazy ,can't send new modem for 3 monts, writing messages like scamers, and finally got message, that my issue was solved, because I didn't pick up the phone call, couldn't not wait until my contract ends

Heera was really helpful setting me up a additional line for my son and I highly recommend round for and see gim in the Bedford store

Never ever do business with these people! They've been scamming me for money for half a year and they don't plan on stopping!!

In February 2025 I signed a contract for home wifi, and explicitly stated that I'm an Erasmus student, I'll only be in Padua for one semester and I need to be able to transfer the contract to someone else once I move back. I was told that this is doable and I have nothing to worry about. Once I moved out, I transferred the contract to the next person moving into my house, but kept on getting bills from Vodafone. Upon contacting this specific shop I was told that I'm no longer in their system, and they don't have any information on me. I tried emails, tried logging into their portal, absolutely nothing worked. Only upon contacting their Instagram account (!) I was informed that apparently since the contract was instilled in my name, I have to pay a fee until Febrary 2027!!

I was never given a copy of the contract, and they refused all of my attempts to retrieve the paper which states I have to pay them for a year and a half for absolutely nothing. These so-called "fees" were never mentioned to me upon registration.

This is just mind-blowingly appaling. I don't use this product, I don't even live in Italy, the contract is on the name of another person who is paying for internet every month, but I have to pay out of my own pocket... for what?

If you're looking for internet in Padova, it'd be better to use a prepaid sim from one of the station vendors than this "company". Stay away!!

I start with 8euro/month, but they tricked me and They gradually increased my bill to 24euro/month
Vodafone is the trickiest and unreliable company i ever seen

New employee changed the settings of our Wifi modem. Afterwards a lot of problems to get Internet. She made mistakes but denied it. Arrogant and discriminating. Not capable of running this store in Gorizia. Poor advertisement for Vodafone!

The Vodafone shop in Ventimiglia was so helpful when I visited as an English person today. They sorted my issues with a new SIM card. It’s so nice to receive such excellent customer service.

Martedì sera mi accorgo che il Wi-Fi di casa non funziona. Tramite l’app della Vodafone Station apro la chat con Tobi (chat virtuale dell'App), inserisco il mio numero e vengo avvisata che sarei stata ricontattata dal numero 349 000 1900. Dopo pochi minuti ricevo effettivamente la chiamata e parlo con un’operatrice (call center in Albania). Dopo circa 10 minuti mi viene detto che il problema non è né del modem né della Vodafone Station, ma di una centralina su cui stavano lavorando, e che entro le 15 del giorno successivo il servizio sarebbe stato ripristinato.
Il giorno dopo, alle 17:00, sono ancora senza internet. Rifaccio la stessa identica procedura e vengo richiamata dallo stesso numero (call center in Albania). Questa volta un’altra operatrice mi dice, in modo confuso, che il problema sarebbe invece della mia Vodafone Station e che mi avrebbe contattato un tecnico.
Alla mia richiesta di spiegazioni sul perché il giorno prima mi fosse stata data una versione completamente diversa, l’operatrice nega che io abbia mai parlato con qualcuno la sera precedente, insistendo sul fatto che “non è vero” e arrivando persino a sostenere che Vodafone non chiama i clienti e che sarei stata io a chiamare loro. Ho dovuto spiegare io, cliente, a un’addetta Vodafone come funziona il loro stesso sistema di assistenza automatica.
Il tono è stato arrogante, maleducato e offensivo, come se stessi mentendo, nonostante fossi palesemente esasperata da ore senza un servizio che sto regolarmente pagando. Dopo circa 10 minuti di questa situazione assurda, l’operatrice mi ha chiuso il telefono in faccia.
Ad oggi pago un servizio che non funziona, non so se qualcuno mi contatterà mai e ho ricevuto informazioni contraddittorie e un trattamento inaccettabile.
Un comportamento del genere verso un cliente è semplicemente vergognoso.
Cambierò operatore il prima possibile.
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On Tuesday evening I noticed that my home Wi-Fi was not working. Through the Vodafone Station app I opened a chat with Tobi, entered my phone number and was informed that I would be called back by +39 349 000 1900. A few minutes later I did receive the call and spoke with an operator (call center based in Albania). After about 10 minutes, I was told that the issue was not related to my modem or Vodafone Station, but to a local network cabinet undergoing maintenance, and that everything would be restored by 3:00 PM the following day.
The next day, at 5:00 PM, I was still without internet. I repeated the exact same procedure and was called again by the same number (call center based in Albania). This time, another operator vaguely claimed that the problem was actually with my Vodafone Station and that a technician would need to contact me.
When I asked why I had been given a completely different explanation the day before, the operator denied that I had ever spoken to anyone the previous evening, repeatedly insisting that it was “not true”. She even claimed that Vodafone does not call customers and that I must have called them. I then had to explain to a Vodafone employee how their own automated support system works.
Throughout the call, the operator was arrogant, rude and dismissive, treating me as if I were lying, despite the fact that I was clearly upset after being without a service I am paying for. After about 10 minutes of this unacceptable interaction, she hung up on me.
At this point, I am paying for a service that does not work, I have no idea if anyone will ever contact me, and I have received contradictory information along with completely unacceptable treatment.
This is no way to treat customers.
I will be changing provider as soon as possible.

I've been using them for two years, and they're only good at charging. The internet is always dropping, or your speed suddenly decreases. It's very difficult to work or do anything with this company Their customer service hangs up on you and only offers a temporary and unhelpful solution.

Vergognoso mi finiscono i giga e per navigare devo aspettare il rinnovo cambiorò gestore e una vergogna