Vodafone NL Reviews 

I ordered an iPhone in September. The delivery person lost it. I was told I will be compensated. If I only knew… first an employee told me I will receive my money back. Then another employee told after 1,5 months that they will deduct the money from my invoices. What a joke. It only gets better. They charge me the FULL amount for November and December. I send a screenshot of the bill and they still have the nerve to say they didn’t front load the payment. To make things worse the employee shuts the phone on my face leaving me dumbfounded. And not only that! There is not even a proper channel to voice my complaints and get my bill changed! Vodafone used to be a decent company…

I bought an iphone for my company from vodafone in June 2024. the system is unavailable to create the invoice. I asked manually and any of the vodafone's departments cannot create a simple invoice. it has been 37 days since I open the case. it is really annoying to reach to support team each time for the same topic.
I really dont recommend.

Horrible customer service, they flat out breaking the contract they wrote.

DON'T use it if you like convenience, literally use any other provider out there and you would be better off.

I'm never ever going to even think about using Vodafone. In fact I will go on the other side of the road if I'll see a store.

I cannot use the cellular line on my Apple Watch, even though the problem is surprisingly simple to fix. All that’s needed is the ability to select the customer number or account/profile you want to activate the cellular line for on your watch. In my case, I have two profiles (inactive: 512542032, active: 512652676), and I simply need to use the active profile to get the cellular line to work. That’s it.

However, when I called the call center, the call was disconnected after a while—accidentally if you believe. I also had a chat with an agent, who suggested I visit a Vodafone shop. Instead, I requested a case number (14804240) and am now waiting without much hope, while actively looking for alternatives to get rid of Vodafone.

Anyway, because this option is missing, customer support is unable to resolve or properly escalate the issue to their incompetent product and development teams—an issue that shouldn’t exist in the first place.

I even tried accessing community forums to report it, but I couldn’t open the URL. Ironically, one person at Vodafone has figured out how to solve this exact issue—check the forums! It might be your only chance if you experience the same issue.

Worse network service and Expensive..
When ever you going to buy new phone. they try to sell Vodafone network.. NEVR DO THAT !!

It’s a mobile phone company they do the same as everyone else calls, messages data packages are reasonably priced like everyone else in this field.

WHERE THEY ARE USELESS is customer service. Call them and they will gladly pass you from department to department get them on chat and they will reply back anywhere between 1hour and 24 hours. Then it will be either a bot or a completely different person. I messaged them the conversation was 6 messages took 2 days each reply from them felt like a different person asking the same questions, asking me why I had sent info to them they had previously requested. Finally after 2 days of useless chat with various customer service reps in the same chat differing in enthusiasm… then finally getting someone so useless and unhelpful that they are telling me I need to go to a shop to fix a problem that occurred when they transferred my sim to an eSIM. 2 weeks no incoming calls and having to waste my time going to a shop to fix it easier for me to cancel the contract and give one of the other providers a try..

I recently ordered a subscription with a smartphone. When filling out the application, I clearly stated that I am a Polish citizen and use a Polish ID. When the DynaLogic courier arrived, he told me that he could only accept a Dutch ID or passport. There was no such information anywhere in the application. I spoke to support twice and received two different pieces of information. In the first case, I learned that these were the rules. In the second conversation, I learned that it was the logistics partner's fault because if they could not accept a Polish ID, the order was not sent from Vodafone.

PAID 93 EUROS AND I DIDNT EVEN HAVE THE SIM IN MY PHONE

NEVER USE VODAFONE!!!

İn summary, they are liar and swindler!

Me and my wife applied for a switch to Vodafone and Ziggo last month from different other providers. Our sims were supposed to be activated this week but experienced a problem and called the help desk. The said my wife's cannot be activated because of a mistake of the Vodafone employer and I was supposed to be able to use my sim card. They promised us to apply discounts on new phone purchase for both of us as excuse. In the meantime I was waiting some important calls which have monetary value for me. Today it turned out that the sim number that I put on my phone belongs to my wife and she was not able to use her phone even for last days because they told us that only mine was working. Due to this mistake I lost hundreds of euros because I could not get some expected calls. İt took me and people from the store half a day to figure it out and they could not come up with a solution even. They also denied the previously promised "excuse" discount. Now I do not have a working Sim card, they do not have a solution. I requested to cancel all the membership but they still can deny because I made a 2 year membership (which I cannot use) with them unfortunatelly. I hope they cancel everything we have with them otherwise this is a complete trap which steal your time, money, and opportunities. Prefer other companies 10 times above Vodafone and Ziggo and don't do any mistake.

No service for almost two weeks since Vodafone decided to block my sim for no reason and without informing me.

Now I have to wait for the back office to fix the issue with no indication of how long it might take...

Update: After about 4 weeks this issue was resolved. I received neither an apology nor any form of discount despite the fact that I was unable to use my sim for an entire month.

Very bad service and did not give any solution.
I pre ordered iphone 16 pro max in first 24 hours but it was not delivered till 5th October so i called and wanted to know the delivery status but they said it is in process.
Later 12th October i called again so then they told me that my delivery got stuck and they can not fulfill it and Vodafone employee told me to go to vodafone store and they can help me. I went to shop so they said they can’t help me and later Vodafone cancelled my order and told me to re-order the phone.
I asked the store employee if they can give my order a litlle bit boost or something so i can get the smartphone a little but early but they didn’t help me.I was already One month behind now after re ordering the phone it is going to take 4-6 weeks again. Really terrible

ABSOLUTELY CRAP SERVICE!!! I was told my plan would cost 12 euros a month and was charged 56 euros. STAY AWAY!!!!!!

Vodafone Netherlands , only a few words to describe you company and some employees , useless, lies, bad service ..

I am very disappointed with Vodafone. 

I have spent trying to fix this mistake (from Vodafone) more than 12h in total (with calls, and chats)!

First, my phone stopped working so I ordered a new phone and a new subscription with Vodafone. Two days later, the phone was being delivered to my house. I gave my partner's ID number and information, and he was working from home that day to receive the package. When the package arrived, they said they could not give the phone to him, since his ID was not dutch, despite him being from EU. This is ridiculous and discriminative, since everyone in EU is no obliged to have a passport. Despite that, since he had a passport with him, he showed it to the delivery person, who still refused to give him the phone and SIM card. 

After that, I called and complained. Also, I asked for a new delivery, this time with the passport number. Vodafone employees told me this was not possible and that I had to wait two weeks for the other order to be canceled, even though none of the mistakes made were my fault. Also, I said I would be willing to go to a store and get a phone in person and the employee told me this was not possible. 

Afterward, I finally was able to (after 7/8 calls) make a new delivery (3-4 days after the first one).

For this second delivery, I didn't get any confirmation email, so I send chats and called the costumer service around 4 times for the next two days, and the employees were always saying that I had to wait and that everything was good with the order, I just had to wait. All this time, without a phone, All the calls I was able to make were with my partners' phone when he arrived home after work. 

Finally, 5 days later, I got an email saying my order (the second one) was canceled, without providing any explanation of why this was the case.

Until today (more than 2 weeks after the first order), I have not received any phone, nor any apologies, nor any type of help. 

I am extremely disappointed with Vodafone's services. 

Had a rage for unskippable ads on this site towards your company, I'll admit it wasn't my best response. I still hate Vodafone because of it, but it's my home country's side of it that forces their lameness down our throats. Your response was that yours don't do this long ones and isn't unskippable. So as an apology, I will give to your site 5 stars. I know how it's like to work as customer support for a low rated company, as so do I do myself. :)

Even 1 they don't deserve it, they change me my number without asking me, they didn't was able to made corect the portability. I regret that I have to be with them for 2 years.

Absolutely the worse company I've dealt with for a very long time. I've been calling nearly daily for past two weeks and not one member of staff knows what the other is doing. I was given incorrect information on a sim subscription 3 times and this was after I called them to question if the information they provided was correct after I read my contract. 3 times I was assured. It was only after I tested the service they checked why I was being charged for something they insisted was included in my bundle they they acknowledged they had given the incorrect information. Since then I have been trying to get them to correct it. I had signed up to two subscriptions one to change a current subscription and one to take over a number in October. They promised to sort the first one within today which was my cancellation deadline. The other in October we agreed to cancel and reorder. They only went and cancelled the incorrect order......I think I have spoken to about 15 people and practically each one said the previous one had not registered actions or requests correctly.... The amount of incompetence is really unbelievable!

expensive, poor customer service

I used to have a Vodafone business SIM card between 2017 and 2019, and I was quite happy with their service. This positive experience led me to switch from Odido to Vodafone again in the summer of 2024. I signed up for a RED unlimited contract for 2 years, even though it was €7.5 more expensive per month than my existing Odido unlimited contract.

However, after receiving the SIM card, I noticed that my 5G internet connection was not only unstable but also veryyyyyyyy slow in loading images and pictures. From the beginning of the week, I have been trying to reach customer service to ensure all the settings were correct, but I have received no proper assistance. Twice, I was told they couldn't speak English and that a colleague would call me back the same day, but no one ever did.

This experience has been a total disaster. The lack of reliable 5G service and poor customer support is frustrating. My partner was also considering switching, but after seeing my experience, she has decided against it. I am now looking into cancelling my contract, as it has only been 10 days since activation. The quality of service and customer support is simply unacceptable. I am extremely disappointed and cannot recommend Vodafone at all.

I thought I was signing up to a premium provider but as far as the customer experience goes and mistakes made, it’s the worst experience I’ve had with a mobile provider in the Netherlands. The switch over date was missed, so radio silence until I followed up, then a few more days past and nothing, no ESIM. Meanwhile old provider charging me per MB outside a bundel. Terribly disappointing. I wish we could cancel the contract.
Update: called on 3 separate occasions to sort out the problem. They didn’t understand that I never received my ESIM voucher, meanwhile SIMYO disconnected my previous sim only. You cannot install an ESIMs without a working SIM card. Need to go the store with 4 phones to get the ESIMS installed. Customer service friendly but useless in solving my problem.