Bought an unlimited E-SIM that I put in a router so I could have internet in the Netherlands. It isn’t working 75% of the time. When I went back to the store, they said ‘oh yes that’s very normal her... See more
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I couldn't find a way to contact the Vodafone Customer service and ended up paying a surprisingly 22Eur fees because my phone was disconnected. I couldn't register in the website or create a profile... See more
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They charge me hidden fees every month for calling within Europe. They say they are paid numbers, but according to google searches I do they are all toll-free numbers. When I called to ask about it,... See more
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I have ordered on October 2025 iPhone 17. There was 3 unsucessfull delivery attempts. All failed due courier faults. Soon after last attempt (January 2026) Vodafone started charging me for a/m phone... See more
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Company details
About Vodafone NL
Written by the company
Met Vodafone kies je bewust. Voor een excellent netwerk, premium service en een abonnement dat op jouw leven is
afgestemd. Vandaag, morgen en in de toekomst.
Bezoek 1 van de ruim 100 winkels
24/7 hulp via Chat, Facebook en X
Of bel 0800 - 0094
- Excellent netwerk. Met 5G
- Altijd een passend abonnement
- 24/7 premium service
Bezoek 1 van de ruim 100 winkels
24/7 hulp via Chat, Facebook en X
Of bel 0800 - 0094
Contact info
Netherlands
- 06 54 50 01 00
- www.vodafone.nl
1.3
Bad
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Awful service and coverage. Scammers
Awful service and coverage and scammers.
March 23, 2023
Unprompted review
Reply from Vodafone NL
Hi Amine, I am sorry for your experience with our services. If there is still something we can assist you on, please let us know.
When I bought vodafone prepaid CIM card…
When I bought vodafone prepaid CIM card from Amesterdam, they told me it will work through out europe and I paid €60 for 20GB. That was a pure lie, it doesn't even work properly in Amesterdam let alone through out Europe. Don't buy their prepaid CIM card it is a waste of money.
February 20, 2023
Unprompted review
Reply from Vodafone NL
Hey Teddy, that's a strange thing. Will you get back in the Netherlands? Please contact us to support you on this matter. You can use Facebook Messenger, Twitter DM or look at www.vodafone.nl/contact for all our options.
Consider other providers in case you face problems.
I would not recommend to subscribe anything with this company. if you have any problem with your subscription they will not help you even if it is their own fault. I am charged with a phone that I do not have and a subscription of 2 years that I rejected. I am waiting for one month now for this to be solved. Please choose another provider for your peace of mind and pocket.
February 9, 2023
Unprompted review
Reply from Vodafone NL
Hello Maria, Thank you for your review. I am a bit shocked by your story. You indicate that you do not have the device of your subscription in your possession. That's special!
We would like to get in touch with you about this to investigate this situation with you. You are always welcome in one of our stores so that we can help you with this. View all our locations and opening hours on: https://www.vodafone.nl/support/contact/vind-een-winkel
Thieves!
They are thieves!! They charge extra fees, they lie and give fewer minutes/GB in subscriptions than presented in the official offer, they deceive people, how is this possible in the NL these days??
February 26, 2023
Unprompted review
Reply from Vodafone NL
Thank you for your review. You will always receive the same number of MBs each month as what is in your bundle.
Since you talk about sharing MBs, I'm guessing you use our Red Together subscription with multiple people. Then the Mb`s are divided by the number of users in your group. If you are not familiar with this form of subscription, feel free to check out: https://www.vodafone.nl/abonnement/sim-only/together . This subscription form is explained here.
Awful
Awful! Taking money from me all over the place, extra charges for things I haven’t used, calls from abroad I haven’t even made. Won’t speak to me in English even though they can and when I talk in Dutch they say they don’t understand. Avoid at all costs
February 20, 2023
Unprompted review
Reply from Vodafone NL
Hey Andrea, that's a bad situation and I am sorry to hear this support has been so difficult to get in English. You can try this on Twitter DM (@vodafoneNL) Facebook Messenger or the My Vodafone app, please add a copy of your review + mention Trustpilot. We will look into this.
Vodafone 100 euro data limit is not acceptable and too high
The mobile internet limit is very high till they stop internet. It is 100 euro that I have to pay extra for my kid. I consider this as not honest business model and extremely frustrating for customers. There are a lot of minors that might not look to their warning messages for high cost. My experience with Simpel is extremely good in this regards. You pay 0.5 euro to put 100% hard limit and full guarantee to have no cost surprises. Vodafone mobile could also do that, but they are not, may be they want to keep it as open source of profit!!!They should know that they end up with many frustrated customers that never come back to them anymore. In my case, their answer was you have to pay as your kids had used MBs, so sorry!!!
February 10, 2023
Unprompted review
Reply from Vodafone NL
Hi Alireza, what a terrible sight you were faced with the € 100,- extra costs. How strange that you were not informed by my collegues about the option to put in a BloX Beperkt Internet
When I was a younster my parents were faced with a situation like this and I had to pay this whole lot myself. A harsh situation, but I learned my lesson.
Solution: please let us know this on DM via Twitter @vodafoneNL with a copy of this review. We will help you out on 50% of this amount, due to not informing you about the options we do have.
Edit 17-2: I heard from my collegues that you have contacted us and this has been solved. I hope everything is settled now.
Not listing for the logi
I had over 2 hours call trying to arrange a payment to unblock my SIM Card...
But NO ONE from the "customer Service" is even listing.
and then i wanted to cancel my contract they said i can not
So i have to keep paying for a services am not receiving !
The worse company i have ever had to deal with !
February 8, 2023
Unprompted review
Reply from Vodafone NL
Hi Mohamed Deep, a terrible thing when no one is listening and in the end nothing is arranged. Please contact us on the My Vodafone app or Facebook Messenger for the support you need. You can request an arrangement in the My Vodafone app/web. Check this on https://www.vodafone.nl/support/abonnement-en-rekening/hulp-bij-je-rekening at the tab: What if you cannot pay (Als je niet kunt betalen)
Use a different provider
Has lied to me for the past week. I’m paying for wifi that doesn’t work and they continue to make excuses and pass me in to the next person that will lie to me and pretend to fix the broadband. Chat bot wastes your time but so do the representatives. Worst cell and broadband provider of the four I have used in my lifetime
February 2, 2023
Unprompted review
Reply from Vodafone NL
Hi Thomas, thank you for your review. We are sorry that you are experiencing problems with your Vodafone device when you want to connect to your wifi. Do you only notice this with this device or also with other devices?
If you only experience this problem with this device, check whether you also run into this problem when you put your SIMcard in another device.
If you still experience problems, please contact your internet provider. Sometimes a wifi signal needs to be optimized for your personal situation. Your internet provider will help you with this.
I assume that your mobile subscription with Vodafone is otherwise satisfactory.
A complete scam and thief
A complete scam and thief. One invoice of 807 Euro because I mistakenly opened data roaming while in the middle east and used 350 MB of internet. is that fair?
Thats a hell of money to pay for a mistake of 0.35 GB of internet. SHame on you Vodafone.
Is there any other victim who tops 807€?
January 9, 2023
Unprompted review
Reply from Vodafone NL
Hey Divary, by mistake...that's a hard lesson indeed. This is something we that costs us a lot too...For verification and a helping hand to do something as prevention. Please contact us on the My Vodafone app with a copy of this review and mention Trustpilot. We will review the case and help you out. If you need to pay this in several installments, we will fix this for you too.
Really terrible customer service
They charged me €75 for 7 minutes of data in Cuba. I explained to them, the internet didn’t even work during that time, was during an international flight transfer, and they wrote an SMS in Dutch when they know that I’m English. The response I got was “why should we do anything about that, not our problem” ridiculous!! The whole bill is only 40 euro, they add on 75 euro for nothing. Been a customer for years, will do my absolute best to cancel as soon as my contract ends, also for my Ziggo account. Poor company
January 24, 2023
Unprompted review
Reply from Vodafone NL
Thank you for your review, Daniel.
Because we are a Dutch provider, our service text messages are also sent in Dutch. These text messages are standard text messages that are triggered in case of high or deviating usage. Then it is not first investigated whether a customer is English speaking. That takes too much time and can cost the customer money.
It is possible that certain apps still connect to your data abroad, even though you do not use the internet yourself. This depends entirely on how you have set up and installed your own device. Make sure you have not allowed any app to connect via data, but only via WiFi. This can prevent such extra costs abroad.
Trap for international customers
However I never contracted any roaming package, when I was abroad I got charged abusive 5 euros a day for services that I did not contract or use. Vodafone deliberately enrolled me on `alles-in-1` and started charging me whenever I turned on the SIM card, even if no calls, SMS, or data was used.
Customer support was rude and did not try to solve my problem, but only claimed I enrolled in that package which I never did. The conversation tone for times also sounded prejudice as they treated me differently for being an international customer.
January 14, 2023
Unprompted review
Reply from Vodafone NL
Hi Roberto, thank you for your review. We are very sorry to read that this miscommunication has occurred with you.
When you are abroad you have to deal with roaming. Depending on your subscription and whether you are within or outside the EU, additional costs may be charged. To avoid extra roaming costs, we have various extra bundles available.
When you are not using your device, it`s still possible that apps use the mobile data abroad. This depends entirely on how the apps are installed on your device. Make sure that all apps on your device are only allowed to update or connect over Wifi. Otherwise you can unknowingly use the mobile data abroad, without being busy on your mobile yourself.
I understand from your story that there is still some ambiguity with you. You can always contact our helpdesk again via 1 of our contact options at: https://vodafone.nl/contact or start a topic at: https://community.vodafone.nl/
We are happy to clear up any confusion for you.
I have cancelled my contract within 14…
I have cancelled my contract within 14 days but Vodafone does not process the cancellation and keeps sending invoices. Customer Service is not helpful at all.
January 15, 2023
Unprompted review
Reply from Vodafone NL
Thank you for your review. We are sorry that you had this experience with canceling your subscription.
Sometimes it can happen that we can`t immediately administratively process a cancellation. For example, invoices that are already ready for billing. They will be corrected after the cancellation.
If you have already received confirmation that the package has been canceled, the rest will be arranged automatically. Just have patience.
If you haven`t yet received confirmation of this cancellation, please contact our helpdesk via: 0800 - 0094.
Expensive thieves balance
January 16, 2023
Unprompted review
Reply from Vodafone NL
Hi Pedro, what is going on that you place this 1 star review? A little more explanation works best. Please contact us on the My Vodafone app for support.
Minimal effort and
Really rude customer service representatives, with really inconsistent answers on any topic. They have very limited access to do anything when it comes to business accounts.
Very long waiting times.
December 8, 2022
Unprompted review
Reply from Vodafone NL
Thank you for your review. We are very sorry to read that you had this negative experience with our helpdesk. Have you possibly been in contact with our private helpdesk for your business questions?
Our business helpdesk and our private helpdesk are two different departments. All contact information of our business department can be found here: https://www.vodafone.nl/business/contact
Next level bad experience with vodafone…
Next level bad experience with vodafone delivery partner @Dynalogic and vodafone customer support - vodafone even dont care about the delivery but someone have to teach them the basis that I am their customer not @Dynalogic. So you, vodafone, have to take care of their customer till the product deliver and after service. I will be thankful if someone can please offer free training course for vodafone customer support.
December 5, 2022
Unprompted review
Reply from Vodafone NL
That's correct and with complaints about this 3rd party service we are still responsible. Sorry for this experience, if there is anything we can do: please contact us by the My Vodafone app and mention Trustilot along with a copy of this review.
So pissed off by the customer service…
So pissed off by the customer service experience that eventually fell ill. The just laugh at you and make a mockery out of the problems arose from their client service.
October 25, 2022
Unprompted review
Reply from Vodafone NL
Thank you for your review.
I am very sorry that you have had this experience with our helpdesk. You should never have the impression that you are being laughed at.
I understand from your message that your question has not yet been answered satisfactorily. Do not stay with this and in that case contact our (online) helpdesk.
Worst service ever
Worst service ever. Very unhelpful and a lack of pro-activity.
They just don't care about the customers .
September 14, 2022
Unprompted review
Reply from Vodafone NL
Sorry for the bad experience, Jerry! We love our customers and we are here to help you. Please contact the customerservice is you have any problems.
very bad service
very bad service, their rep. Desiree whom I had a chat with right now, doesn't try to help.
I was changed with a day of world wide plan XL (100MB) for using 88K, the roaming was off this day, it is very much possible that the company in the US charged for a delta from the previous day.
I asked for a manager to review this but she wouldn't.
There should be some sensitivity to your customer when charging and also when he is unhappy and asking for a manager attention.
August 20, 2022
Unprompted review
Vodafone is doing a really good job!
I know there are a lot of bad reviews here, but I would like to say that Vodafone is doing a really god job in making their customer service better. I had various interactions with their customer service both through the chat and over the phone and they have surpassed my expectations with their level of efficiency and commitment to the client. Well done Vodafone NL!
August 16, 2022
Unprompted review
What should I do to have a delivery for a ready package?
I purchased a phone + number transfer. I had to wait 2-3 weeks. I received email+message that says my delivery is ready and I can make appointment. I did. Then I received another message on the delivery day which says something is wrong and I would receive further message+mail later. Silence next 2 weeks. I asked 2 times in chat. They said it is a problem with the delivery service and they would contact me. Ta ta number transfer time arrived and no sim card delivery!!!
I called they said something wrong with the delivery service. They (delivery service) would contact me. I don't care THEY!!! I don't care what kind of problem you have!!! I made a contract with Vodafone and I called Vodafone. Who cares about any problem with a third party. Don't you have any control over your suppliers!!!
Number transfer is postponed and I was told that I will be contacted the day after. Still no sound after 2 days.
What kind of stupid process do you have? Transfer time comes but no sim card delivered!!
Looks like I made a mistake trusting Vodafone and It stole my time. I am going to cancel all and find another solution which does not include Vodafone again!!!
July 26, 2022
Unprompted review
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