Vodafone NL Reviews 

Awful application, poor connection. Now I can't even login to the site with two-factor authentication that stopped working.
Not recommended

Rude customer service. Made promises about a delivery (I called them to arrange a specific time), then it was suddenly changed the night before. No help from customer service at all to solve the issue, just leaving the chat after sending me a link to the track and trace (which does not help me at all)

Ooff, be super carefull with Vodafone!!!!!!

Unlike t-mobile they dont automatically provide an internetstop after reaching your maximum data. They are super sneaky and charge you max price for extra gb's you use without any notification. Suddenly got a bill of 70 euro's extra and the rude person on the telephone off course couldn't care less. Pfiew, happy i am back with 'tmobile again

Do not ever go for Vodafone unless you want to be ripped off. The only friendly people they hire work in their shops but they can only sell and do very limited service. The rest can only be done by calling them. Website and app are useless if you need to switch or stop your subscription. They push you as hard as you can to extend the subscription by calling you non stop for days and then talking extremely fast in Dutch (I speak the language well but they are very hard to understand, very h professional people).
Now I left the Netherlands but there is no way to cancel the subscription that I am not using - and I have to pay for another year! Ripping you off for the device you are not getting!

Disgustingly high price

I bought a vodaphone Sim for 20 euro last week.
I continue to top up 20 euro after 3 days because they constantly say that there is no money in my account anymore.
Even though constantly have to pay for top-up. My phone never has enough money to call anyone or to use 4G when Im on the road.
Decided to change the service provider to Lebara for good. Thank god. Lebara's price is so good, 1/10 of the price and better app experience. Im not a paid reviewer for Lebara, just want people to avoid Vodaphone. Dont make my mistake.

What a terrible company with such a big name. I am still receiving monthly invoices along with payment arrears demands for my subscription I cancelled in December. I have contacted Vodafone several times to resolve the issue and was told 3 times the matter has been adressed although it never has. I would urge anyone who is looking for a service provider not to go with Vodafone, they are pathetic. Look at the reviews online and you can see for yourself how unhappy so many customers are.

Really bad company, charges way too much for products and packages. By the time you finish to pay it all, you could have bought at LEAST 3 other of the same products!

Never going to sign for it again in my life.

Vodafone had the nerve to send bills for services I never ever contracted, misusing the fact that I lost every thing, including my archives, in the vulcano outburst.
Hence I could not provide prove of the equipment of a fiber connection being returned to the store. They insisted on getting (copy of) the receipt. They could have verified that due to lack of coverage it was impossible to move the fiber to my new address, one year before the outburst. They did not. Without a tangible prove I just had to pay and I was in the wrong. Also they lied about having sent letters to my old address with review of payments due. They never sent what ever paper work to the old address as the old address had been demolished two months after I left. They never could provide copies of those reminders. It is a shame to take advantage in this way.

Overall the customer service is a bit slow, but the available products are good.

As mentioned in other reviews, cancellation is almost impossible. We called to get it cancelled, got a confirmation email, but they just continued to charge the regular bills. Spent multiple hours on the chat, constantly being referred to other teams and in the end referred to call their customer services number. This is not the first time I spend hours trying to resolve something with Vodafone.

Business team cannot give any consistent answers to the same request, one says sure no problem the other says no we can't. They also have no understanding of business requirements and their service is far from business minded, nobody takes ownership of problems, we will move our business to KPN.

I had a subscription with them for a year. Slow internet, and super expensive compared to other providers.

When I tried to cancel the subscription at the end of the year, the customer service leaves me on hold for at least half an hour then ask me to visit the shop. When I go to the shop, they say they can’t do it, I have to call the customer service. This went on for days. And when customer service finally accepted to cancel my subscription, I didn’t receive any confirmation email. So they try to charge you as long as you can tolerate.

The worst provider ever. Having no SIM card is better than having them.

My wife took a postpaid package, with a new phone option, to be delivered in 3 weeks. It took almost 3 months! During the delivery of the phone, it was noticed that her date of birth in the contract was wrong - Vodafone's mistake. Delivery and contract canceled. It would require another contract and another regular waiting time - who knows how much time would it take? Absurd!!! Who pays for our lost time???

network is not working at my working location, Vodafone drank my blood for the last seven months,
For stop contract shameless company asked money for 17 months to shut down the network
Every month I’m paying for Nothing

staff is so shameless Never help you

Worthless Network With the jackpot prize

Prepaid simkaartjes, beide met bel tegoed. Heb laatste tijd niet gebruikt , geen melding opwaardering ontvangen. Kreeg vandaag email van vodafone dat ik heb opgezegd? Ik heb niets opgezegd.
Ben gaan bellen…meer dan 45 minuten, niet erg intelligent persoon aan de telefoon, het gesprek had ook in 15 minuten gekund. Uiteindelijk, nee in de voorwaarden staan je moet elke 6 maanden opwaarderen en anders ben je tegoed kwijt. Daar ik niet de sim in mijn gsm had is de sms niet aangekomen, wel van de 2 kaartjes is er van 1 sim de laatste email aangekomen dat het opgezegd zou zijn.
Lang verhaal kort, vodafone medewerker: nee in de voorwaarden staat het zo dus geld kwijt, zover ik me herinner een goede 100 euro op 2 sim kaartjes ingenomen door Vodafone, er bestaat geen mogelijkheid tot teruggave, geen mogelijkheid klacht in te dienen. Medewerker gaf aan dat ik geen klacht kan indienen maar hij voor mij moet doen en ik terug kan zien in de mijn Vodafone, krijg ik email dat hij het niet kan doen maar ik zelf moet doen via een link.
Ben geheel niet mee eens deze manier van aanpak, wat mij betreft vodafone steelt je beltegoed
Waarom niet je sim kaart tegoed belasten? Nee de volle 50 euro innemen per simkaartje

Prepaid SIM cards, both with call credit. Haven't used them lately, haven't received any notification to top up. Today I received an email from vodafone that I have cancelled? I have not cancelled anything.
Started calling...more than 45 minutes, not very intelligent person on the phone, the call could also have been made in 15 minutes. Finally, no in the conditions it says you have to top up every 6 months and otherwise you lose credit. Because I didn't have the sim in my mobile phone, the sms didn't arrive, but of the 2 cards, the last email of 1 sim arrived that it would be cancelled.
Long story short, vodafone employee: no in the conditions it says so so money lost, as far as I remember a good 100 euros on 2 sim cards taken by Vodafone, there is no possibility of restitution, no possibility to complain. Employee said I can't file a complaint but he must do it for me and I can see it in my Vodafone, I get an email that he can't do it but I must do it myself via a link.
Totally disagree with this way of approach, as far as I am concerned vodafone is stealing your credit.
Why not charge your card with your deposit? No they take 50 euros from your 2 sims instead a little fee per x months

Unreliable & scammy!
Recently moved to Netherlands and i ve been using a Vodafone prepaid. Then I wanted to keep my prepaid number and transfer it to a subscription contract. I ordered the subscription but I got a different number, not my prepaid one.
I reached out to customer service and they said that they'll cancel my new number & transfer my contract to old number. I asked them MULTIPLE times that i didn't want to deal with cancellation fees and they assured me that there will be no cancellation fee because i was keeping my contract! (And by the law, you can cancel your Vodafone order within 2 weeks without any fee! Mine was only for a week!)
Then what happened? Of course they tried to charge me for the cancellation fee at the end of the month!
They said that they are creating a case and will solve the problem, it's been almost 2 weeks, i'm calling them constantly and they are telling me a different story.
One day they say that my bill is paused for now and I wont pay anything, but I see on my bank account that they are trying to debit the amount. Next day i call them again and they say that bill wasn't paused because they couldn't do that.
So long story short, this is how they choose to treat a new customer. If you are not paying attention to your bills in detail, you'll get scammed whenever they find a spot! If you are reading this, please don't make the same mistake as I did and choose vodafone. Cant wait to complete my 1 year contract and find another service provider.

fast and easy collection of device from store and knew what was needed.

Worst internet connection i ever had ! Every now and then wherever i am i have no connection at all , 72 euro for an abbonement and having internet like in 2009. What a shame

Never enter into this company. Fraud! A month ago I placed an order for which I paid 56 euros, i get a message about cashback .. i wait 10 working days and dont get anything! This is the vodophone company.

I was told the address of my apartment complex was registered with Ziggo so that I would get benefits of double data and a €5 discount when I was making my subscription with the website. None of those promises were delivered and when I asked a customer service worker, she said she couldn't see my address registered. I cancelled my subscription within the 14-day window and choose October 19th as the termination date for the subscription and was told that service would continue as normal until then, but instead, they charged me for data as if I never had a subscription in the first place, making my bill for the month 62 Euros instead of 27.