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Rated 1 out of 5 stars

Scam, scam, scam. Avoid this company like the plague. Bought a $350 rug 2 weeks ago. One vague reply and then nothing heard after multiple email inquiries. No contact Phone number, just emails that go... See more

Rated 1 out of 5 stars

I ordered and paid for two rugs my delivery arrived but I only received one rug I then emailed and explained my situation they said they would forward me another one. My rug arrived today but it is c... See more

Rated 1 out of 5 stars

I'm amazed that you are sending me the opportunity to review your company. I have emailed you repeatedly and left 3 phone messages to let you know that I still have not received my rug and have not... See more

Rated 1 out of 5 stars

I paid for a rug which I haven't received,i have sent you emails and phoned you several times,no reply to my emails and you don't answer your phones,you have took my money its bad business on your par... See more

Company details


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1.1

Bad

TrustScore 1 out of 5

159 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

SUPPLIED GREAT KITCHEN RUG

Purchased a kitchen rug over a year ago and extremely pleased with it. On New Years Eve I spilt fat on it when taking a very hot tin out of the oven. This burnt the rug. Fortunately I was able to get exactly the same rug at Vogue Rugs. The order tracking system did not help in any way so I phoned company and was told exactly where my rug was and when it would be delivered - very wet weather had caused delays. A better tracking and perhaps a delivery company that gives one a delivery time window would be appreciated.

January 12, 2014
Unprompted review
Rated 4 out of 5 stars

Walking on air

The details for the product and the illustration were clear and accurate.
Order placing straight forward and concise.
Delivery was as quited and the product fully meets our expectations

January 10, 2014
Unprompted review
Rated 5 out of 5 stars

Great rug, great service.

We ordered two rugs. We were told that one of the rugs wasn't in stock, but would be in a couple of weeks if we wanted to wait. However, we were also offered the next size up at no extra cost, which we took. Delivery was very fast and the rugs are fantastic quality.

December 29, 2013
Unprompted review
Rated 5 out of 5 stars

Brilliant company to deal with and Peter is fantastic!

I came across Vogue carpets via eBay and decided to contact them direct as my order had been mixed up, the professional approach l received was outstanding, delivery of product was very prompt and the product good too. The friendliness of Peter was outstanding he was so helpful such a nice man. Would have no hesitation in recommending them and would definitely use them again. Thank you a Vogue carpets,

December 19, 2013
Unprompted review
Rated 5 out of 5 stars

Ab Fab!

Shopping with Vogue Rugs couldn't be easier. The ordering was easy to negotiate and the speed of delivery was exceptional. In fact I ordered twice within 2 days I was so happy with the product and the delivery service,
I would have no hesitation to recommend Vogue Rugs to my family and friends.

December 18, 2013
Unprompted review
Rated 4 out of 5 stars

excellent size colour not as photo

Really good to be able to get a decent sized washable rug just a shame that one of the blues seems different to the photo but this often happens when buying online

December 16, 2013
Unprompted review
Rated 5 out of 5 stars

Beautiful rug in vibrant colours at a good price - perfect for the student bedroom!

I bought this rug online as I wanted something which contained pinks and purples for my daughter's room at University. When it arrived I we were defintely not disappointed. The colours were what attracted me to the rug initially as I specifically wanted pinks and purples. I was worried that what I might see on screen might look different in real life but I can honestly say the on screen colours were exactly what we received. Thank you Vogue rugs - I will definitely be shopping for rugs with you in the future.

December 7, 2013
Unprompted review
Rated 5 out of 5 stars

Great customer service

Wrong rug was initially delivered on Friday. However i made a phone call and there was someone on the end of the phone that apologised and sorted it out straight away. He arranged to have the mat collected and new one delivered. All was sorted by the Wednesday.

Great Customer Service.

November 28, 2013
Unprompted review
Rated 5 out of 5 stars

bad colour description

very pleased with the ordering system and speed of delivery and price of goods, however the colour of rug received in no way matched the description on the site ( i do realise that it not that easy to reproduce colours exactly) therefore reluctantly had to return it. The guy I spoke to was very helpful

November 24, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent

This is the second rug I have bought from Vogue Rugs and the qualityof the rugs remanis excellent, soft to on the foot. The sevice was also very good with prompt delivery.

November 21, 2013
Unprompted review

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