Voipfone Reviews 

I've used Voipfone for 7 years now to manage calls to and from a business phone number. Call quality is very good and their pricing reasonable without tying me down to a long contact. Their website is good for managing the services I use but for me, the essence of a good provider (whether in telecoms, software or whatever) is how they respond when there's a problem.

I recently needed to set up a Softphone on my Android mobile to send and receive calls via my office number but I couldn't get it to work. One online chat session later and the phone was set up and is working perfectly. After a slight glitch with incoming calls not ringing I opened another session and again the engineer Chris resolved the problems, called to check that the softphone was working and gave me some useful advice.

What else could you need? Strongly recommended.

We have used voipfone for a few years and they have always been really good for us. They are responsive and the system works really well. Home working is so easy and seamless client keep asking if we are all still in the office when the reception puts them straight through. The handsets work well and when we increased our numbers the new handsets arrived quickly. Sometimes a firm sits on its laurels when it has started out well but that does not seem to be happening here

I was looking for a phone system for my business and home with specific requirements. I wanted a physical desk phone (As I don't get on with Apps or Softphone, a bit of an old man!) which could handle both Personal and Business calls, most importantly, when the phone rang I would know if it was a Business or Personal call!

VOIPfone have a wide selection of phones all are tested to make sure they work on VOIPfone network. So buying a phone I know it would work out of the box. I also wanted a headset as I plan to stay on the phone for a long time.

The platform is easy to use, and I was able to set up a different custom voicemail for each business and personal phone without too much trouble. Plus set up custom business hours to keep my personal number always Open but my to working hours.

The only downside was they have no stock of the headsets, I asked to be notified when the stock was in and was advised they don't offer that service nor could I pre-order. Hence the 4* review.

Overall, I would highly recommend anyone to VOIPfone. I am certainly going to be a customer for a long time.

Avoid at all costs - this company DOES NOT and WILL NOT replace a handset if it becomes faulty after VOIPFONE testing remotely, they push you to buy another phone! Very bad business to deal with!

I relied (and still do) on Voipfone for a couple of my businesses. The number is cheap, it is simple and easy to use, the functionality in-house is great. I completely rely on Voipfone to provide my SIP trunks (unlimited). My only criticism (minor) is it is not easily compatible with 3CX, but hey, life goes on. Calls to mobiles aren't the cheapest going (I'd like a business unlimited package) but likewise, it's not insufferable.

I would just like to thank David at Voipfone. His customer service was second to none and he was as committed as me to get my phone working and baffled as to why it wasn't. We couldn't fix the problem at the time, but I took on his advice to call my ISP. I had a call with them and they actually sent me a new router. Low and behold, I followed David's guidance on the website and it worked straight away. Thank you David at Voipfone!

Fantastic customer support!
Kayleigh is absolutely brilliant. Genuinely nice person who is very knowledgeable.

Update 30/3/19 - Mark A was fantastic. A key part into moving the business home during lockdown and keeping things running.

We switched to Voipfone to save money off our bills, but they have done so much more than that. They certainly do save us money (a four-figure saving per year over BT), but we also get more functionality and far better service than we got from BT.
I can't recommend them enough

This is rather a mixed review. On the positive side I had been with Voipfone for at least 5 years and generally during that time the call quality, availability and support has been excellent and hence they should get a 5 star rating.

Hence why 3 stars?

I recently moved abroad and although I maintained the same router and phone, but different ISP, my phone was unable to maintain registration, even though I have fibre directly to the home. My other two SIP providers had no issue. Support tried very hard to resolve the issue, but without any success. Thus I was forded to migrate away and in my case I selected SIPGATE.

However, Voipfone charged me £24, for migrating my number away, even though I had paid them to migrate the number in originally.
I thought this was unreasonable since I was being forced to migrate away in the first place as they were unable to provide the contracted service as my phone wouldn't register in a reliable manner.

I thought this was inappropriate and hence the 3 star rating.

Yes, a Voipfone month is 30 days and their year is 360 days, and their support staff act as if this is perfectly normal and does not need to be pointed out when discussing a query about why my billing date changed. This was when I paid for 12 months rental of a geographic number in advance, and asked why the "billing date" for the second year was different to the start date. (The invoice just says "12 Months UK Telephone Number"; the new billing date was only mentioned in an email confirmation.) I queried this 3 times, by email, and each email reply just talked about adding 12 months and reiterating the new billing date. By then I was pretty angry, but searched their web site before ranting. This also just advertises "£2 per month" except in the Ts and Cs, which do spell it out in one paragraph (and which I presumably forgot about a long time ago). Now, I have not encountered a 30 day rental month since we were trying to run accounting systems on computers with 64kB RAM. Yes, I agree the loss of 5 or 6 days a year from a £24 charge is not really worth complaining about. But a moving billing date is going to cause me a significant amount of extra effort in my accounts, and the lack of clarity on their web site is surely a matter for the ASA. Not to mention the apparently inaccurate invoices, which some may consider non-compliant with tax regulations, and the extremely unhelpful way my query was dealt with. It's a shame; this would be very easy to rectify, and otherwise the service has been excellent.

I have been with voipfone for about 5 years now, and the service and reliability has been excellent.
Their online portal was a bit old and not easy to use, but now that has been revamped to be more modern.
And any issues I have had, I have been helped quickly over email, phone, and just today using the chat feature with 0 waiting time.

I would highly recommend

After doing a lot of research, I decided to cut the cord on my landline and port my number over to Voipfone.
The process was friendly, speedy and the team helpful and responsive to my questions along the way.
I've now ditched my fixed line ISP and I've kept my long time landline number - I'm currently looking for a downside and finding non!
Call quality is excellent and the tools including mobile app, first rate.
Can't recommend enough.

Great service. Simple to set up and great for those wishing to move away from landline phones taking your own number with you. Excellent support. A breath of fresh air!

We've been using Voipfone for nearly 3 years. Mostly positive experience. Startup costs are relatively low for a small business. Some of the benefits are similar to other voip services but still worth highlighting - able to choose a number with our local code, able to add a freefone number etc. Support is generally very fast to respond and usually quite good at helping with accurate advice and sorting an issues - not 100% but no great complaint here. The service has been very reliable (although we have very low call volumes so could easily miss outages were there any).

Call costs are clear although still seem expensive to mobiles compared to what's available on mobile tariffs these days. I've not comparison shopped voip services for a while however so take this with a pinch.

Not so good - The marketing materials say a soft phone can be used, but any instructions only relate to a very old version of the recommended product. Softphone support seems to be there as a marketing sop rather than meant seriously. If they don't have confidence in softphones, they should just be clear about that up front. In our experience however, Zoiper works fine. We;ve stuck with v3 (.9 now) per Voipfone support materials, but did try v5 briefly because of a feature we thought we needed - it worked, but we didn't use it for long.

Call recording - this can be done, but is not as smooth as we'd like. As we have low call volumes, it wouldn't be cost effective for us to pay for Voipfone's cloud storage for recordings, so we want to download them instead. This has to be done once a month (which is fine), but it's not possible to download all at once even though it's possible to delete all at once. I hope they'll improve in an update to the portal (which is relatively new version so this kind of thing is perhaps understandable).

It would also be great to have an option with call recording to play a message telling callers that calls are being recorded since this is a legal requirement. There's a workaround which is to set up IVR which can play a message) and ask callers to "press 1 to speak to someone". We then set a very short timeout before they are automatically put through. It works but is a bit clunky.

We had an odd problem where we found one day shortly after the new portal was launched that the bulk of our configuration had simply disappeared. There was no voicemail message anymore, no business hours settings etc. We reported this and it was supposedly escalated, but never had a response. Review rating would have been higher had it not been for this. I find it worrying that a software error which deletes configurations is not apparently taken more seriously.

Always great service. The Voipfone support team can't be praised highly enough for their excellent standards of support. Support queries are usually resolved within 2 mins by email. Can't fault them!

Fantastic company in my experience. Been with them many years now.

Its a technical product, and when telephone support is needed it is of a high quality, available almost immediately and included in the price.

Cant praise this company enough.

My business has being using Voipfone for approximately 5 years now and I cannot fault their service. The service adapts to each business needs.

The service is reliable, adaptable and, I feel, good value for money.

The customer service is also excellent and respond quickly.

Highly recommended.

Voipfone is a trustworthy voip service you can trust. I've been using Voipfone for years and except a couple of times where we had some issues with call diverts and auto recharge of the account, it was generally very reliable and efficient. They're prices are also very fair. Overall a great voip service.

Brilliant service. I have a home fibre internet connection not with BT and wanted a phone solution using VOIP so I could cancel my BT phone line. Voipfone was excellent and affordable. The account was so easy to set up, and instant to try and test. I bought a local STD number and a box to use my existing house phones it all arrived the next day and simply worked in every way. Cant rate this highly enough. The service was faster, cheaper and with more functionality than the company my broad band provider recommended.

Having been using Voipfone for over 10 years for both business and domestic use (predominantly for incoming calls) I rate the company, their service and their customer service/technical support as top of the game.
Free calls to other voipfone numbers, being able to dial by account number but my absolute favourite features are their network answer phone which e-mails voicemail and the 166 telemarketer line and black list.
Set up at home to drop all international and non-geographical calls cuts down virtually all junk calls and should one get through the 1471 services allows the number to be added to the black list which is invaluable at work to get rid of the endless telepests.
Always nice to find a customer or business contact also using voipfone though can initially be a little confusing when the phone rings with their account number as caller ID and extension number if set up but it also means you then have a direct line to their phone avoiding automated switchboard etc. :) :)
Invaluable provider if you use VoiceOver I.P. for telephone calls.