Volvo Car Group Reviews 

My experience with Volvo Cars UK following the purchase of a new Volvo EX30 has been deeply disappointing and has significantly undermined my confidence in the brand.

The vehicle suffered from multiple issues shortly after delivery, including unresolved faults that materially affected usability and enjoyment. Despite repeated attempts to engage constructively and allow Volvo the opportunity to rectify the problems, the car remained unreliable and not of the standard I would expect from a premium manufacturer.

What has been most frustrating is not just the presence of faults, but the overall handling of the situation at a UK level. Communication was slow, inconsistent, and at times felt dismissive. Clear ownership of the problem was lacking, and I was left to chase updates rather than being proactively supported. This prolonged an already stressful situation unnecessarily.

Ultimately, I was forced to formally reject the vehicle. While the rejection was eventually accepted, the process was far more drawn out and adversarial than it should have been. For a brand that positions itself on safety, trust, and customer care, this experience fell well short of expectations.

The EX30 itself is an appealing concept on paper, but my experience suggests that Volvo Cars UK has released a product that was not sufficiently mature, and the supporting customer experience has not kept pace with the brand’s premium image.

I share this review not lightly, but as an honest reflection of my experience. I expected far better from Volvo, and sadly this has left me reluctant to consider the brand again in the future.

i have a Volvo V60 AWD from 2020 and I am disappointed in how many issues the car has and how extortionate it is to fix any issues.
I am living in Sweden. A few days ago, the temperature dropped to -7C. then the back left door didnt want to open and I got a message saying that Child lock needs service. Then the temperature dropped to -15C and none of the doors could be opened.... I had to climb in through the back to access the car and start it.

My on Call system gave up 6 months ago. I went to change the battery that seems to be the most common issue when the system stops working. No luck. I went to a authorized work shop and they concluded that the modem is malfunctioning and it has to be changed.
Not possible to repair according to work shop. Price: 1 500 EUR. This is a integrated safety system and one of the reasons I bought the car in the first place. Is it reasonable that it breaks down after 5 years and that it costs such enormous amounts?
Here are other things wrong with the car:
-Parking assistant not working
-steering wheel heat not working
-Trunk stops halfway when opening
- Active headlight stops working after approx 1 hour of driving
-At one point, one of the windshield wipers stopped working. It had jumped out of the socket. I went to a authorized workshop and they wanted 750 EUR + work as the entire system had to be changed.

I think I stop here as I think you get the picture.
This will be my last Volvo as it seems to be impossible to own.

-allways five stars on all services “

It's taken 5 months to conclude a dreadful experience using Listers Volvo Worcester to service my leased XC40 Recharge. Upon inspecting my vehicle post-service, I noticed a dent that a friendly representative tried to say was there before the service. Not a good start. I later found a torque wrench in the car's windscreen wiper well that fortunately stayed where it was over the 100 miles I covered before returning it to the garage. Over the next few days the garage promised to repair the damage caused, but as time went by their stance changed to fobbing me off with a self repair paint pot and information booklet, with no effort to spend time on repair of either the car or customer relationship! Their representatives remained polite at all times, but were sadly completely ineffective in all respects. The end result is a damaged car that's likely to be charged upon its return to the lease company, and a reminder of Listers' lack of care.

Horrendous experience. Avoid at all costs.

I booked my Volvo XC90 T8 Hybrid (top of the range) in for a service at CMH Volvo Fourways and was initially advised this would be a 1-day service. At booking, this changed to 2 days, which was already inconvenient but manageable.

On day two, I was told the vehicle was almost complete and was about to go into the wash bay. Based on this, I arranged to collect the car before close of business, as my family and I were leaving early the next morning for our Christmas holiday.

While I was already on my way to the dealership, I was suddenly informed that the service had not been completed. The reason?
The only tool they had for this service in their large Volvo workshop had broken, and they would only be able to borrow another tool the following week from another dealership.

This was now Friday afternoon, the start of the Christmas holiday, and their failure meant:

I could not travel with my family
3 days of my family holiday were completely wasted
My vehicle was stranded due to their lack of planning and basic business continuity
Despite this being entirely their fault:

The service advisor Amisha refused to offer a loan vehicle

The response was essentially “sorry, we can’t help”

No empathy, no ownership, no solution

On Monday, I had to personally call the dealership, as no one bothered to proactively contact me. I spoke to the service manager Corne (who clearly had no service or customer centricitiy training) and received the same dismissive, uncaring attitude. Not once did anyone offer:

To pick me up
To provide updates
To acknowledge the inconvenience caused

When I finally collected the car, I raised the issue of compensation.
My service cost R35,000, yet I had lost 3 days of my family vacation, which is worth far more than that. The response from the manager Corne was a shrug and an attitude that made it clear my time, my family, and the disruption meant nothing to them.

The discount offered was negligible and insulting, showing a complete lack of:

Customer centricity
Accountability
Ethics
Professionalism

I have dealt with other Volvo dealerships and never experienced anything like this. This was my first and last interaction with CMH Volvo Fourways, and it was an absolute disaster.

Poor communication. Poor planning. No accountability. No empathy. “No car” attitude.

If you value your time, your money, or basic respect as a customer — avoid CMH Volvo Fourways , South Africa at all costs. I have now had 4 Volvos and this experience has left a nasty taste in my mouth and might not Choose Volvo in the future.

I have been trying to get some answers from Volvo re the removal of the manual speed limiter, it has been replaced by "Intelligent Speed Assist” which is absolutely useless and very unreliable creating dangerous situations. I have sent several emails to the bosses at Volvo - martin.lundstedt at volvo.com and to Nicole.Melillo.Shaw at volvocars.com - neither have had the courtesy to reply which goes to show how much they care about their customers. My next car will be a different make!

I got a XC-90 Volvo 2025. After 8 months, today the car did not start. I called Crown Service in St Petersburg, where I bought the car. They called to towed the car. I asked for a call back as I thought I was just not doing something right, as the car is new. For hours later nobody has called bad. So I called back and they told me that I need to call Corporate as they tow the car at not cost. I called Corporate, I been asked I need to been number as thats is the only way to get a towing appointment. As I had to come to work, I cannot get my bin number as the car is sitting in the driveway of my house. So along the conversation, Lisa realized that I asking for an appointment for tomorrow. At that point, she tells me that I need to call 90 minutes before the towing appointment as they do not schedule anything in advacnce. Is all this Volvo service?????

Some smooth brain invalid thought it would be a good idea to shut the heat off when the car goes off at lights with no way to disable the auto on/off feature. Don’t buy a new Volvo

Volvo UK's service philosophy seems to be to delay, obfuscate and deny when dealing with numerous recurring software issues in its electric EX30. They reject complaints despite evidence of technical flaws and expect the customer to pursue matters further with the Motor Ombudsman or lump it. It is not worth anybody's time to deal with repairs and troubleshooting every 3-5 weeks on a brand new car!

Bad car, lot of problems. Battery sucks. Been rewarded an gift for the problems, waiting 2 years of my gift, didnt receive anything.

I love the Volvo XC40 Recharge! Best vehicle ever!!!

My online purchase of a xc60 from Bristol Volvo was a big disappointment and their customer service needs a major overhaul. I was trading in my Merc + additional funds for an XC60 an arranged to drop off my car and collect my xc60, it took me an hour to get there and I went into the showroom and was invited into an office to complete the paperwork, after 30 minutes I was told that the car had been damaged that morning, I was told the valet dropped the lance on the bonnet, the dent looked to big for that to be true? and needed to go to a local repair shop that day, unfortunately I had arranged to swap the insurance on the vehicles for that time, so I was no longer insured on my old car and briefly changing it back incurred more additional fees. When I inspected the car for the first time, before it went for repair, I noticed a number of noticeable scratches and blemishes on both sides of the car and the tailgate, and was told they would be looked at following the repair. The car was driven to me the following evening in the dark, so was unable to inspect it properly? 2 days later I received a satisfaction survey from Volvo hoping I was satisfied with my purchase, and would I be happy if Volvo contacted me following the satisfaction survey, I said yes. No attempt to contact has been made by Volvo head office or the Bristol branch. It seems to me that once they have your money they’re no longer interested?

Extremely Disappointing Experience – Not Fit for Purpose

I spent £80,000 on a new XC90 last year and genuinely expected a premium, reliable ownership experience. Instead, the car has been nothing but a source of stress and inconvenience. The vehicle no longer comes with a spare wheel, which means you are completely dependent on the manufacturer for assistance every time you get a flat tyre — something that now seems to happen almost monthly.

Most recently, I phoned for assistance at 4pm, only to be told that no one could help me until 8am the following day. I needed the car the next morning, so I called back, and instead of simply sending someone with a spare wheel to fit, they sent a full recovery truck to take my car away — despite me clearly explaining what I needed.

To make matters worse, the recovery driver told me that he regularly picks up this model because tyres keep bursting due to the vehicle being too heavy. Hearing that from someone who deals with these breakdowns daily was extremely concerning.

At this point, I’m genuinely worried that the car is not fit for purpose, and I’m seriously considering switching to a different manufacturer altogether.

For the price paid and the expectations that come with it, I have been let down very badly. Overall, a deeply disappointing experience.

Summary. Bought a brand new EX90. Charging port broken after a few months. Taken in to Volvo by Volvo assist roadside. Left with no car. Promised rental, but no returned calls. Chased and sent in several directions by Waylands Bristol, by Volvo Assist. By the rental agency who they asked me to call, after me spending over £100k on their flagship model. Service have said that there are many cars with the same issue. Some have been waiting for the parts for over a month. They have no curtesy cars available and Volvo has a policy they must be Volvos, hence why with none available I am unable to get a loan car. They can’t tell me when mine will be fixed. I am left without car. No returned calls. Unable to take my daughter to school or get to work tomorrow.
Nobody takes responsibility. Called Volvo customer service direct. Left on hold, then a message saying everyone is on training, then the call cut off.
Terrible service and clearly a faulty product. And no resolution.

The absolute worst customer service from any car manufacturer. I prepaid for 3 services. Completed the first 2 and now won't honour the third because apparently it's lapsed. My infotainment screen tells me when a service is due, and it's just popped up. The dealership on the Gold Coast closed and the next closest was 55km away. So to get my car serviced was a 110km round trip. They recently opened another dealership on the Gold Coast and didn't notify me as a Volvo Owner. Absolutely disgusting. I've owned 5 Volvos over the past 8 years. I will never buy another ever again. Chinese built garbage!

I have a 2020 xc40 Inscription. For two years my right side outside mirror moves randomly. For no apparent reason it moves out of position usually pointing too far in or out. Every day I have to reset it numerous times. I’ve taken it to the dealer regularly and I’m told every time their computer system shows no problem. Overall I’ve been pleased with the car but due to this problem and Volvo not being able to fix it I would never buy a Volvo again

some of trucks costs so much, why so? i know , it is good quality, but..

Pre Ordered EX30 from website then telephoned to check order had been placed properly. Spoke to Ben from sales, he could not have been more helpful. Ben offered excellent advise then followed up with further telephone calls, when I changed my mind about the colour I had ordered he changed the order for me without any drama. Ben is a credit to the company, well mannered polite and respectful.

Production quality poor, new delivered EX30 : logo on tailgate applied crookedly, rear camera not working, it showed wrong camera installed at the factory Ghent.
Rust prevention at forward jack points poor, hollow beam will get filled up with mud and dirt from the front wheels in time.
Weld seams along the roof filled up with filler kit, and painted, this is prone to cracks in the future.
Car drives great however money savings went too far.

cars are fine, cant say they are the most reliable, but they tend to last very well. I had one in the past and it was pretty good, the engine was fine. just need better pricing