Volvo Car Group Reviews 

Volvo service plans are a route for Volvo to maximise full potential profit for little or in my case no work. I was sold at the point of sale a plan and that I thought would be an interim and a major - all good - NO, the mileage is low and after 24 months they now call this service ‘adaptive’. What that means is another quick look and the minimal of maintenance. I have been in contact with Listers who sold me the car and plan - they have failed to respond. Contacted Volvo UK customer service and to be brutally honest they are not helpful in the least, I’m not entirely convinced they know what they’re doing, they contradict themselves intentionally in order for you to believe them.
The plan is a total waste of money - when you realise that they have all the tools in the box to protect themselves not you on any recourse. I would not ever consider purchasing anything from them again.

As the purchaser of a new Volvo xc90 that has been immaculately cared for, I was disappointed to learn that the vehicle needed a $5000 AC evaporator replacement. The vehicle was out out of warranty, and both the dealer and Volvo refused to help at all. This is our first Volvo, and we thought that we would always own one. Not any more....the vehicle quality is not up to par and the service is terrible when there is a major problem.

😠 A Dangerous, Unsafe, and Unreliable Experience with the Volvo XC40
​Rating: 1/5 Stars
​We purchased a Volvo XC40, touted as the "safest car in the world," and have been met with nothing but danger, frustration, and poor service from day one.
​Upon collection, the main console screen was already faulty, requiring us to perform a repeated lock/unlock cycle to turn it on—a worrying sign of things to come. More critically, we immediately spotted a large, loose wire and panel material hanging near the accelerator pedal, which the salesperson merely pushed back up, claiming it was "fine."
​Since driving off, the problems have escalated dramatically:
​Serious Safety Hazard: The car's automatic braking system repeatedly engages for no reason while driving at speed (e.g., 30 mph), causing multiple unrequested emergency stops with traffic behind us. This has almost caused serious accidents, demonstrating a terrifying lack of reliability and proving the car is not safe.
​Major Electronic Faults: The main console screen is now completely non-functional after being intermittent, adding significant inconvenience and further confirming the car's poor quality.
​Appalling Customer Service: The salesperson failed to follow up as promised. When a review was posted, he only called back to express concern about the review, promising engineers would call—they never did. Weeks later, we called them only to be told to deal with the issue ourselves by calling the RAC.
​As a Mobility car, this unpredictability and complete failure of the safety systems have caused extreme inconvenience. Today, we are refusing to drive it due to the safety risk, forcing my wife to take an Uber for a medical appointment while I, a carer, must wait at home for the RAC.
​After driving a BMW for five years with no issues, I've never felt safe in this Volvo. For a company to claim they sell the "safest car in the world" while delivering a vehicle that performs unrequested, dangerous maneuvers is unacceptable. I do not trust this car and strongly advise potential customers to look elsewhere.

What a shame that Volvo UK decide to money grab when lease cars are handed back - £160 for a barely visible 'scratch' on a door sill - what on earth is 'wear and tear' if not on a part of a car designed to be trodden on. I would not use Volvo UK again and recommend keeping away from their lease deals.

‼️Will never lease or purchase from Volvo again.‼️

In June 2023 we took out a 4 year "subscription" with Volvo for a XC40 Ultimate dark.

Our first issue came with Volvo, when they changed the subscription we had with them to a lease. Because of this they sent us a "buy a gift voucher" of £50 as an apology, because we felt we were missold the car as the subscription came with a service plan and the lease did not.

Our Second issue came with Volvo 4-5 months later (November 2023), when volvo contacted us, asking for us to change our contract and offered us £100 to do so.
We declined, as we were happy with our terms and conditions and no longer trusted Volvo.

Our third issue came this year in August,
Volvo offered to allow us to come out of our agreement with no early exit fees.
This was just after we had serviced the car and renewed two front tyres at a cost of £600.
We explained to Volvo we would be out of pocket and would not be beneficial to us,
We declined their offer.

Our fourth issue came this year in October.
Volvo sent us a letter (which we had to sign for) stating, as of January 2026 Volvo would be changing the terms and conditions of our contract and would be taking the car back. At this point we were fed up of Volvos dodgy behaviour and asked Volvo to pick up the car at the end of October, Volvo agreed.

On collection the car was inspected by an independent inspector and given a grade 1 inspection.
Volvo emailed us during the day (31/10/25) to thank us for taking great care of the vehicle, we thought that was the end of it.

Our fifth issue, today 01/11/25 we woke up to an email (sent at 9pm) from Volvo to say we have to pay Volvo £166 for a distance correction and it would be coming out of our direct debit. Fortunately for us we had cancelled the direct debit after our lease payment for October.

The cheek of this company is laughable,
It states on the contract we are allowed 10,000 miles annually, not 833 per month.
We were in our third year with this car. It is below the 30,000 at 24,291. If volvo continues to harass us for this payment, we will be contacting trading standards and the financial ombudsman.

It states in the Volvo contract 10,000 miles annually not 833 miles per month.
Meaning as long as the user is within the 10,000 miles at the end of the contract, Volvo can not charge for this. Volvo decided to end the contract and we should not be penalised for this. It is their mistake of pricing the selling price of the car to high at the end of the lease, not ours.

Volvo also states on the contract an "excess mileage charge at the rate of £0.20 (20p) per mile"
No where does it state plus vat, yet they are try to charging vat on top of the £0.20 per mile.

I have never dealt with a bigger shower of cowboys and can see why they are losing customers and money.

I honestly hope this post stops others from going through what we have.

We recently purchased our new Volvo XC60 Ultra from Volvo Cars Stourbridge and couldn’t be more delighted with both the car and the outstanding service we received.
From start to finish, Chris Brown made the whole experience a pleasure — he was professional, knowledgeable, and genuinely attentive to our needs. He took the time to answer all our questions and made sure we felt confident and excited about our new Volvo.
The entire team at Volvo Stourbridge were welcoming and helpful, but Chris truly went above and beyond to ensure everything ran smoothly. We are absolutely thrilled with our XC60 and wouldn’t hesitate to recommend Volvo Cars Stourbridge to anyone looking for exceptional service and a fantastic car-buying experience.

I just wanted to test this safety that everybody was buzzing about. The package of my model was decent enough to consider the car for buying. What I was seeking deep in my heart, is the situation when I can test its safety features, mainly the automatic slide from the main road, in case the driver falls asleep. It happened accidentally, but it worked. I was tired and my alarm started buzzing.

I’m really disappointed with Volvo. It feels like they’re always looking for ways to take more money from me through unnecessary fines and charges. Instead of focusing on customer satisfaction, they seem more interested in squeezing extra costs out of loyal customers. Because of this experience, I definitely won’t be recommending Volvo to anyone else.

I purchased the 2026 Volvo XC40 ultra black edition fully loaded. Picked it up at 11am on a Saturday. Made it 40km and 35 minutes and the whole infotainment system failed. Took them two days to get Volvo to get a tow truck to pick it up, and still waiting for them to decide to give me my money back. Terrible vehicle stay away

From the day after ownership, I tried to get Volvo to repurchase this lemon and was shot down for 3 months. Finally had to trade it for a loss with only 3k miles. STAY AWAY. Drivers seat moves while car in motion, interior lights don’t work when doors open, backup cameras intermittently error out, apple car play doesn’t work most of the time, the cruise control never gets the car to the desired speed, and many more electrical issues. Volvo made me wait two months while they “reviewed my buyback request” just to deny it. In the meantime the cars value dropped significantly. I will never buy another Volvo and will NEVER recommend anyone else buy one either. Also, TASCA Volvo in Cranston, RI was completely useless post-sale. Do NOT recommend them either!!

Volvo V90

Brake has stopped working - no nearby Volvo Garage can look at the car for three weeks!

If you are going to stop independents from mending Volvo cars, you should provide faster repair service.

WATCH OUT!!!!! Volvo infotainment systems fail!!!!!! Appalled to find that the Infotainment system on our 4 year old Volvo XC40 is totally defunct and needs to be replaced at a cost of £2000. It stopped working from one moment to the next and cannot be fixed. This is clearly an underlying fault not a wear and tear issue. As a result the car is not safe to drive because nearly all of car controls are managed from the infotainment system. Volvo customer service totally unhelpful. This is a brand that prides itself on reliability, quality and safety. Very disappointing and very poor. Would not buy a Volvo again.

I wish I had read these reviews before entering into this awful experience with the so-called “Care by Volvo”. A real misnomer of ever there was one. They are insulting and disrespectful. After paying a fortune for all inclusive “service”, as soon as you need something you are on your own. A non fault simple insurance claim? Fobbed off to a shady car hire company (Kindertons) who will not fix the car but will attempt to fleece you for thousands on a hire car (not a courtesy car - read contract very carefully and do not sign!) Then when you hand the car back they will fleece you again on “sub standard” repairs even though they did the repairs at their own “approved” body shop. How can a seemingly trusted brand be so shockingly terrible? Very stressful dealing with this soulless company.

The car (XC90 T8) is superb but sadly let down by servicing - waiting weeks for a replacement part and still no firm date on when the part will be available (cell module)
Buyer beware these cars fail often and have many issues (ERAD failure a common issue)

Volvo EX30 - the car is not ready yet. Driving may be dangerous, especially if you come across a drop of water. If you brake, never dare to brake in a curve; you may never know where your car will throw itself and stop - simply frightening, as I have never felt before and so frequently. The car can brake itself for nothing to a zero in seconds on a highway - I wonder why Volvo does this with its customers! It's a horrible sensation when you do not involve yourself in a terrible accident! The app is full of bugs, well, the car itself is, too. Volvo states that there is no support for the app in Israel, so it is my responsibility to have purchased a car that is not fully supported. I cannot imagine what they support or guarantee! Be careful, think twice before buying... Remember: Volvo is Chinese. Yes, Chinese.

I bought a new 2025 Volvo EC40 Black Edition in December 2024. By mid-April it failed (with a baby and dog in the car) showing “Propulsion system requires service urgently” and wouldn’t go into drive. It was Easter weekend, so there was no support, and I had to rent a car to make it to a family event.

Monday, April 21: I called the Ottawa dealership (Volvo at Carling Motors Co. Limited). They told me the next appointment was in two weeks and no loaner was available. After escalating, they arranged a tow and a loaner, and they promised to reimburse my weekend costs. That escalation took six calls and about three hours of my time on day one.

What followed was a month of delays and poor communication. On May 1, I learned the car still hadn’t even been assessed. May 6: still waiting. By May 20, there was still no progress; the vehicle was still waiting to be assessed. I was also still paying to fuel a gas-powered loaner while my electric vehicle was sitting in a parking lot, and I still hadn’t received the reimbursement promised over a month prior. At this point, I wrote to Volvo Canada to explain my situation.

June 2: I took time off work to return the loaner and pick up my EC40. I sat in the vehicle, and the SAME error was lit on the dash. I left and had to return again later that day. They rushed a “software fix” that afternoon, which *appeared* to fix the problem.

June 7: the same error returned again. By then, my new vehicle had spent 43 days at the dealership for the same issue and had been back in my possession for 5 days before failing again. I asked for a concrete plan within two weeks and raised the need to discuss replacement if it was a lemon.

June 19: I was told the “inverter high-voltage axle” was the culprit and it was "fixed" yet again.

June 20: my repaired car was delivered back to me—with a NEW error message showing as it arrived (something about the eCall unit this time). It’s hard to overstate how demoralizing it is to watch a technician drop off your EV while an error is literally on the screen.

Reimbursement from the dealership that they agreed to on April 21 wasn’t sent until July 4 after repeated follow-ups. Separately, Volvo Canada approved compensation on July 22 and told me to expect a J.P. Morgan email within 30 business days to release the funds. Despite multiple follow-ups at the end of August and escalating to senior corporate contacts (including global customer care and Americas leadership), I still received no response.

As of September 9, I’m waiting on yet another service appointment for a grinding vibration coming from the wheel axles, I think. A brand-new EV should not be like this.

Adding insult to injury, at the same time as I have been going through this ordeal with my new EC40, I have been having a legal battle with Volvo’s lease company CDLSI related to my previous vehicle. After I returned my XC60 in condition the representative at the dealership said was fine, CDLSI sent me a letter demanding $1192 for some questionable repairs, including an allegedly missing “tonneau cover” that was never in the vehicle to begin with. CDLSI assured me the charges were in line with the “Guidelines for Excess Wear and Use” per a vehicle return guidebook that I had never seen before, certainly had not agreed to, and which was only sent to me after the fact. Sent *after* the demand letter.

So, a new EC40 that is failing repeatedly, days upon days of wasted time, absurd mistakes, comedically bad communication, reimbursement and compensation promises ignored, and a lease-end dispute totally mishandled.

For a laugh, read the “My Volvo Experience” promise: "Life is precious. So is living. That’s why we created My Volvo Experience to improve your quality of life. It simplifies your day-to-day, helping you save your time and energy for the things that really matter." What a joke.

Volvo was flagged for investing in genocide by a UN report so as a Volvo customer I requested more information. I contacted Volvo twice and on both occasions they refused to reply. This refusal to talk actually spoke volumes because it seems like they are complicit and that's the reason for their silence. What a shame that what I thought was an ethical company turned out to be the opposite. Volvos investment in genocide will definitely not pay and they will be on the losing side. I will definitely be publicising this more and be working on putting them on the bds list as they definitely deserve boycotting

Let Down By Volvo & Bells — Faulty Car, Repeated Complaints Ignored

I bought a brand-new Volvo EX30 Twin in May 2024 through Bells Volvo and Santander finance. From the very start, the car has had repeated faults — including a broken charging flap, defective safety sensors, and software bugs. These were not minor inconveniences — they directly affected charging reliability and safe operation of the vehicle.

Despite multiple visits to the dealer and direct contact with Volvo UK, the problems persist. Eventually, an official ACE inspection confirmed some issues were not repairable — including misting on safety-critical vision sensors.

Volvo and the dealership have closed complaint cases multiple times without actually resolving the problems. I’ve now had to raise complaints with the Motor Ombudsman and Financial Ombudsman Service, and I’m considering legal action to reject the vehicle under the Consumer Rights Act 2015.

I’ve spent months chasing answers for a premium electric car I can’t rely on. I would never have expected this level of treatment from Volvo.

On Monday my C40 broke down, recovered to Aberdeen dealer. Told not to expect it to even be looked at 'Anytime Soon' and No Courtesy Car available for a month+ and they refused a Hire car, saying they couldn't offer one as my SARA had been removed from Volvo UK's system, this is a SERVICE tag. Before my warranty ran out at the end of March they got me in for an MOT but no Service, shortly after I got an email offering an extended warranty and service plan which I took up. Now they say because I didn't get it serviced in March the SARA was removed so no Hire car. I am now in day 4 of speaking to customer service who have had 2 supervisors trying to get the Service team to make a decision. The customer team care agree with me that the car is an EV the Service Interval is 2 years or 18K miles so the SARA should be restored. My car was serviced under warranty in March 2025 and mileage is under 18K. Customer Service and the Service Team are now batting it back between one another with no resolution is sight. Now of course I'm stuck, I don't know IF I'll get a hire from Volvo, it is only for 10 days, and I will likely need to Hire a car come what may but I can't at the moment because they haven't made their minds up !

Have owned a Volvo XC40 Recharge since August 2023.

For all bar three months I have been reporting issues, mainly to do with a clunking or popping sound when accelerating or decelerating under 50km/h. Despite them saying they fixed it several months ago it is still there. Have now been told it needs a full Drive Shaft replacement.

As well, have not had reversing warning beeps for 5 months. Despite them saying they had fixed it last week. Now have a warning of an "Exterior Sound System Malfunction - Service Required" - it was serviced "supposedly" two days ago.

When I received the vehicle, I was told I would be contacted by Volvo Australia to arrange a first year health check, and also for a 2 year service. On both occasions I had to chase this up without prompting from Volvo.

You would be better off buying a Geely at 25k than a Volvo at 87k - they are one and the same as the ownership suggests.