Volvo Car Group Reviews 

Worst customer service EVER when there is a problem with you car, even when under warranty.

I was advised by the team to drop my car to the Elstree dealership and they should provide a courtesy car. Get there no courtesy car available. Volvo Assistant books a taxi for me and says a courtesy will be sorted in 2-3hrs, 4hrs later I have to call to chase up and suddenly they have no record of this and it is not their policy to do so.

Based on the advice given, I have now no means to pick up my 3yr daughter (unless in a taxi which puts a child at risk) and could potentially lose a non-refundable reservation of £200 due to only giving my car in as I was promised a courtesy car.

Seems like they don't train their staff on what they can provide, contacting customers to provide update and ability to tell customers what their policy is.

I have had to constantly chase and every conversation repeat what has happened, what I was promised. Oh and they obviously don't care about their customers who buy a car from them to provide a cover car which they state they do when purchasing the car!!

Be careful! The service subscription is pure robbery. You have no rights. If the car is sold or even not in use (de-registered), you will pay the full amount until the end...

I owner of VOLVO Car (ROSY SINGLA) Chandigarh
I usually don’t leave reviews, but my experience with Volvo has been so frustrating that I feel obligated to warn others.
Pathetic Service – if you think the car is bad, just wait until you need help. The dealership service department is a joke. Appointments are booked weeks out, and when you finally get your car in, they either "can't replicate the issue" or keep the car for days without giving updates. I’ve had to bring the car in multiple times for the same problem, and it's never properly fixed. Customer service is dismissive and unhelpful – they make you feel like you're the problem for expecting a functioning car.

Even Volvo’s corporate support is useless. I tried escalating my concerns, and all I got were canned responses and empty promises. No accountability, no resolution.

In summary: I spent a small fortune on what I thought was a premium car from a reputable brand. Instead, I got subpar engineering backed by even worse support. I will never buy another Volvo again, and I strongly advise anyone considering it to look elsewhere. Plenty of brands offer better vehicles, better reliability, and way better service.

The car xc40 decided not to start on Saturday and its a hybrid. I had a baby and they said within 60 min someone will come but It took 5 hours for them to come in central area because its all outsourced to 3 party and no one was working on Saturday until 6 pm. Guys came and could not fix so it was up recovery. I tild there is height limit in the parking still someone came late with vehicle which would not pass (3rd party) and they dont have vehicle which can come inside. In the end I had to release the parking brake somehow and it was pushed till gate and recovered. I told the volvo support to raise the hire car request and he said he is doing and he dint do it. Next day when I called, that nice person did not raise hire car request. Case was raised next day and Enterprise dint have car to provide till 4 pm. Its worst service of all. Most of the The team is not professional and 3rd party they use is not good. Simply pathetic service. And volvo wanted me to contact enterprise even i told him not sure which branch contacted me and i dont know what number. What a shameful service.

We bought a C40 twin recharge Volvo a few months ago which is still in warranty. In the literature it states it can run over 300 miles on a full charge....this is incorrect in our case we are lucky to get the lower end of 200 or less. We took the car to Sunderland Volvo who checked the battery and said it was ok, however whilst driving a short distance home, it lost considerable mileage( no heaters or any gadgets were used, plus we drive sensibly .) Sunderland dealership weren't interested in our dissatisfaction even though we told them,in the literature it stipulated x amount of miles which we weren't getting . Sunderland Volvo told us to complain to Volvo customer relations which we did,plus Sunderland Volvo said they would also raise the matter with HO. We should of known customer relations and Sunderland Volvo weren't particularly interested. Customer relations didn't even take all of our particulars .Surprisingly, not even 24 hours after logging the complaint,we received an email, refering us to back to the Sunderland Volvo. Guess what ? Yep! They refused to do anything,saying the performance of the car was correct which we know it isn't. Not happy with this, they told us to contact the Ombudsman,who in turn told us to write a letter to the dealer where we purchased the vehicle. COME ON VOLVO IT Shouldn't MATTER where it was purchased it's your NAME on the car, it's still in WARRANTY.
Disappointed is an understatement!! Volvo Customer service is disspicable..do they look into the complaint..I don't think so ,..they just pass you from pillar to post so you just give up. Like everyone on here ,I advise you NOT to purchase VOLVO.

I have an XC90 and XC60. Subscription charges for basic functions is ridiculous.

We bought our 2020 Volvo last February, warranty expired this Feb. Less than 50k on the clock and so far there’s been an alternator problem (in warranty), the turbo arm has had to be replaced (out of warranty) and now the boot refuses to shut. Apparently the struts have gone and this is to do with a design fault. £500 per strut. Am absolutely disgusted with Volvos customer service - nothing we can do but pay the 500 and as a gesture of goodwill Volvo ‘may’ give us some money back. Am not holding my breath. We deliberately bought a Volvo because of their reputation for reliability but unfortunately it hasn’t lived up to it. Will never buy a Volvo again

I had to contact Volvo about a simple issue with servicing and I have to say they couldn't be less bothered to assist but within an hour of me making a complaint they had issued a final outcome letter to me directing me to the motor ombudsman. I asked if the issue could be escalated but they allegedly have no escalation process and their 'executives' decisions are final. Basically avoid because unless you are buying a new vehicle with all the expensive bells and whistles from them they really could not careless about you. They are Chinese owned now so the days of good and friendly Swedish customer care are truly over. Avoid, avoid, avoid!!!!!!

I initially had problems with the Sat Nav which after being reset by the dealer has rectified the problem so far.
However I was offered a Hamper from Fortnum and Mason as a gesture of good will. That is where Volvo customer service completely ignore me. The hamper was to be delivered after my return from a holiday but never appeared. I was then offered Buyagift vouchers. The vouchers didn't work. I contacted Volvo customer service who said they would check and get back to me. They didn't! After 5 weeks I tried the vouchers to see if the would work but only one did. Since then after contacting them various times, even the head of Customer service world wide has not resulted in a reply. This has now been going on 5 months so my suggestion is don't expect any reply from Volvo even if you contact the head of Volvo worlwide. Very poor customer service. :-(

We bought a Volvo XC40 B3 mild hybrid in January from our nearest dealership. It had delivery mileage on it. Within the first week we heard strange groaning type noises when braking. These were intermittent and unpredictable. We contacted the salesman straight away and he said he would get their service department to contact us to book a slot to bring the car in to have it inspected. We never got that call so we contacted the manager of the garage about it. Time dragged on and to cut a long story of inefficiency on the dealerships part we eventually got them to inspect it in early March !The service manager Simon was very helpful and efficient and took the car out for a test drive ( with me). He said he knew exactly what it was and that Volvo classed the issue as a characteristic of that car and not a fault and we would get used to it !!!
I immediately researched the problem on the internet and found out this problem had been going on since 2023 !! ( see XC40 Forum ). Other customers had been fobbed off by Volvo with the same excuse.
So I then put a complaint into Volvo UK customer care and eventually they came back with the same story. It is a characteristic of that car and not a fault !
So Volvo think it is OK to make and sell this car with this groaning noise FAULT for the past 2 years and fob the customers off with patronising blurb ( We are supposed to be valued customers ) saying there is nothing to be done to resolve this !!!
SO IT IS OK FOR US TO SUFFER THIS IRRITATING NOISE AFTER BUYING OUR NEW CAR. THEY JUST WASH THEIR HANDS OF THE PROBLEM.
So I emailed them and asked the following question - Can you please confirm that Volvo designed and manufactured this model of car to make these intermittent groaning noises.
I HAVE HAD NO REPLY !!
So I had previously been a happy Volvo customer. BUT NOT ANY MORE.
I WILL NEVER BUY ANOTHER VOLVO CAR . VOLVO should be ashamed of themselves.
Finally we have just been out in the car on an 8 mile trip and it groaned 4 times. Wished we had never bought it.

After two or three months of purchasing the new Volvo XC40 T3, the display screen would occasionally turn off on its own. After visiting the dealership, they said it needed an update. This issue occurred several times until approximately three years after buying the NEW car, when the odometer showed around 60,000 kilometers. At that point, the display screen completely shut down, and the Volvo dealership demanded €1,400 to ( REPLACE )?! the part. After the replacement, many options were missing from the display screen. BUY NEVER A volvo

Quick customer service of handler BILIA when guarantee issue og humidity in front light new XC90. just called in, agreed time for fix, was fixed in one hour with no hassel. Has new Mercedes as well, a completely different world, much hassle and waste of time with exactly same issue, used so far 6hrs and no fix.

We have just bought a new EX30 and the process has been awful if I compare it to buying a Tesla. The biggest problem is the dealer (Volvo Thames Ditton) who are completely unresponsive. Email don’t seem to get a response. The other issue is the number of forms to sign; five long documents to be read through and signed. With Tesla we paid £100 deposit, signed one document and collected the car. Volvo’s online system is a joke; if you go onto the “phone, email or chat” help there isn’t an email and chat closes at 8pm. I can only imagine the car systems will be prehistoric. So, my recommendation is “don’t buy a Volvo especially from Thames Ditton

Similar to another recent review, my XC40 reached the end of its 3-year subscription today. The car has covered less than 15,000 miles and is immaculate, except for a 3mm chip in the edge of one alloy wheel. They now want to charge me in excess of £500 for a new wheel! This is reasonable wear & tear in my view. I will never lease from Volvo again.

Returned 3 year lease XC60 and charged £150. The car was mint. Slight scuff on one allow spoke so perhaps the one charge of £75 may have been acceptable but to charge for light and I means light scuffs on the BUMPER is disgraceful. Car returned with 5k less miles than contracted and MINTED. Even the chap who inspected it commented on “it’s a very clean car”. Volvo area JOKE.

Ordered a new plug in XC60 with a 3 month wait.
Part of the deal was for a free wall charger, which we were told could be installed pre-receipt of vehicle so that we could charge the car. Being a plug-in we planned to use the battery for most of our journeys with the petrol engine for longer drives without worrying about range.
Despite this being stated online, and a contractual clause stating that if we exited the agreement before taking ownership of the vehicle that we would be liable to reimburse Volvo for the installation cost, Volvo refused to approve the installation by Ohme before delivery.
We took ownership of the car on the 1st March.
Installation of a charger will now be on the 17th March.
So we are unable to use the car as we had liked and for what reason? We pointed out the clause and stated to Volvo that we understood the terms when we chased this, but they stubbornly refused to approve the installation prior to vehicle handover. Even then, it took a couple of days for the approval to be sent over.

Why create a contractual clause and then not use it, and now just pissed off a customer. This is our 2nd Volvo purchase in 4 months, and both have been appalling. Its a good job Volvo cars have a decent reputation, because without it Volvo customer service wouldn't be able to sell anything.

Local dealer was good, but also unable to change anything. Approval lay with Volvo head office.

All was ok even though the car arrived 2 months late from creditcontrolvolvocarcontracthire
But then it came to giving the car back as it was lease.
The add ons added up and up.
Volvo expected the 4-year-old car back in show room condition. Would not budge or be reasonable.
I really looked after the car and obviously at 4 years old it had a very small stone chip which they charged me for. the car was in excellent condition but they said there was £500 worth of damage NO WAY but you can’t negotiate with them as they say in a long winded way "tough we are charging you" I will never buy a Volvo again or lease one.

If you want to be lied to and messed about then go ahead. NEVER EVER come across such a useless car brand.

Buy a bike instead.

Before hanging up my DL, decided to purchase a brand new Volvo XC40 direct from Volvo Car UK Limited. They act as Brokers for Volvo Car Financial Services UK Ltd. Volvo Car UK Ltd use various trading names and sell vehicles through a website. They describe themselves as part of the Volvo Car Group [‘Volvo Cars’].
The vehicle was configured and ordered online via the website in July 2024. Deposit paid prior to delivery in December. Balance funded by PCP with Volvo Car Financial Services UK Ltd.
The invoice shows the price as £37,195 and the ‘on the road’ total as £38,310.01[the figure in the Credit Agreement].
No reason for concern that the vehicle would fall into the ‘luxury’ £40,000 category. No indication on the website that the price was above the limit. [If I had been aware of that I would not have bought it]. It was not until the V5C registration document arrived from DVLA that it was revealed for the first time that the vehicle would be taxed at the Higher VED rate. 
Complained to Volvo that their website was likely to cause consumers to make decisions they would not have made otherwise and that it was unfair that this is sprung on a Consumer after the deal is done. Expensive too [£2400 extra VED].
Volvo responded making reference to the ‘hidden costs referred to’ [their words] and justified their behaviour thus:
 ‘It's important to note that while we acknowledge the potential benefits of providing such information proactively, it is not currently a standard practice at VCUK. Our approach allows customers the autonomy to make their financial decisions, when purchasing a car, based on their own considerations, encompassing factors such as fuel or electricity costs, maintenance, servicing, and tax’.
In whose world? And try searching the website for ‘List price’ or ‘Price list’. Nothing appears. The only price indications on the website are those relating to configuring a vehicle.
Appalling behaviour from a big name company.

I had a terrible experience with Parramatta Volvo and would strongly advise against purchasing a Volvo from them. I bought a brand-new XC60, but within just three months, the car developed a recurring blank screen issue. Despite multiple visits to the Volvo service center, the problem was never fully resolved until now.

When I attempted to contact the Parramatta dealership through numerous calls and emails, including reaching out to the management team, I received no response. The lack of support and the unresolved issues with the vehicle have left me deeply dissatisfied. This car has turned out to be a lemon, and the dealership’s complete disregard for customer service is unacceptable.

Save your money and avoid wasting your time with a dealer like Parramatta Volvo. Their service is subpar, and the quality of their support is nonexistent. I regret my purchase and would not recommend them to anyone.