Just been back on the Chat with Panashe again. I had a few technical issues with our new set up and Panashe sorted each one in turn - systematically and efficiently. My last issue turned out to be a u... See more
Company replied
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I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
Company details
- Phone and Internet Service
- Call Center
- Software Company
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind review!
We're delighted to hear that Shelter was able to help. We'll be sure to share your feedback—thank you for choosing Vonage!
Regards,
John
Vonage business support
Luciano was very efficient in resolving…
Luciano was very efficient in resolving my issue.
July 2, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're pleased to hear that Luciano resolved your issue efficiently. We'll be sure to pass on your kind feedback. Thank you for choosing Vonage!
Regards,
John
Vonage business support
Shelter was incredible help
Shelter was incredible help, went over and beyond to sort our messaging, completely understood our requests and actioned them quickly and efficiently. Kept connected even when I had another call before we could test everything! Thank you for your help, it was a pleasure!
June 29, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're delighted to hear that Shelter went above and beyond to assist you with your messaging setup. It's great to know they understood your requirements, kept you updated throughout the process, and ensured everything was working as expected before closing the case.
We'll be sure to share your kind words with Shelter—they'll be thrilled to know their efforts made such a positive difference. Thank you for choosing Vonage. We truly appreciate your support and look forward to assisting you again whenever you need us.
Best,
John
Vonage business support
NON EXISTENT CUSTOMER SERVICE.
NON EXISTENT CUSTOMER SERVICE.
VONAGE BUSINESS IS AN AWFUL COMPANY, IMPOSSIBLE TO REACH A REAL PERSON.
SHELTER ON SERVICE TEAM IS TERRIBLE.
THIS IS A CORRUPT COMPANY WHICH TAKES CUSTOMER MONEY AND PROVIDES ZERO SERVICE
THE ONLY PROACTIVE PERSON IS ON HERE REPLYING TO FEEDBACK, YET THEY DO NOTHING TO HELP CUSTOMERS
HORRIBLE COMPANY THAT DOES NOT CARE.
HOW CAN A TELEPHONE COMPANY NOT HAVE A CUSTOMER SERVICE LINE????????????????
DISGRACE
ONLY LIVE CHAT IN AFRICA
June 25, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're sorry to hear that your experience has left you feeling disappointed after being a Vonage customer for so many years.
We appreciate that our current support model may not match every customer's preferred way of contacting us. Our Business support is provided primarily through live chat, allowing our teams to assist customers efficiently while maintaining secure account verification and technical support.
We would, however, like to clarify that your comments regarding the location and background of our support agents are not accurate. Vonage support is delivered by teams based across multiple locations, and the quality of support we provide is not determined by where an advisor is located, but by the expertise and service they deliver.
If there are unresolved issues with your account, we'd genuinely welcome the opportunity to review them. Please contact us via our support channels so we can investigate your concerns further.
Regards,
John
Vonage business support
Disgusting customer service.
Disgusting customer service.
Been with Vonage for 10 years, customer service is at an all time low.
Used to be able to call and speak with British Service team.
Now only option is filling out "live chat" 20 questions then being connected with people in Africa.
Disgrace of a company.
June 25, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're sorry to hear that your experience has left you feeling disappointed after being a Vonage customer for so many years.
We appreciate that our current support model may not match every customer's preferred way of contacting us. Our Business support is provided primarily through live chat, allowing our teams to assist customers efficiently while maintaining secure account verification and technical support.
We would, however, like to clarify that your comments regarding the location and background of our support agents are not accurate. Vonage support is delivered by teams based across multiple locations, and the quality of support we provide is not determined by where an advisor is located, but by the expertise and service they deliver.
If there are unresolved issues with your account, we'd genuinely welcome the opportunity to review them. Please contact us via our support channels so we can investigate your concerns further.
Regards,
John
Vonage business support
Yea Luciano helped me very well indeed
Yea Luciano helped me very well indeed. Excellent service. Thank you
June 25, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're delighted to know that Luciano was able to provide the support you needed and make your experience a positive one. We'll make sure your kind comments are passed on to him—they'll certainly be appreciated.
Thank you for choosing Vonage. We look forward to supporting you again whenever you need us.
Regards,
John
Vonage business support
Great customer service by the team from Shelter
Great customer service by the team from Vonage. One of the agent named Shelter were very helpful. Reached out to us and with clear communication she resolved the issues were were facing.
June 24, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're so pleased to hear that Shelter provided you with clear communication and proactive support to resolve the issues you were experiencing. Delivering a helpful and straightforward support experience is something we strive for, and it's great to know we achieved that.
We'll be sure to share your kind feedback with Shelter. Thank you for choosing Vonage—we truly appreciate your support.
Regards,
John
Vonage business support
Shelter was fantastic help with…
Shelter was fantastic help with assisting us to update our account!
June 24, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
It's great to hear that Shelter was able to assist you with updating your account and made the process a smooth one. We'll be sure to pass along your kind feedback—it will mean a lot to them.
We appreciate your trust in Vonage and are always here if you need any further assistance.
Regards,
John
Vonage business support
Luciano was very efficient in sorting…
Luciano was very efficient in sorting out my account
June 24, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're delighted to hear that Luciano was able to sort out your account efficiently. We'll be sure to pass along your feedback—it's always encouraging for our team to know their efforts are appreciated.
Thank you for choosing Vonage. We look forward to assisting you again whenever you need us.
Regards,
John
Vonage business support
Luciano was very helpful on live chat…
Luciano was very helpful on live chat helping an issue we had quickly. An efficient company that helps us make and receive calls!
June 23, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're delighted to hear that Luciano was able to resolve your issue quickly through live chat. It's also great to know that our service is helping your business stay connected with reliable calling.
We'll be sure to share your kind feedback with Luciano. Thank you for choosing Vonage—we appreciate your support and look forward to assisting you again whenever you need us.
Best regards,
John
Vonage business support
Luciano was a superstar
Luciano was a superstar, talked me through all the issues i was having was patient and very cheerful.
Can't fault the service.
June 24, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're delighted to hear that Luciano was able to guide you through the issues you were experiencing with patience and a positive attitude. It's wonderful to know that his support made such a positive impression, and we'll be sure to pass along your kind words.
Thank you for choosing Vonage. We truly appreciate your feedback and are always here whenever you need us.
Regards,
John
Vonage business support
Shelter
Shelter, was very helpfull and resolved my issue, I am very pleased Thank You
June 22, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're delighted to hear that Shelter was able to resolve your issue and provide the support you needed. We'll be sure to share your feedback with them—it will be greatly appreciated.
Thank you for choosing Vonage. We're pleased we could help and look forward to assisting you again whenever you need us.
Best,
John
Vonage business support
Ange was very helpful
Ange was very helpful - sorted my problem and speedily
June 20, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your great review!
We're delighted to hear that Ange was able to resolve your issue quickly and provide the support you needed. We'll be sure to pass along your kind words—they'll be greatly appreciated.
Thank you for choosing Vonage. We're always here if you need any further assistance.
Best regards,
John
Vonage business support
Great help from Luciano this morning
Great help from Luciano this morning. Thank you.
June 18, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to leave us a review!
We're delighted to hear that Luciano was able to help you this morning. We'll be sure to share your kind feedback with him—it will mean a great deal.
Thank you for choosing Vonage. We appreciate your support and are always here if you need us.
Regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind review!
We're delighted to hear that you had an excellent experience with our customer service team. Providing helpful, efficient, and professional support is what we strive for, and it's rewarding to know we met your expectations.
Thank you for choosing Vonage. We appreciate your support and look forward to assisting you again whenever you need us.
Regards,
John
Vonage business support
Thank you!
Great platform to use for our business. Great customer service. Just been on the chat to Luciano as I was having some technical issues and he's sorted it out for me straight away. Very friendly and professional, thank you :)
June 17, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful review!
We're delighted to hear that you're enjoying the platform and that Luciano was able to resolve your technical issue so quickly. We'll be sure to pass on your kind words to him—it's always great to hear when our team has made a positive difference.
Thank you for choosing Vonage. We truly appreciate your support and look forward to continuing to provide you with friendly and professional service whenever you need us.
Regards,
John
Vonage business support
We experienced an issue during login
We experienced an issue during login, which was resolved quickly and efficiently. The support team responded promptly and ensured minimal disruption. Overall, the handling was smooth and professional.
June 17, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback.
We're pleased to hear that our team was able to resolve your login issue quickly and efficiently while keeping disruption to a minimum. Providing prompt, professional support is always our goal, and it's great to know your experience reflected that.
We appreciate your review and thank you for choosing Vonage.
Regards,
John
Vonage business support
Customer service...
The irony of not having a telephone helpline for business customers, to fix issues with phones, is boarder line hilarious.
June 15, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback.
We understand your point regarding the support channel. Our chat-based service is designed to provide fast and effective technical assistance for micro and small business customers.
We appreciate you taking the time to share your thoughts, and your comments will be passed on to the relevant team as part of ongoing service review and improvement.
Kind regards,
John
Vonage business support
Admin support query
Had to raise a query about how to add an email address to service alert reports for their VBC platform, Luciano kindly gave me time to make sure he understood my query fully, went away and quickly returned with the answers I needed to fulfil my query. Very happy!
June 12, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re glad to hear that Luciano took the time to fully understand your query and provided you with a clear and helpful solution regarding service alert report email setup. It’s great that he was able to return quickly with the information you needed.
We really appreciate you sharing this, and we’ll pass your comments on to Luciano.
Kind regards,
John
Vonage business support
The customer service was very quick and…
The customer service was very quick and efficient. My query was resolved in no time. Luciano from the customer service team guided me well, provided clear assistance, and resolved my issue promptly. I am very satisfied with the support I received.
June 10, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re pleased to hear that your query was resolved quickly and efficiently, and that Luciano was able to provide clear guidance and support throughout the process.
We really appreciate you taking the time to share your experience, and we’ll pass your kind comments on to Luciano.
Kind regards,
John
Vonage business support
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