Just been back on the Chat with Panashe again. I had a few technical issues with our new set up and Panashe sorted each one in turn - systematically and efficiently. My last issue turned out to be a u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
Company details
- Phone and Internet Service
- Call Center
- Software Company
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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For the second time in a week
For the second time in a week, the chat service has saved me Luciano was exceptionally wonderful and super helpful. Got my issue sorted, and made it easy for me, Luciano was able to work it out from my terrible description. Super service from Luciano - a legend
June 10, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback.
We’re really pleased to hear that Luciano was able to help you quickly and effectively, especially in resolving the issue from a brief description. It’s great to know the chat support has been consistently helpful for you.
We appreciate you taking the time to share this, and we’ll be sure to pass your comments on to Luciano.
Kind regards,
John
Vonage business support
Luciano was brilliant in resolving my…
Luciano was brilliant in resolving my issue quickly and efficiently.
June 9, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re glad to hear that Luciano was able to resolve your issue quickly and efficiently. It’s great to know you had a positive support experience.
We appreciate you taking the time to share this, and we’ll pass your comments on to Luciano.
Kind regards,
John
Vonage business support
wanted to update the address for our…
wanted to update the address for our account, interacted with Shelter and got the great timely response over the chat. Impressed with services.
June 8, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re pleased to hear that Shelter was able to assist you promptly with updating your account details and that you had a positive experience with the support provided.
We really appreciate you taking the time to share this, and we’ll make sure your comments are passed on to Shelter.
Kind regards,
John
Vonage business support
i had an issue setting up my account i…
i had an issue setting up my account i have tried support several time the only one resolved the issue is Luciano, he is absolutely great and helpful
June 8, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re glad to hear that Luciano was able to resolve your account setup issue after previous attempts with support. It’s great to know he provided the help you needed and got everything sorted for you.
We really appreciate you taking the time to share this, and we’ll pass your kind words on to Luciano.
Kind regards,
John
Vonage business support
Shelter was so so helpful in fixing the…
Shelter was so so helpful in fixing the issues with my phone!
I have been having trouble for weeks with my internal team trying to fix it, and within 15 minutes on the chat the issue has been resolved. So helpful, so handy, would definitely recommend.
June 8, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback.
We’re really pleased to hear that Shelter was able to resolve the issue quickly after it had been ongoing for some time. It’s great to know the support was efficient and made a real difference.
We appreciate you taking the time to share this, and we’ll be sure to pass your comments on to Shelter.
Kind regards,
John
Vonage business support
Adding company details
I spoke with the chatbot today and was transferred to Luciano, who was very helpful and completed my enquiry to add the company VAT to the billing.
June 8, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re pleased to hear that Luciano was able to assist you and successfully update your billing details. It’s great that everything was handled smoothly after your chat interaction.
We really appreciate you taking the time to share this, and we’ll make sure Luciano receives your comments.
Kind regards,
John
Vonage business support
Great Live Support!
Very helpful support chat from Tuwanda who helped me provision my Yealink handset in just a few minutes.
June 3, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback.
We're glad to hear that Tuwanda provided such helpful support and was able to provision your Yealink handset quickly and efficiently. It's great to know the process was completed within minutes and that you had a positive experience.
We’ll make sure to pass your kind words on to Tuwanda.
Kind regards,
John
Vonage business support
Shelter upgraded firmware for our…
Shelter upgraded firmware for our Polycom phones. Problem of phone drop-out with the message "line unregistered" fixed.
May 29, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks for your feedback.
We're glad to hear that Shelter was able to quickly identify and resolve the “line unregistered” issue by upgrading the firmware on your Polycom phones, restoring your service without further disruption.
We really appreciate you taking the time to share this, and we’ll pass your comments on to Shelter.
Kind regards,
John
Vonage business support
I had to get my new handset configured
I had to get my new handset configured, chatted with Luciano, he was swift and got it sorted for me within no time. that's all i epxect from your team. thanks
May 26, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your review.
We're delighted to hear that Luciano was able to get your new handset configured quickly and efficiently. Providing fast and effective support is exactly what we strive for, so it's great to know we met your expectations.
We'll be sure to pass your kind feedback on to Luciano.
Kind regards,
John
Vonage business support
I had an excellent experience with Shelter
I had an excellent experience with Shelter. He was extremely helpful, professional and responsive throughout the entire conversation. He answered every single question quickly and clearly and his support truly helped me in a very difficult situation. What impressed me the most was how fast everything was handled while still providing such high-quality assistance. I really appreciate his patience, dedication and willingness to help. Outstanding customer service — thank you, Shelter!
May 21, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're delighted to hear that Shelter provided such helpful, professional, and responsive support during a difficult situation. It's great to know that his quick assistance, clear communication, and dedication made a positive impact on your experience.
We'll be sure to share your kind feedback with Shelter. Thank you for choosing us, and we're always here if you need any further assistance.
Kind regards,
John
Vonage business support
Above and beyond
I would like to express my sincere gratitude for the exceptional support I received from Shelter. She went above and beyond by staying after hours to assist me with my issues, demonstrating outstanding dedication to customer service. I truly appreciated her willingness to address all my concerns and even took the time to ask if I had any further questions after we finished. Her professionalism and commitment made a significant difference, and I am very thankful for her help.
May 20, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your experience with us.
We're delighted to hear that Shelter provided such exceptional support and was able to assist you with all your concerns. Going above and beyond for our customers is something we strive for, and it's wonderful to know that her dedication, professionalism, and willingness to stay after hours made a positive difference.
We'll be sure to pass along your kind words to Shelter, who will be thrilled to receive your recognition.
Thank you for choosing us, and please don't hesitate to reach out if we can assist you again in the future.
Kind regards,
John
Vonage business support
Luciano made my day
Luciano made my day! Locked out of my account and sent me all the right info on email - Thanks soooo much!
Lou @ Brighter Spaces Ltd
May 15, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Luciano was able to help you regain access to your account and provide the information you needed. We'll be sure to pass your kind words on to him – feedback like yours truly makes our day!
Thank you for choosing us, and please don't hesitate to reach out if you need any further assistance in the future.
Kind regards,
John
Vonage business support
Shelter being really helpful for me
Shelter being really helpful for me, he gives all solution of my queries within minutes. Really appreciated.
May 13, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear Shelter was really helpful and was able to provide solutions to your queries within minutes. We truly appreciate you taking the time to share your experience and will make sure your kind words are passed on.
Regards,
John
Vonage business support
Luciano - was great and went above and beyond!
May 8, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re really pleased to hear that Luciano went above and beyond to support you. We’ll make sure your kind words are shared with him. We truly appreciate you taking the time to leave this review.
Regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear Luciano was able to resolve your issue in a single interaction and provide great support. We really appreciate you taking the time to share your experience and are happy to hear everything was sorted efficiently.
Best,
John
Vonage business support
Great customer support
Great customer support. I contacted Vonage for some technicall issue and Luciano helped me to resolve the issue in no time.
May 6, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear Luciano was able to resolve your technical issue quickly and provide great support. We really appreciate you taking the time to share your experience. Thank you for choosing Vonage!
Best regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear that Shelter was efficient and able to assist you quickly. We really appreciate you taking the time to share your experience. Thank you for choosing Vonage!
Regards,
John
Vonage business support
I contacted Vonage support via online…
I contacted Vonage support via online chat and had the pleasure of being assisted by Panashe. I reached out a couple of times for help with several tasks, and on each occasion, she was exceptionally polite, patient, and incredibly helpful. She made the whole process smooth and stress-free, and I truly appreciated her professionalism and support. Thank you, Panashe!
May 1, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing such wonderful feedback. We’re delighted to hear that Panashe provided you with polite, patient, and professional support throughout your interactions with us. It’s great to know she was able to make the process smooth and stress-free for you. We truly appreciate your kind words and will be sure to pass your comments along to Panashe. Thank you for choosing Vonage!
Regards,
John
Vonage business support
Once I had Shelter's attention and they…
Once I had Shelter's attention and they were focused on my query, everything was sorted quickly and efficiently.
April 28, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback. We’re delighted to hear that Shelter was able to resolve your query quickly and efficiently once connected with you. We truly appreciate your patience and your kind words, and we’ll make sure your comments are passed on to Shelter. Thanks again for choosing Vonage!
Regards,
John
Vonage business support
Mr.Shelter is helped to assist to…
Mr.Shelter is helped to assist to access admin portal and my problem is sorted it very quickly. Thanks. Ganesh Mani - Reudan International Ltd
April 22, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your review! It's great to hear that Shelter provided helpful, patient, and understanding support. We're glad all your questions and concerns were addressed, and we truly appreciate you taking the time to share this.
Regards,
John
Vonage business support
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