Just been back on the Chat with Panashe again. I had a few technical issues with our new set up and Panashe sorted each one in turn - systematically and efficiently. My last issue turned out to be a u... See more
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I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
Company details
- Phone and Internet Service
- Call Center
- Software Company
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Unreliable service, incompetent support
For a number of years the service worked fine but then it all went very wrong. This meant repeated instances where the service stopped working. This left us without inbound telephone service for weeks.
A measure of a good company is what they do at that point. And sadly, we experienced immediate barriers to support, initially in the ability to make contact and subsequently in the incompetence of the support staff.
We are a tech company so when encountering tech problems we know the likely causes but always consider alternatives. Vonage support do not. Their fault finding works on the basis that the customer is wrong which excludes the potential for swift resolution of problems that don’t fit the script.
So getting issues escalated beyond the blinkered and handcuffed first line support is a struggle. Even a very simple suggestion (try calling the number and you’ll see it doesn’t work) were ignored because it doesn’t fit into their diagnostic work flow.
And then when it happened again a few weeks later… same process! No, wouldn’t consider it could be the same problem so you start over again.
And again a month later.
So we cancelled and yet, despite the weeks of downtime and unreliable service they still want another months payment. Not a business we will ever work with again.
January 1, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback. We’re sorry to hear about the experience you describe and we understand how frustrating repeated service interruptions and delays in resolution can be.
For micro and SMB accounts, support is provided through our digital channels, specifically live chat and email, which are designed to allow our teams to gather the necessary diagnostic information and assist customers as efficiently as possible.
Regarding your cancellation, we confirm that we have received your request and it will be actioned accordingly. As outlined in our terms:
3. Term and Consequences of Termination
3.1 This Agreement shall commence on the date Vonage accepts your order for the Service for the minimum term as set out in your order ("Minimum Term") and, except as provided elsewhere in this Agreement, shall continue thereafter unless terminated sooner by Vonage or by you. You can terminate this Agreement in full, or some but not all of your lines, seats, extensions and other features of the Service, at any time for any reason by providing at least thirty (30) days notice.
We appreciate you sharing your experience and acknowledge the frustration this situation has caused.
Kind regards,
John
Vonage Business Support
Needed to change my company details and…
Needed to change my company details and billing information. Had a very swift exchange of messages with Shelter who passed over all documents I needed to fill in and also stayed on line until they were confirmed received at their end.
Fingers crossed the next step goes as seamlessly as contacting Vonage via livechat.
March 10, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your experience.
We’re very pleased to hear that Shelter was able to assist you promptly and guide you through the process of updating your company and billing details. Ensuring everything is handled clearly and efficiently is exactly what we aim for, so it’s great to know the live chat experience met your expectations.
We’ll be sure to pass your kind words on to Shelter. And rest assured, the team will continue to support you through the next steps to ensure the process goes just as smoothly.
If you need any further assistance, we’re always here to help.
Best regards,
John
Vonage business support
Best service and price
I had a chat with Ange and it was great. I am using Vonage for the last 5/6 years and have no issues.
March 9, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to leave a review and for being a Vonage custome, we truly appreciate your continued support.
We’re very pleased to hear that you had a great interaction with Ange and that your experience with the service has been smooth over the years. Feedback like this means a lot to our team, and we’ll be sure to share your kind words with Ange.
If you ever need any assistance, our team is always here to help.
Regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your review and for taking the time to share your experience.
We’re delighted to hear that you had a positive interaction with our Customer Support team, and we’ll be sure to pass your kind words on to Tuwanda. Feedback like this is always appreciated and serves as great motivation for the team.
If there is ever anything further we can assist you with, please don’t hesitate to reach out. We truly appreciate your support.
Best,
John
Vonage business support
Very easy and efficient
Very easy, quick and helpful completion of my request by Panashe
February 25, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback.
We’re delighted to hear that Panashe was able to assist you quickly and efficiently. Providing prompt and helpful support is exactly what we strive for, and it’s great to know your request was handled smoothly.
We’ll be sure to pass your kind words on to Panashe — she´ll truly appreciate it.
Best,
John
Vonage business support
No customer service
We have used Vonage for years and they cut our lines of yesterday afternoon as they said we missed a payment after saying not a problem can we pay we were told you will have to wait 2 hours for a call I said we are running a business of 20+ staff and they still have not called us nearly 24 hours after you can not run a business like this I would not suggest any business going with this company and we are now planning to move away after nearly paying you £1,000 a month.
Any one needs advice our business is Business Development And Project Management Limited
February 23, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your feedback and for the many years you’ve been with us. We genuinely appreciate both your time and your continued business.
We understand how critical uninterrupted service is for a growing organisation, and we’re sorry to hear about the impact this situation has had on your operations. We recognise how concerning this must have been for your team.
For clarity, service suspensions are not carried out arbitrarily. They follow a defined process over several weeks, including multiple notifications and contact attempts, to provide ample opportunity for resolution before any restriction is applied. The aim is always to avoid disruption wherever possible.
That said, we acknowledge your frustration and regret that your recent experience has led to this level of dissatisfaction. Your feedback is important, and we do take it seriously.
Regards,
John
Vonage business support
Thanks for Ange
Thanks for Ange, its a marvellous job within a minute thank you so much for your help
February 23, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your great feedback!
We’re so pleased to hear that Ange was able to assist you so quickly and efficiently. Delivering fast and effective support is exactly what we aim for.
We’ll be sure to pass on your kind words — he'll really appreciate it.
Best,
John
Vonage business support
Have been a customer for 8 years and in…
Have been a customer for 8 years and in that time the service has gone down hill, to the point where using/contacting Vonage is a drag on my time. Even though you have a business account, they do not have a phone line for business level support, only a webchat service. They used to have business support over the phone. Personal Vonage lines (not business) have a phone line for support. They don't seemingly understand that business users want technical support that is easy and fast. The support I have been receiving is too slow and imprecise.
February 23, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your review.
We’d like to clarify that our business support is provided via chat and email, and your recent queries were handled in line with these established channels and processes.
We appreciate you highlighting your concerns around accessibility and response times. Your feedback is valuable and will be shared internally as part of our ongoing service evaluation.
Regards,
John
Vonage business support
Customer support
The customer support was very helpful. Initially I was annoyed as I couldn't get through via phone but I used the chat function and the customer service agent Shelter was very helpful. They were patient and guided me through a fix which got my phones back on track. I'm grateful for the service!!
February 20, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re sorry to hear you initially had trouble getting through by phone, but we’re really pleased that our chat support was able to step in and help. It’s great to know Shelter was patient and guided you through the fix to get your phones back on track.
We truly appreciate your feedback and your kind words — we’ll be sure to pass them on!
Regards,
John
Voange business support
Customer service with Panashe was amazing
I used the chat feature to speak with a member of the team for setting up my virtual assistant. They were friendly, efficient and helped me to understand more so I'm able to do this myself in future. Panashe was patient and very helpful
February 17, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely feedback!
We’re so pleased to hear that you found the chat support friendly and efficient while setting up your virtual assistant. It’s great to know Panashe was patient and helped you feel confident managing it yourself going forward.
We’ll be sure to share your kind words — they’ll really appreciate it!
Regards,
John
Vonage business support
Tuwanda made connceting my physical…
Tuwanda made connceting my physical phone very easy and explained it clearly step by step.
February 13, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind feedback!
We’re really pleased to hear that Tawanda made connecting your physical phone easy and guided you clearly through each step of the process. Providing simple, step-by-step support is exactly what we aim for.
We’ll be sure to share your lovely comments with Tawanda — they’ll truly appreciate it. Thanks again for taking the time to share your experience!
Best regards,
John
Vonage business support
Excellent service
We set up a new account on 11/02, received all of the lines, extension as promised within 24 hours. We then got fantastic help from Orji and Ange to set up the system exactly we as needed it. We're a very happy client.
February 12, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your wonderful feedback! We’re delighted to hear that your new account was set up smoothly and that everything — including your lines and extensions — was delivered within 24 hours as promised.
It’s fantastic to know that Orji and Ange were able to support you in configuring the system exactly to your needs. We’ll be sure to pass along your kind words to them — they’ll really appreciate it.
We’re thrilled to have you on board and look forward to continuing to support your business. Thank you for choosing us!
Regards,
John
Vonage business support
hi i would jus like to say shelter has…
hi i would jus like to say shelter has been very helpfull today he helped me with all my queires jus in few seconds he is the best i hope nxt tym i get to talk to himm again
February 11, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your experience. We’re thrilled to hear Shelter was able to resolve your queries in just a few seconds and provide such helpful support. We’ll make sure she sees your feedback — it will absolutely make his day!
Regards,
John
Vonage business support
Excellent Service
Excellent Service to change the Handset
Shelter is giving me the best support
February 10, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re so pleased Shelter was able to support you with changing your handset and make the process easy for you. Your feedback means a lot to us, and we’ll be sure to pass it on.
Regards,
John
Vonage business support
Just wanted to take a moment to say a…
Just wanted to take a moment to say a big thank you to Shelter for the excellent support during my recent request. From the start, Shelter was professional, friendly, and really helpful in getting my termination of account sorted.
I especially appreciate how understanding they were with the issue of me not being very tech minded!
What stood out the most was their clear communication and efficiency—they didn’t just answer my questions but made sure I understood everything along the way. It’s rare to get such smooth and hassle-free customer support, so I really appreciate it!
5/5 Service!
Thanks again, Shelter, you made this process way easier than I expected. Keep up the great work!
February 6, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your incredibly kind and detailed feedback. We’re absolutely delighted to hear that Shelter provided such professional, friendly, and efficient support while assisting with your account termination.
We’re especially pleased that the communication was clear and easy to follow — making sure everything is fully understood, regardless of technical experience, is very important to us. We’ll be sure to pass your wonderful comments on to Shelter.
We truly appreciate you taking the time to share your experience and for the 5/5 rating. It means a great deal to us.
Best regards,
John
Vonage business support
Shelter was helpful to resolve the…
Shelter was helpful to resolve the issue.
February 4, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your comments. We’re happy to hear Shelter was able to resolve the issue for you. Your feedback is greatly appreciated.
Regards,
John
Vonage business support
absolutley fanatastic service from the…
absolutley fanatastic service from the team at Vonage and especially Ange .. First Class
February 4, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your fantastic feedback. We’re thrilled to hear you received first-class service from the team, and especially from Ange. We’ll be sure to pass on your kind words – they’ll mean a lot. We truly appreciate you taking the time to share your experience.
Best,
John
Vonage business support
Vonage support was very good
Vonage support was very good. They helped me to set up all of our lines easy to manage.
They cancelled extra lines that were no longer needed, which will also save money.
February 4, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad we could support you with setting up your lines and optimising your account by removing the ones you no longer needed. We appreciate your review!
Regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely review!
We’re so pleased Ange was able to sort things out for you quickly and with courtesy. Providing efficient and friendly support is exactly what we aim for. We truly appreciate you sharing your experience!
Regards,
John
Vonage business support
I got a quick respinse and resolved my…
I got a quick respinse and resolved my issue straight away. Great sevice from Shelter. Thanks
February 3, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re pleased to hear that your concern was addressed promptly and that Shelter was able to assist effectively. Your comments will be shared with them, and we appreciate you taking the time to let us know.
Regards,
John
Vonage business support
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