Just been back on the Chat with Panashe again. I had a few technical issues with our new set up and Panashe sorted each one in turn - systematically and efficiently. My last issue turned out to be a u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
Company details
- Phone and Internet Service
- Call Center
- Software Company
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding support and dedication from the Vonage team
We recently faced a very stressful situation where our long-standing UK business number was disconnected, which had a major impact on our operations. The number is extremely important to our business, and getting it back meant everything to us.
I’m very happy to say that the Vonage team went above and beyond to help us. The issue was escalated properly, and through persistence, technical expertise, and genuine effort, the number was successfully restored and is now fully working again.
I would especially like to thank Dwayne, Ange, Tauffiq, Shelter, and Brian for their support, patience, and dedication throughout the process. Their professionalism and willingness to help made a huge difference during a very challenging time.
Thank you, Vonage team, for not giving up and for proving that great customer support still exists. We truly appreciate your efforts.
January 30, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience with us. We understand how critical this situation was for your business, and we’re really glad our team was able to see it through to a successful resolution. Restoring your service required careful coordination and commitment, and it’s great to know that effort made a meaningful difference for you. Your recognition of Dwayne, Ange, Tauffiq, Shelter, and Brian will be shared with them — they’ll truly appreciate it. Thank you for your trust and for acknowledging the work behind the scenes.
Best,
John
Vonage business support
Had a great experience with Vonage…
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support line and found the chat function, which I always hate because most online chats take ages to get someone to chat and they take ages to help. However, Panashe connected with me pretty much instantly and did everything. I just simply described what I wanted and they did it, which I find amazing. Instant and help over what I could even expect.
January 29, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback — it’s great to hear that your request was handled quickly and efficiently. We’re pleased that the solution put in place met your needs and helped improve how incoming calls are managed. Panashe will be happy to know their support made a positive difference. We truly appreciate you choosing Vonage and taking the time to share your experience.
Regards,
John
Vonage business support
I want to share my experience to help…
I want to share my experience to help any small business considering Vonage make an informed decision.
I am a legitimate, registered small business. As requested, I provided identification and business details during onboarding. I then spent weeks building and testing code to integrate Vonage numbers into my systems.
However, without warning (or email), I attempted to log in and was met with a message stating there was “an issue with my account” and that I could not sign in. No reason was provided. Assuming it was a mistake, I contacted support. One agent could not locate my account details and advised me to call another number, where I encountered the same problem again.
I eventually reached live chat and was told I needed to submit additional information. I then spent significant time preparing screenshots and a detailed explanation of my intended use. For context, I run a gardening business and intended to use the service to send customers legitimate updates, such as when I would be attending their property.
Despite providing the information requested, I later received a message stating my account had been suspended and that I should find another supplier. There was no clear explanation of what had triggered the suspension, and there was also no mention of a refund for the remaining credit on my account.
All I have tried to do is use the service legitimately and “above board.” Unfortunately, I found the handling of this situation unkind, unclear, and unprofessional. Based on my experience, I would strongly advise other small businesses to think carefully before relying on Vonage—because even if you are using the service properly, access can be removed without a clear reason, leaving you unsure what you have allegedly done wrong and scrambling for an alternative provider.
I have dealt with poor customer service before, but this has been one of the worst experiences I have ever had in my life time.
January 27, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this situation has been and appreciate you explaining the impact it’s had on your business.
We would like to clarify that Vonage Business Communications UK (VBC UK) operates separately from Vonage’s API services. Account reviews, suspensions, and billing related to API usage are managed by a different team and are outside the scope of VBC UK support.
While we regret that your overall experience with Vonage has been disappointing, we encourage you to continue working directly with the API support team at https://api.support.vonage.com/hc/en-us so they can review your account status and any outstanding balance.
Thank you again for your feedback, and we’re sorry this did not meet your expectations.
Kind regards,
John
Vonage business support
Panashe gave me all the answers i…
Panashe gave me all the answers i needed for each of my inquiry and also provided me support on the issue i had with the reporting.
January 22, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback! We’re glad Panashe was able to provide all the answers you needed and assist you with the reporting issue. We appreciate you taking the time to share your experience!
Best,
John
Vonage business support
Set up new phone with agent Shelter
Set up new phone with agent Shelter. Worked great!
January 22, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks for your feedback! We’re glad to hear Shelter helped you set up your new phone and that everything worked great. We appreciate you sharing your experience!
Regards,
John
Vonage business support
EXCELLENT Support from Shelter.Handled…
EXCELLENT Support from Shelter.Handled the problem with ease and perfection.
January 20, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We’re thrilled to hear that Shelter handled your issue with such ease and perfection. Your kind words mean a lot to us, and we’ll be sure to share them with her!
Best regards,
John
Vonage business support
Tuwanda
Tuwanda, was very helpful, she resolved my issue very quickly, She is clearly very good at her job
January 14, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re delighted to hear that Tawanda provided quick and effective support. He's a valued member of our team, and your kind comments will be shared with him. We really appreciate you taking the time to leave a review.
Best,
John
Vonage business support
Awful customer service
Awful customer service, our account was suspended over a week ago, and still has not been restored, while we now find out that charges continued to accrue during the suspension (we were unable to do anything via either the web platform or the API). We now have over 150 EUR in disputed charges on our account and we still cannot access it. Vonage (Nexmo) is not the same company that it was when we began business with them over 6 years ago. We cannot recommend it anymore.
January 13, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the frustration this situation has caused and understand how disruptive account access and unexpected charges can be.
That said, we’d like to clarify that Vonage Business Communications UK (VBC UK) operates separately from the Vonage API (formerly Nexmo) platform. Account access, suspensions, billing, and usage related to the API are managed by a different team, and unfortunately fall outside the scope of VBC UK support.
We absolutely regret that your experience with Vonage as a whole has led to this disappointment, and we encourage you to continue working directly with the Vonage API support team so they can properly review the suspension and disputed charges on your account.
Thank you again for sharing your experience, and we’re sorry it did not meet your expectations.
Kind regards,
John
Vonage business support
Panashe was clear and helpful in her…
Panashe was clear and helpful in her instructions and the problem was resolved.
NB. I got through to an agent straight away so there was no waiting.
January 13, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to leave a review. We’re glad to hear your issue was resolved promptly and that Panashe provided clear guidance throughout. It’s also great to know you were connected without any delay. We’ll be happy to pass your feedback on to her. We really appreciate it!
Regards,
John
Vonage business support
They were very responsive and helped me…
They were very responsive and helped me with my problem efficiently, and they were very friendly
January 12, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We really appreciate you taking the time to share your experience.
Regards,
John
Vonage business support
Panashe was FANTASTIC on our call this…
Panashe was FANTASTIC on our call this morning and got everything sorted so well! Thank you so much!
January 7, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely feedback! We’re so pleased to hear that Panashe was fantastic and got everything sorted for you so smoothly. Your kind words will absolutely be shared with her. Thanks again for taking the time to let us know — it really means a lot!
Regards,
John
Vonage business support
How A Small Problem Became A Big Problem
I dislike that when I spoke to a member of your support team his English wasn't fluent and he had difficulty understanding what I was saying.
When I was eventually reaching a Business online chat, Tuwanda managed to get my problem solved eventually, but it took such a long time. I had to answer a series of difficult technical questions before we could move forward with my problem, and for me time is at a premium. I am grateful the problem was solved, but something that should have taken three minutes to nearly 45 minutes and that is unacceptable.
January 6, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback — we genuinely appreciate it.
We’re sorry to hear about the difficulties you experienced during your initial interaction and understand how frustrating it can be when communication isn’t as smooth as expected, especially when time is at a premium. That’s not the experience we aim to provide.
We’re glad that Tuwanda was ultimately able to resolve the issue for you, but we fully acknowledge your concern regarding the length of time it took. While some technical issues do require detailed verification to ensure they’re resolved correctly and securely, we agree that this should always be handled as efficiently as possible.
Your feedback has been shared internally so we can continue improving both communication clarity and resolution times. Thank you again for your patience and for bringing this to our attention — it helps us do better.
Regards,
John
Vonage business team
Tried to resolve many issues via Vonage…
Tried to resolve many issues via Vonage chat support today and the advisor Ange was extremely patient and helpful! A great employee for the company! Keep the good work up!
January 6, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind feedback! We’re delighted to hear that Ange was patient and helpful while assisting you with multiple issues. He's a real asset to the team, and your comments will definitely be shared with her. Thanks again for taking the time to leave such a positive review — we really appreciate it!
Best regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks so much for your review! We’re really happy to hear everything was easy and smooth. Don’t hesitate to reach out if you need anything else
Regards,
John
Vonage business support
Anger the agent was extremely efficient…
Anger the agent was extremely efficient and help full
December 22, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re really pleased to hear that Ange was extremely efficient and helpful. Providing quick and effective support is exactly what we aim for, and we’ll be sure to pass your kind words on to him. Thanks again for taking the time to leave a review!
Regards,
John
Vonage business support
I contacted vonage to help me set up my…
I contacted vonage to help me set up my voicemail greetings for the Christmas holidays,
Tuwanda asked all the right questions and set this up quickly and efficiently.
December 17, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re glad Tawanda was able to set up your Christmas voicemail greetings quickly and efficiently.
We’ll be sure to share your kind words with Tawanda.
Kind regards,
John
Vonage business support
Appreciate the prompt response
Appreciate the prompt response. Especially whenever Shelter assists - my experience with them is great
December 17, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind words! We’re delighted to hear that Shelter consistently provides you with great support and prompt responses.
We’ll be sure to share your feedback with Shelter.
Kind regards,
John
Vonage business support
Panashe is amazing
Panashe is amazing, assisted my and resolved my needs in no time. Thank you!
December 16, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We’re thrilled to hear that Panashe assisted you quickly and resolved your needs.
We’ll be sure to pass on your kind words to Panashe.
Kind regards,
John
Vonage business support
Just had an online chat with Shelter
Just had an online chat with Shelter, snappy and efficient. Query dealt with, minimum fuss. Thank you
December 15, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
hank you for your feedback. We’re glad to hear Shelter was able to resolve your query quickly and efficiently with minimal fuss.
We really appreciate you taking the time to share your experience.
Kind regards,
John
Vonage business support
very helpful .
very helpful .. simple to understand .. take very short time to solve my problem thank you very much
December 11, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re happy to hear that the support was clear, helpful, and resolved your issue quickly.
We appreciate you taking the time to share your experience.
Kind regards,
John
Vonage business support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.