I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support... See more
Company replied
Company details
- Phone and Internet Service
- Call Center
- Software Company
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
Although there is no number to call for the customer service, the staff on the chat are well trained and on the ball.
December 9, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. While we don’t offer phone support for this service, we’re pleased to hear that our live chat team was helpful, well trained, and responsive.
We really appreciate you taking the time to share your experience.
Kind regards,
John
Vonage business support
Connected!
Got our new handsets, they work well and Ange was very helpful on the online chat to get them setup.
December 9, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear your new handsets are working well and that Ange was able to help you get everything set up via online chat.
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Ange.
Kind regards,
John
Vonage business support
Shelter is helped more to configure 8…
Shelter is helped more to configure 8 nos extensions. Thanks a lot.
December 8, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback. We’re really glad to hear that Shelter was able to help you configure the 8 extensions and support you through the setup.
We truly appreciate you taking the time to share your experience and will be sure to pass this on to Shelter.
Kind regards,
John
Vonage business support
A supportive and efficient business
I have been with Vonage for 5 years and have always found them very supportive and efficient.
December 2, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for being a valued customer for the past five years and for your kind words. We’re pleased to hear you’ve found our team supportive and efficient throughout your time with us.
Kind regards,
John
Vonage business support
Recorded message not playing
We have been experiencing issues with our recorded message not playing when calls were unanswered.
I had an online chat today with an adviser named Shelter who was extremely helpful and polite.
This issue was resolved via the online chat - very happy with their support and would use this method again with any further issues
November 25, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience. We’re delighted to hear that Shelter was able to assist you promptly and resolve the recorded message issue during your online chat. We appreciate your positive feedback and look forward to supporting you again whenever needed.
Kind regards,
John
Vonage business support
Ange - Supper Star
I needed technical support, and Ange from the Vonage team was incredibly kind and helpful.
November 24, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback! We’re glad to hear that Ange provided you with helpful and friendly technical support. We appreciate you sharing your experience.
Kind regards,
John
Vonage business support
He answered all the questions I had…
Shelter, support and resolved all the problems I had with no time!
November 24, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re pleased to hear that Shelter was able to support you and resolve your issues quickly. We appreciate you sharing your experience.
Kind regards,
John
Vonage business support
It's nice chatting with customer care…
It's nice chatting with customer care executive Shelter. Helped to provide responses to all my queries.
November 24, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind words! We’re glad Shelter was able to assist you and provide answers to all your queries. We appreciate you taking the time to share your experience.
Kind regards,
John
Vonage business support
great support from Panashe Nyamud
great support from Panashe Nyamud! very much appreciated!
November 19, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your feedback! We're happy to hear that Panashe provided great support. We truly appreciate you taking the time to leave a review.
Kind regards,
John
Vonage business support
Ange was very helpful
Ange was very helpful in quickly setting a last moment configuration change
November 18, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear that Ange was able to assist you and get the last-minute configuration change sorted quickly. We appreciate you taking the time to share your experience.
Kind regards,
John
Vonage business support
Ange made our experience so easy
Ange made our experience so easy! we had a 4 extension phone system and needed to make some changes. Ange did this within 10 minutes on live chat with me! I was conscious this would take a long time! But what an easy process!
Thank you so much!!
November 14, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to leave this review. We are delighted to hear that Ange was able to assist you promptly and make the changes to your 4-extension system with ease. It is great to know the process was quicker and smoother than expected. We truly appreciate your feedback and are pleased that your experience with us was so positive.
Regards,
John
Vonage business support
Moved across to vonage business today.
Moved across to vonage business today.
We are using a group (one number and all phones ring) as is the case with all customer facing teams.
Unfortunately, and absurdly, every single person gets a missed call when another member of the team answers the phone!!!?
Chat support said sorry this is just the way it is? How can a sales office / contact centre operate taking in 100s of calls a day operate using this system?
How on earth can you track which calls have been answered and not when every person has 100s of missed calls every time they are not the one to answer the phone
Absolutely baffled and will be looking elsewhere
November 14, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback. We are sorry to hear of the difficulties you encountered while setting up your Call Group. The behaviour you described—where all group members receive a missed-call notification when another colleague answers—is expected functionality and is explained within our product documentation.
We do, however, fully appreciate that this may not be suitable for teams managing a high volume of calls. Please be assured that we can enable a feature on your account that suppresses missed-call notifications for users who did not answer the call.
We would welcome the opportunity to assist you further. If you could contact our support team with your account details, we will be pleased to review your configuration and activate the appropriate setting. Thank you again for your feedback.
Best,
John
Voange business support
Superb support by Shelter
November 14, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
It’s wonderful to hear that Shelter was able to assist you and solve your issue. Thank you for taking the time to share your experience—we’re always happy to help.
Regards,
John
Vonage business support
Thanks Shelter.
We have dealt with Voange for more than 8 years. Today, we got support from Shelter. They solved our issue within 7 min.
November 13, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your loyalty over the past 8 years! We’re glad to hear that Shelter was able to resolve your issue so quickly. Your continued trust means a lot to us, and we’re always here whenever you need support.
Best regards,
John
Vonage business support
Panashe offered quick
Panashe offered quick, clear and professional service - well done!
November 12, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your experience! We’re glad to hear that Panashe delivered prompt and professional support. We truly appreciate your kind words.
Regards,
John
Vonage business support
Excellent customer service
I just had a phenomenal experience with Ange on the technical support side and she was so patient with me and helped me through our set up despite our crazy situation!
November 8, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to leave this review. We’re very pleased to hear that Ange was able to assist you with your phone and mobile setup and ensure everything is working as it should. Providing clear, patient support is important to us, and it’s great to know that Ange delivered exactly that. If you need anything else, we’re always here to help.
Best,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind words! We really appreciate you taking the time to share your experience — it means a lot to our team.
Best,
John
Vonage business support
Shelter is a star
Shelter is a star. Understood our issue quickly and resolved it in minutes even waited for us to double check. THANK YOU!
October 31, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely feedback! We’re so glad to hear that Shelter was able to sort things out so quickly and made sure everything was working perfectly before closing the case. We’ll make sure your kind words reach her — she’ll be thrilled!
Kind regards,
John
Vonage business support
Ange was so helpful today with my case…
Ange was so helpful today with my case that I raised. Answered all my questions, quickly and very professionally. Thank you Ange for all your help today.
October 31, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind review! We’re really happy to hear that Ange was able to help you so efficiently and answer all your questions with such professionalism. We’ll be sure to pass on your lovely feedback to her — she’ll really appreciate it!
Kind regards,
John
Vonage business support
Agne was really helpful
Agne was really helpful. She helped to resolve a query i had in regards to my account promptly and efficiently.
October 30, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind words! We’re really glad to hear that Ange was able to help you quickly and efficiently with your account query. We’ll be sure to share your feedback with her — it’ll make her day!
Kind regards,
John
Vonage business support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.