I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support... See more
Company replied
Company details
- Phone and Internet Service
- Call Center
- Software Company
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Don't forget your password
An ammendment:
After much to and fro I discovered that there are in fact two very similar url's for the support page;
support.vonage.co.uk - This is probably the wrong one for you and will send you down a rabbit hole of misery.
The correct one is - vonage-support.co.uk which will send you to a very effective chatbot.
I flagged this issue to the senior leadership team at Vonage and they were extremely responsive and somewhat to surprised to learn of the remarkably similar URL's and are addressing the issue.
Don't forget your password or you'll never ever, ever, ever, ever get back into your account. There is literally no customer support for small businesses as far as I can detect. I would describe the experience as kafkaesque. Call the number for business support listed on the website. Get through to a call centre in India. Give them your phone number. They'll tell you that you've come through to the residential call centre (despite the options literally being for business when telling you to press 1,2 or 3) and that they don't have a number they can give you for business support. They'll send you back to the website so you can email the support team. Email the support team asking for help with logging back in. Get an email from the support team asking for your account number, name, address etc. Respond to the email. Get an email back from support saying sorry, we only deal with residential customers and that you should call the business support number on below. Call the number. Get through to a call centre in India, get told that they only support residential customers and that you should contact the support team through the website. Repeat until you no longer need the self-help section of the website and get referred to a psychiatrist who can help you deal with the fact that you'll be paying for phone numbers you can't use until you're dead.
October 28, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks so much for sharing your experience and for taking the time to update your review with the correct support link — that’s really helpful. We completely understand how frustrating it must have been trying to get help and ending up stuck between pages and teams.
We’re genuinely sorry for the confusion caused by the similar URLs and the trouble you had getting back into your account. Your feedback has been passed on so we can make things clearer and avoid this happening again.
We really appreciate your patience and the effort you made to flag this to our leadership team — it’s feedback like yours that helps us get better.
Kind regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind words! We really appreciate you taking the time to share your experience — it means a lot to our team.
Best,
John
Vonage business support
Panashe helped massively with setting…
Panashe helped massively with setting up our new Virtual Assistant.
October 22, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for the kind words! We’re so glad to hear that Panashe made your support experience smooth and helpful. Feedback like yours motivates our team to keep delivering the best service possible.
Best,
John
Vonage business support
Ange is too good
Ange is too good. Know what he is doing and is really quick and fast.
October 17, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your wonderful review! We're thrilled that you’re happy with our service and grateful for your kind words.
Kind regards,
John
Vonage business support
My advisor
My advisor, Shelter, was very helpful and resolved my query politely and efficiently. So a good overall customer experience for me. You are a Star Shelter.
October 16, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We truly appreciate your positive feedback! It’s great to know that our efforts made a difference — thank you for being part of our community.
Regards,
John
Vonage business support
Having being a Vonage customer for the…
Having being a Vonage customer for the past 10+ years, I feel that the team at Vonage are very attentive to their customers and feels that when issues arise usually I get them resolved on a timely basis.
October 13, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely review! Your support and trust inspire us to keep providing the best possible service every day.
Best,
John
Vonage business support
Quick resolution
Shelter help resolve my issue today, very quickly and efficiently. Great service!
October 13, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re delighted to hear you had a great experience! Thank you for choosing us and for taking the time to leave such a positive review.
Regards,
John
Vonage business support
Had to change timings and set up…
Had to change timings and set up transfer. Spoke to Shelter via chat and they did everything I asked. Very helpful and made my day so much easier.
October 9, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re so happy to hear that Shelter made your day easier! Thank you for sharing your positive experience—our team works hard to make every interaction seamless, and it’s always rewarding to hear that reflected in your feedback.
Kind regards,
John
Vonage business support
Prompt support
We were unable to call a few international numbers and contacted Vonage. The agent Ange patiently looked into the matter and gave me the case numbers and assured me to resolve the issue at the earliest.
October 8, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We truly appreciate your feedback! It’s great to hear that Ange provided patient and detailed assistance in getting your international calling issue sorted. We’ll be sure to share your kind words with her and the team.
All the best,
John
Vonage business support
Shelter is a star
I made a massive mess up today and deleted stuff on my laptop vonage. a lovely person call Shelter helped me correct it all, so helpful as I am useless at tech. thank you Shelter you are a star
October 8, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely message! We’re so glad Shelter could help you recover everything and turn the situation around. We know how stressful tech mishaps can be, so it’s great to hear you felt supported and reassured throughout.
Warm regards,
John
Vonage business support
Prompt and efficient service
Prompt and efficient service. I needed assistance with the company invoices for our accounts department, and Shelter quickly understood the task at hand. Very polite and professional throughout. Thank you
October 3, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re delighted to know that Shelter provided prompt and efficient support with your invoices. It’s wonderful to hear your experience was both smooth and professional. Your feedback will be shared with Shelter and the team—thank you for taking the time to write this review!
Kind regards,
John
Vonage business support
Tauffiq
Tauffiq, you’ve done an amazing job! I had been struggling for the past 36 hours and spoke with three different agents, but finally, you were able to resolve the issue. Our Vonage app had crashed, and I truly appreciate your help in resolving it.
October 2, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind words! We're thrilled to hear that Tauffiq was able to resolve your issue after such a long struggle. We'll make sure your feedback reaches him—it’ll mean a lot. We truly appreciate your patience and for giving us the opportunity to make things right.
Best regards,
John
Vonage business support
Best in Business
Every matter is solved in minutes. Professionalism at its best. keep it up
September 30, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We’re delighted to know that our team could resolve everything promptly and professionally. Your encouragement means a lot, and we’ll keep striving to deliver the best service.
Best,
John
Vonage business support
Shelter helped us with our request
Shelter helped us with our request. Thank you it was quick and we had no issues.
September 25, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re glad to hear that Shelter was able to assist you quickly and without any issues. Thank you for taking the time to share your experience with us!
Regards,
Jhon
Vonage business support
Shelter from Vonage provided good…
Shelter from Vonage provided good support and solved my requirements.
September 23, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your feedback! We’re so pleased to hear that Shelter was able to provide the support you needed and resolve your requirements. We’ll make sure your appreciation is passed along to them.
Best,
John
Vonage business support
Contract cancellation - easy and fast
I needed to cancel the contract with Vonage and Shelter helped me with this. Shelter was polite and efficient, and answered all my questions. Great service!
September 23, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind words! We’re delighted to hear that Shelter was able to assist you efficiently and answer all your questions. We’ll be sure to share your feedback with them. Your satisfaction means a lot to us, and we’re glad we could make the process smooth for you.
Regards,
John
Vonage business support
online account assistance
Quick reply online chat which dealt with my query very satisfied.
September 22, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re happy to hear our online chat team responded quickly and resolved your query to your satisfaction.
Best regards,
John
Vonage business support
Panache helped me get back online after…
Panache helped me get back online after a password issue. Once I was talking to a human rather than a Bot things went smoothly although I waited nearly 30 mins before being connected to a human.
September 19, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience. We’re sorry for the wait before reaching a human agent, but we’re delighted that Panashe was able to resolve your password issue and get you back online quickly once connected.
I’ll be sure to share your kind words with Panashe—she'll be thrilled to know she made a difference.
Regards,
John
Vonage business support
I needed to cancel my arrangement with Vonage
I needed to cancel my arrangement with Vonage. I was introduced via the chat line to an operator called Shelter who was courteous, polite and efficient. Shelter handled my enquiry quickly and resolved everything easily. Thank you
September 19, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience. We’re delighted to hear that Shelter provided courteous, efficient support and was able to resolve your cancellation smoothly. We’ll be sure to pass along your kind words—they’ll be much appreciated!
Best regards,
John
Vonage business support
I was very impressed this time
I was very impressed this time, as I had the solution quite quickly, compared to other occasions where I got nowhere till support 2 got involved and then it was seconds
September 19, 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your honest feedback. We’re delighted to hear that this time you received a quick solution and a smooth experience. We also appreciate you noting the past delays—your input helps us keep improving so every interaction is as efficient as this one.
Regards,
John
Vonage business support
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