Vospers - Van Centre Plymouth Reviews 135

Great service . I was a bit aprehensive about buying a van that was located 250 miles from me .
But the salesman Dan made the whole process of buying my transit custom MSRT easy and stress free .
Answered all my questions and sent comprehensive walk around video .
Higly recomended .

This could so easily have been a five star reviews with pats on the back for the brilliant reception staff and lots of goodwill earnt and a review upholding Vospers reputation instead I feel ripped off and taken for a ride by a big company. My engine management light came on a while back and after waiting a few weeks took it to Vospers. I agreed to a £168 diagnostic charge. They did a diagnosis, did a software update and said the van was repaired. Three weeks later the light came on again and to give them credit Lianne arranged same day drop off. At a second attempt they diagnosed a clogged inlet manifold, engine out and a £3500 bill on a 2.5 year old van. Not their fault but I decided to take it to a local garage who quoted £850 for the same work.
What has upset me is that they charged me another £168 for a second diagnostic. They obviously failed to diagnose the problem first time and did it properly at a second attempt. It appears trial and error at the customers expense is how they diagnose and repair vans. The expense to me was considerable as I had to drive the van from mid Devon and hire a car to get back. Twice. How can they charge for an incorrect diagnosis and then charge you again due to their inability to get it right first time. A software issue is quite different to inoperative/clogged inlet valves. Toby who I spoke to kept going on about "the process" and some internal repair bulletins or something. Not my problem, not interested. Don't charge me twice to diagnose one problem. Having spoken to Devon and Somerset trading standards I am
Going to claim the hire vehicle costs, travel time, fuel and the cost of the second diagnosis via small claims court. A little goodwill would have gone a long way. Especially as they had already been paid once for the diagnosis.
In response to the answer below:
I agree, dont jump to the most expensive repair but at least diagnose the issue properly first time. The service manager told me after the second visit their readings suggested a dirty/malfunctioning manifold, why coud they not diagnose this the first time, as I said trial and error diagnosis at the cost of the customer. I'm glad my GP doesnt work on the same basis,

Just bought a van from vospers. Abbie was amazing from start to finish. The van I initially saw had sold but she sourced another which was just what I was after. From start to finish, Abbie always kept me updated, it really was an easy process and couldn’t recommend buying a van through Abbie enough.

The service of the Valley Road Vospers was faultless.
The can do attitude that Abbie specifically had throughout the purchasing of our vehicle was great.

I would really recommend doing business here.

Went beyond to help us sort out a van - thank you. Would recommend to others.

Buying a van through Abbie was a breeze from start to finish. She made the entire journey informative and easy. I would have no hesitation to buy another van from Abbie at Vospers.

I Traded in my Jeep for a Vauxhall Van, Steph, Sales, was absolutely incredible, she went above and beyond for a smooth transition, which made me feel so at ease, dealing with, VospersVanCentres was perfect.
I would highly recommend anyone wanting to purchase a van, don't go anywhere else. They delivery and change over of vehicles was exceptionally good.
The delivery Driver, was fantastic showing all the vehicle internal control's doors and functions.
He was so polite and courteous, I can't thank VospersVanCentres enough for all the period from purchasing to delivery.

Many, Many, thanks Mr Paul, B

Excellent service. Dealt with Tony and nothing was too much trouble

I have recently financed a vehicle from Vospers in Plymouth and I had the pleasure of dealing with Abbie Chilcott who is a very professional and helpful individual who helped me with my purchase every step of the way. All in all I will certainly be returning to Abbie for any future purchases, as she is clearly an asset to Vospers and enjoys what she does.

Abbie was very professional, and sorted the purchase out with the minimal of fuss. Thankyou! Matt.

Dan Kayes went the extra mile over several weeks to find a cracking custom sport. I collected it today and the handover was professional, friendly and efficient.
Thanks Dan

Excellence service, going the extra mile in all areas.

Abbie Chilcott, the Senior Commercial Sales Executive at Vospers Van Centre Plymouth, was an absolute pleasure to work with during the purchase of my new Ford Ranger. She was unbelievably helpful and knowledgeable, and she went above and beyond to ensure that the entire process was as easy and stress-free as possible. Abbie kept me informed every step of the way and was always available to answer any questions I had. I am so grateful for her assistance, and I would highly recommend both her and Vospers Van Centre Plymouth to anyone looking to purchase a new vehicle.

Enjoyed the purchasing experience (negotiations) from the Vosper's Van Centre Plymouth. We got there in the end. Really happy with the purchase of my new crew van.

Steph was fantastic from start to finish, highly recommend the team at Plymouth vospers van centre, highly recommended for anyone looking to purchase a new vehicle

What a great visit from start to finish Tony was a great guy who had great knowledge helped us to realise what type of van we needed and he took time to explain everything.

Just purchased my third van from Vospers. Steph from the Plymouth branch sorted the sale and I must say she was very professional. She was very quick with call backs. Made you feel like a valued customer. Never pressured to buy. She even emailed me in her own time, after work with purchase options.

Abbie was very helpful and quick with responses, always answered any queries. The car was delivered as described. Paperwork and ownership transition was seamless

Abbie and co gave a fantastic service, viewed the van on Saturday and collected the following Friday.
The van was clean and polished to a high standard.
Would go back in the future.

Bought a fresh Ranger wildtrak from Vospers van center at Plymouth. Tony was a pleasure to deal with in all aspects of the deal,from our initial visit to collecting our Ranger. Would recommend Vospers to anyone looking for a new or used Van or pickup