Bank account hacked after viewing this site !! Card declined at daughters 16th bday party no happy at all DO NOT USE DO NOT TRUST THIS WEBSITE
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See what reviewers are saying
No cashback received, despite sending copy of the invoice etc... Several emails sent to rewards(at)voucherbox.co.uk, not even a single reply despite receiving auto acknowledgement emails. Facebook... See more
I used Voucherbox to make a purchase via their link for a £10 cashback. Two days later I receive an email stating that the cashback cannot be be authorised as they cannot 'prove' the purchase was made... See more
Purchased a washing machine thru very,i uploaded my receipt but they just reject it stating it does not have all the info on when it has all what is need. Name, address, order number, company name,v... See more
Company replied
Company details
Information provided by various external sources
Voucherbox provides free vouchers for over 1,400 online retailers such as Debenhams, ASOS, Amazon and much more. Simply search for your favourite store, copy the voucher code and save!
Contact info
United Kingdom
- info@voucherbox.co.uk
- www.voucherbox.co.uk
1.6
Bad
38 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Quick and easy reward payout
Extremely quick payout. I've just received my Debenhams gift card reward after only 2-3 days of waiting. I would highly recommend to others wondering if it's as fast as they say on their site!!
October 29, 2018
Unprompted review
AVOID Complete liars.
AVOID Complete liars.
Promise huge discounts then give you nothing falsely blaming you for not correctly navigating to the shopping site.
October 26, 2018
Unprompted review
I found this company via a quick google…
I found this company via a quick google search (I wish I hadn't botheted). After reading the reviews.
I followed a link via the website and made a purchase. They then sent an email asking for me to forward details of the order and I did. I sent a screenshot with all details on. Name, address, email address, company logo, time of order, order number and the total amount spent.
And still this wasn't enough info.
This company don't and won't tell you that they themselves complete the order so they can get paid for you using the link via there website.
Votcherbox is a complete con and should be avoided.
October 8, 2018
Unprompted review
Reply from Voucherbox
Hello Ed,
We are very sorry that you had a bad experience with your cashback and we appreciate your feedback.
Our Cashback team is here to help and we want to investigate your case in more detail as there could be several reasons why a claim might have been rejected. Please email us at rewards@voucherbox.co.uk so that we can look into this further and hopefully help you sort out the cashback claim.
Kind Regards,
The Voucherbox Team
Complete Con
Complete Con - Provided all the info they needed and claim rejected, just like others on here - should have read these reviews first before wasting my time.
September 22, 2018
Unprompted review
Reply from Voucherbox
Hello MC,
Thank you for your feedback and we’re sorry that your Cashback claim was not approved.
Our Cashback team is ready to help and will happily look into your case in more detail, as there could be several reasons for a disapproval. It would be great if you reach out via rewards@voucherbox.co.uk. We’ll then be able to hopefully sort out your claim or give you more insights.
Kind Regards,
The Voucherbox Team
So easy. Took two days!
Wow this is awesome! I spent a very naughty £80 on a handbag from tx max and saw this option for cashback as I was looking for a voucher code. I was very sceptical but they didn't want any bank details or anything so I went ahead. I screen shot my order checking it had everything they asked for in the email they sent, uploaded it (really easy) two days later they have just sent £5 to my paypal! I haven't even got the bag yet 😂. This is great so quick and simple to do I will definately be using voucherbox again! 😁👍
September 15, 2018
Unprompted review
Reply from Voucherbox
Hi April,
Thank you very much for the good review. We are very happy that you are happy with our cashback! Have fun with your handbag.
Kind regards,
The Voucherbox Team
Don't bother you don't get anything…
Don't bother you don't get anything doesn't give you instructions so spend time uploading and then get nothing
September 15, 2018
Unprompted review
Reply from Voucherbox
Hello A,
we are very sorry to hear that you feel our Cashback process is not clear to you. Here you can find further information about what it is and how it works: https://www.voucherbox.co.uk/cashback-rewards
If you followed all necessary steps and your claim still got rejected, then please do reach out to our Cashback service team so we can find out where you claim went wrong and make it right.
Kind regards,
The Voucherbox Team
Rejected claim - twice !!
I activated one of their offer - Halford £10 cash back
I followed the instruction and I have done the purchase online.
After completing the upload and the claim I got reject.
At first the claim has been rejected because the purchase was done at the retailer. I explained that the price I have got was available online only.
Than I received a follow up email saying that the purchase was not recorded in their system, so sorry claim is still rejected.
Don't waste your time!
September 12, 2018
Unprompted review
Reply from Voucherbox
Hello Alex,
Thank you for your feedback. We are sorry to hear that you had a negative experience with our Cashback and that your claim was declined.
There could be a number of reasons why this might have happened and our Cashback Team is always ready to help. It would be great if you could reach out via rewards@voucherbox.co.uk so that we give you more insights on the reason and help sort out your claim.
Kind Regards,
The Voucherbox Team
Sorted...
Thank you Voucherbox... it does work.! .. just a note for others - it's tricky to upload info when you are only working mobile, but with a laptop it's easy to provide the required info..
August 28, 2018
Unprompted review
Reply from Voucherbox
Hello Fran,
Thank you for your positive feedback and we are pleased to hear that it all worked out. You are right, uploading the info by mobile can cause more problems in the process than doing it with a pc. Thank you also for pointing this out to other users!
Kind Regards,
The Voucherbox Team
I got a well good deal from JD Sports
I got a well good deal from JD Sports. I couldn't find any vouchers online and I got £10 when I spent £100 on my new air Max 95's.
July 31, 2018
Unprompted review
Reply from Voucherbox
Hey Jim,
thank you for you nice review! We are very happy, that we made you happy with our Cashback!
Kind regards,
The Voucherbox Team
Didn't get cashback
Didn't get cashback - waste of time and sorry I've given them any of my information! Strongly suggest you avoid as few people seem to actually get anything which seems suspicious to me!
July 13, 2018
Unprompted review
Reply from Voucherbox
Hello Vera,
We’re sorry to hear about your unfortunate experience with cashback. We appreciate your feedback and hope you give us the chance to look into your case in more detail.
Accordingly, please contact our Cashback Team via rewards@voucherbox.co.uk who will gladly be able to assist and provide more insight if the cashback claim was not approved.
Kind Regards,
The Voucherbox Team
I have used the cash back offers few times
I have used the cash back offers a few times and never got one rejected, you must be doing something wrong guys. The great advantage is that voucherbox doesnt take weeks or even months to pay it, like some other cash back sites do. Got my cash back within one to three days each time.
July 4, 2018
Unprompted review
Very Poor Customer Service
Why does your company run cashback promotions and ask people to send screenshots of their order invoices or order emails and when you do this you then reject the cashback anyway?
You've done this to me 3 times now.
I have had this experience with House of Fraser promotions and French Connection promotions. Do you falsely do this to drive up a company's business? When I ask you these questions directly your customer services department just doesn't reply. Is this how you run your business? Does French Connection know you are getting cash for promotions but not passing this on to their customers?
Sorry for all the questions but your customer services department NEVER replies to emails.
Will you reply to this?
June 8, 2018
Unprompted review
Reply from Voucherbox
Hello DPH,
Very sorry for the late reply, we did not get notified of your review it seems. Did your problem get solved by now? If not, please do contact our support on rewards@voucherbox.co.uk and we will still look into it and explain to you why the claims may have gotten rejected. If it was a system error, you will of course still receive your cash back. Without a name or any other information about you, I cannot find out any more about it at the moment I'm afraid.
We are looking forward to you contacting our support to solve your problem!
Kind regards,
The Voucherbox Team
Purchased a washing machine thru Very
Purchased a washing machine thru very,i uploaded my receipt but they just reject it stating it does not have all the info on when it has all what is need.
Name, address, order number, company name,value,date.
Very frustrating way of doing things so will not use again i will stick to topcashback website
May 29, 2018
Unprompted review
Reply from Voucherbox
Hello M Wil,
We are very sorry to hear that you had a bad experience with our cashback system. The claims go through an automatic system and normally all goes well if the claim is validated. However, sometimes mistakes do happen even here. Please contact us on rewards@voucherbox.co.uk and we will look into it for you. I am sure we will find a satisfying solution and I can promise, if all the info is complete and correct, that you will still receive your cashback amount.
Kind regards,
The Voucherbox Team
I run an ecommerce store who has…
I run an ecommerce store who has vouchers featured on voucherbox. We removed voucherbox from our affiliate programme as they were constantly putting invalid codes and codes we clearly instructed them not to put online. If you run an affiliate programme for your site I would not recommend allowing Voucherbox as an affiliate, you only get sales you would have got anyway but have to pay them a commission even when they push expired codes, on top of this you get complaints from customers who try to use the out of date codes which Voucherbox claim to have tested. Once we removed them they rejoined through a sub network and even had a cahsback scheme which was in no way endorsed by us.
If you are a shopper I wouldn't trust the codes on here, and certainly wouldn't trust any scammy cashback scheme they claim to have with retailers.
- UPDATE in response to your reply:
Not sure why you are ‘perplexed’ I removed voucherbox from the programme because you were constantly putting codes which we had specifically asked not to be used. I contacted you last year in March, May, September and November to have codes removed. Once I removed voucherbox from the programme (hence no commission) you re-joined through a sub network and set up the cashback scheme. I’ve since been in contact to have voucher codes removed which weren’t valid to no avail. I asked for you to stop using our logo as I appreciate there is nothing I can do to stop you from listing us, again to no avail. That’s why I put it on a public forum so you would actually do something about it.
I don’t particularly appreciate the tone you take in your response when you say you are perplexed I am only posting the review now, and when you say “next time have an issue with a company before taking it on a public forum” It’s a review of your service and everything in it is factually correct.
May 2, 2018
Unprompted review
Reply from Voucherbox
Hi Pete,
We appreciate your feedback on these matters but believe that a few of your qualms are misplaced or misleading for those reading your review. After talking with our content and account management teams, it seems that they received your request for the cashback offer to be removed back on January 23rd. It was promptly removed by the end of that day and has not been live ever since.
In regards to the "discount codes being published past their assigned expiry dates", our testing team was sure to test these thoroughly on an ongoing basis, as we do with all the codes we post. As soon as they did not work, we made sure to also remove them from the site. Occasionally a code may be marked invalid several days before we catch it, but we try to eliminate this situation as well as we can, to avoid circumstances like you described with unhappy customers.
Lastly, it appears that we have not earned any commission from your shop since January 19th, so we are a bit perplexed why your public complaint is being posted now. We will gladly remove your page from the site if you wish. If so, please reach out to our team privately at: advertisers@voucherbox.co.uk. Please consider this option next time you have an issue with a company before posting it in a public forum.
Best regards, The Voucherbox Team
SCAM
SCAM. Avoid. Followed the link, Terms & Conditions to the letter. Clicked the link they emailed, uploaded my receipt. Declined! Suppose I'll get lots of spam emails now. Great. Fuming because I could have gone through another website I regularly use which although it was offering less, would have at least tracked & paid my cashback.
Edit: Company reply and ask me not to waste my 'valuable' time - very patronising. I wouldn't have to if your website worked correctly and it was easy to contact someone about why the cashback was declined. The email sent had no such information on how to get in touch. FYI I did follow all T&Cs and met them, no browser windows were closed between the transactions. The reply reaffirms that I will not be using them again. Quidco much better and legitimate.
January 23, 2018
Unprompted review
Reply from Voucherbox
Hi Jan,
Please contact our Cashback Team via cashback@voucherbox.co.uk or simply use the Live Chat function on Voucherbox and we will prove why your claim was declined.
It can be for a simple reason like the minimum order value wasn't reached or maybe you didn't use the cashback link to activate it correctly? Sometimes it can indeed be a system error on our site, rarely but these things can happen, too. Either way, we can find out what was the reason in your case as soon as you get in touch.
All terms and conditions are openly displayed with each cashback offer and if the conditions are met, we pay out each cashback amount within three days.
Why don't you try to reach out to the customer support first next time, before investing your precious time in writing bad reviews? ;)
We are looking forward to your email.
Your Voucherbox Team
Reply to "Edit:": Hello Jan,
We are very sorry if you felt patronised by our reply, it was not supposed to come across like this. We simply wanted to reach out to you and offer our help.
Our website does work correctly and so does our cashback normally. You can still use the contact form or the Live Chat and get in touch with us immediately if you would like us to prove why your claim did not go through: https://www.voucherbox.co.uk/contact
Also on every one of our shop pages you can see a person on the left hand side with an email link you can simply click on.
The colleagues from the rewards team are here to help you in case you do reach out and it really is not difficult to get in touch, we promise.
So why don't you give us a chance to check your claim so we can either explain why it got declined or we transfer your money if the mistake has been made on our side.
Your Voucherbox Team
They won’t let me put less than 1* …
They won’t let me put less than 1* otherwise I would 0 for this company. They entice you buy product through the link , promise you cash back and then send raise the minimum buy to much higher then your purchase. Disgusting people, please avoid them
November 16, 2017
Unprompted review
Reply from Voucherbox
Hello Nitin,
we are very sorry that you had such a bad experience with our cash back. We do not suddenly raise the minimum order value in order to not pay out cashback. In case the MOV does go up, the system registers when a claim is made and which MOV was displayed at the time. Maybe something went wrong with your claim, not very often but it does happen occasionally, as we are also only humans (and machines) :)
Please do reach out to our rewards team so we can find out what happened and make it right: https://www.voucherbox.co.uk/contact
Your Voucherbox Team
Beware of this company
Beware of this company. They entice you into purchasing products by offering cashback. But after you have purchased and try to claim, only then do they tell you about a minimum spend which is high!!
AVOID
November 14, 2017
Unprompted review
Reply from Voucherbox
Hello Michael,
we are very sorry that you had such a bad experience with our cash back. We do always display the minimum order value for every cashback user to see. It is actually displayed above the button before you even click anything.
Your comment tells us, that it might not be visible enough and we are always happy about any feedback from customers.
Please do reach out to our rewards team so we can find a way to make you feel differently about us as we definitely do not try to scam anybody://www.voucherbox.co.uk/contact
Your Voucherbox Team
Great site and easy to use
Have used this site a couple of times when I've been shopping online and have always saved money. I've found that they have the best codes whenever I have been looking and it's not flooded with a useless promotions trying to get my email address out of me. Just the best discount codes which is what I want!
August 16, 2015
Unprompted review
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