Vox Reviews 

Internet often goes off it has been off for 4 days again now and the customer service is terrible they refused to get you out of your contract and they refuse to care even if you don't have internet you have to pay for it terrible service

GOOD DAY



CAN YOU PLEASE ESCALATE OUR PROBLEM ACC 9540308

OUR GUESTS ARRIVE AT 16:00 I NEED THIS WIFI TO WORK BY THEN

THIS HAS BEEN A FULL WEEK THAT WE STRUGGLE TO GET SOMEONE OUT TO THAT PREMISES THIS IS VERY PATHATIC, THE WAY I FEEL RIGHT ABOUT NOW I WILL NEVER RECOMMEND ANY ONE TO YOU GUYS. WE PAY OUR BILL EVERY MONTH AND THIS IS THE SERVICE THAT WE GET. EVERYTIME I PHONE VOX YOU GUYS TELL ME THERE IS A TECHNITION ASINGED TO THIS CALL, I HEAR THIS STORY EVER SINCE FRIDAY 5TH OF JULY. I WILL POST THIS EMAIL ON GOOGLE REVIEWS. I NEED SOMEONE AT THAT PREMISES ASAP.

Go Poilievre!! And what is this right vs left thing?? We all breathe the same air!!

Our WiFi has been off since we 19/06 to today. Every day I spend hours on the phone with them (only when I call, because they never call me with any updates) and every person that I speak to simply passes me on to the other. The whole problem started with a mistake they made and because it is their mistake one would expect them to timeously fix the problem. However they keep blaming different departments and Frogfoot for the problems and no one is actually doing anything about it. I would not recommend this service. In fact I would strongly suggest that you look for another company, because after literally years of supporting this company, they are incompetent in fixing a very simple issue and refusing to send anyone out to actually fix the problem.

Excellent Service

Curtis Macquena

I will recommend him to anybody always trying his best to assist.

I must say his the best in East london now I can enjoy my internet all thanks to him

what I liked was the service and support your staff had gave me thanks curtis for all excellent service and you kept me up to date each day you and your team wow amazing service excellent, excellent service bru I never had such service from any other staff or service provider thank to you Curtis bru you ROCK bru you are the best bru keep up the good work my friend my family and I just want to thank you very much god bless you

VOX FIBRE GOT TERRIBLE AFTER SERVICE PLEASE DO NOT CONSIDDER THIS FIBRE. I AM IN SECUNDA SO THEY THINK BECAUSE YOU FAR FROM THEIR JHB OFFICE THEY TREAT YOU BAD. IM GOING TO CONSUMER PROTECTION ACT WITH RECEIPTS I HAD TO ASK PRIVATE COMPANY TO SORT THEIR SETTINGS OUT

STAY AWAY FROM THESE CLOWNS
WE ORDER FIBER FOR OUR BUSINESS BY ONE OF THERE SALES PEOPLE THAT WALKED IN THE SHOP

WE WERE ASKED TO FILL IN THE CONTRACT SO THAY COULD SEE IF WE HAVE FIBARD TO THE BUILDING, WE THEN DID AS ASKED

3 WEEKS LATER SOMEONE COME TO ASSES AND SAID THERE IS NO FIBAR IT IS ACROSS THE ROAD AND IT IS NOT FEASIBLE SO WE WERE TOLD TO CANCEL

NOW WE GET AN INVOICE FOR R25000 BECAUSE THEY CAN'T PROVIDE US WITH A FIBAR AND WE CANCELED

YOU CAN TAKE YOUR R25000 INVOICE AND GIVE IT TO YOUR DIRECTORS TO SIT ON IT AND ROTATE LIKE A BUNCH OF CLOWNS SEE YOU IN COURT D A.

I'm rating them 5 stars because of Masixole, I recently using Vox's fibre and had a satisfactory experience. The service was efficient and professional.

Especially MASIXOLE who is based in Beria EL was responsive, helpful, knowledgeable and he went above and beyond to my expectations. The quality of work was excellent.

I would recommend using Vox again for their services.

Was poached by Curtis Macquena. Although I was not interested, he managed to convince me that I need the wifi more than I know. My experience with Vox has been superb so far - no complaints. I'm impressed - keep up the good work!!!

I am deeply disappointed by VOX ...my Fibre connection has been down since morning and when i call the callcentre the agent placed me on hold for more than 5min and never returned to me as the call ended due to my airtime running out.....as i am writing this review i am willing to shift to another provider because i cannot stand this at all
I was unable to work for the whole day today due to the connection being down.

Worst damn wifi I've had yet it was recommended to me as a new and affordable wifi that can compete with most of the other providers out there but since I started using them I've had nothing but problems with it like no internet access and it just goes offline when it feels like it it was recommended by Dylan Malan and it's honestly one of the worst I've ever used I really hope no one falls for this scam and that no anyone who recommended this gets fired I can't get any work done on time coz of regular no internet connection its honestly pathetic I recommend that yall either discontinue this crap and stop scamming people or actually fix your shìt

Thanks jade blignaut for setting me up with wifi i contact u and instantly hooked me up with wifi no problems and stress free from wifi problems and problems i have i contact an instantly u reply with action thanks jade an vox comapy.

The speed of my application and the pleasant experience I received from Mzwanele Nobavu is to die for. How I wish in all the doors that we knock on looking for a service we could always come across people like Mzwanele.

I applied for the fibre on the 28 May after he took me through the whole process, checking my area and the packages. Within 2 days the Open serve people were in my house installing. A day later I got the router. All this time the messages and emails from Vox were constantly informing me of what is happening.
I am so happy with Vox and with Mzwanele in particular he is really doing a fantastic job in making the client happy as I was so frustrated with finding myself without internet access from my previous provider.
Thank you Vox.

I contacted Curtis Macquena about two months ago to have him install WiFi at my house. There was a hold up due to the previous owners line still being active. Curtis walked me through everything from the beginning to the end! Fought with everyone who he needed too to make sure that I get up and running. His service was beyond what I expected. He worked before and after hours even on weekends following up and giving me updates. I will recommend his service to everyone I know!! Thank you Curtis. Vox should promote you for the service you provided for me!!

A special thank you to Mr Curtis Macquen for his superb assistance and extensive company 's product knowledge . His passion/ enthusiasm and attentive customer service won me over. Keep up the good work Curtis!

Masixole Mayo who is based in Berea East London explained everything about the product and the service was good .Everything installation and connection was quick .I am very much happy with vox .

Worst absolute worst company in the entire world. Words cannot describe my hatred for VOX. I would rather eat faeces or snot than deal with them again.

If I could give a zero, I would. The agent who signed me on, promised everything would be connected within a week or earlier as I was using same ISP and fibre connection. To my shock, after two weeks I discovered the previous owner did not cancel his line in time. Nothing about that was mentioned. Now I learn prev owner stil has to return his router before they connect.. I am punished for his negligence. The Remax agent who sold the house to me, is absolutely not interested in helping me. To say the least. He has his commission. Cash deal. Please be aware of bad service like this. I've been without Internet for 6 weeks now; my life and work on hold. Very sorry I did not go with Openserve and Telkom. Never had issues with them. Will also make sure I have a competent agent who did his checks before the time. Kamma Park. Lorraine. The only thing he cared about, was keeping th⁸e seller happy and to get his money as quickly as possible. I am also deeply disappointed in the company he represents. I used to trust them as a reliable company. NEVER again. Still waiting for the principle to get back to me.

This company needs to sieze it's operations. I have taken Voip (Vobi) service from them. It doesn't work. I have been paying for something that doesn't work. Complete breach of contract. Stay away at all costs.