Vox Reviews 

So I've been with Vox for almost 2 years
A week ago I asked them to allow me to leave by 1 November because their service is terrible.
I have a 50mbps line but get 5.60mbps connection and pay over R700pm

Jerome (the manager) then calls and sends a technician out and says oh he will bring a different micotik box because it's faulty.

A technician comes and says he is not doing anything. This isn't his problem. He only guarantees internet if it's with a lan cable.

Today a week later I WhatsApp in. They do a software upgrade and they corrupt the box. Now no internet. Again.

Manager Carl Winn Calls. I've never had an agent sound so disgusted to me talking to a client in my life.
Tells me it's my fault for calling in. That's why they upgraded it and it corrupted.
I should have had a back up router cause he has one.
Also need to use my mobile data to get a reference as he refuses to give one.
Then has the nerve to hang up

If this is your service, okay.
But please release my line.
Refund me my month subscription
And allow me to move on from y'all.
This is horrid that I'm begging for service all the time!!

My Fibre has been down for a week now. I have to call them daily with no solution. All they so is update your ticket. They keep promising that a technician is coming out but nothing to date. Between them and Vumatel they are the worst providers. Definitely looking at other options now.

Initially good service but took a while to initiate my plan and then once terminating became a nightmare, suddenly extra ‘cancellation fee’ even though I waited out the 12 month period and called in advance to enquire when would be the best date to cancel to avoid the fee and took their counsel. Then the delivery service didn’t collect so they billed me the router cost.

I have had multiple calls to correct both incorrect charges and have been assure they will escalate it but never receive any follow up. But they are very good at reminding me of my outstanding fee that is accumulating interest.

A nightmare. AVOID.

Their adverts are false, they promise you the moon and stars and THEN you pay for them. There bill rise and rise and then you can not get hold of their sales people, they block you, not on Mushviek Erasmus! Stay away! Run!

Terrible experience with Vox telecom.

Getting the connection alone took over a month. The cancellation of their services also proved to be a nightmare.

I sent notice to cancel their services. They responded with a email saying they will pick up their hardware on the 3rd of October. On the stipulated date, I received no call from themselves or the courier company. I then get an email from a Courtney saying my account is in arrears and that I need to have the hardware delivered to them. I tried to explain that I received no communication from them or the courier but because the courier said they tried to contact me that’s what they are going with. I’ve asked numerous times to be provided with proof that the courier company made attempts to contact me and she refused citing the POPIA. PAPIA how when I’m asking them to show records of them or the courier company CALLING ME?? With date stamps???

Stay away from VOX TELCOM and save yourself a headache

They refuse to come pick up their ups, it beend 6 months now and they are charging me for it.

this people are scammers

Fox doesn’t deserve any star.i wonder why they don’t cancel their WiFi because it’s unless to pay for something that is not working.

Actually vox fibre do not even deserve a star been out connection for over two weeks now been on constant Communication with them and they told me this. “I am very sorry you had to experience this encounter. Metrofiber closed the ticket without a resolution.” I don’t know how many times the Matter being escalated and nothing happens, soo much of inconvenience my daughter and I can’t even work. Wouldn’t advise anyone to use them !

Bad experience with vox my wifi connection is down since Tuesday I called and the person I was talking with said the matter will be resolved within 24 hours 🙃 it's Sunday today it hasn't been fixed pathetic service I called again today surprisingly my call wasn't logged worse service ever 🙃

Vox Telecom Ltd. – ASN 11845 is blacklisted at uceprotect.net when you Query Database.
They use dynamic IP and every IP address assigned to us has been blacklisted!

No Free to use Wi-Fi Router – Admin password and login not supplied upon delivery. No 5GHz signal right next to router. No 3GHz frequency from 8 meters away. You sign an indemnity before customer login info is supplied.
No Unshaped and Unthrottled Data – Our 50/25 Mbps was throttled to 2.51/2.36 Mbps. We now downgraded to 25/25 Mbps. Explora Ultra speed test shows --.- Mbps.
No Free installation and activation – Before installation we asked for a technician and are still waiting. Now we’ll have to pay! Customer does activation via Router 3GHz Wi-Fi signal from their phone. As from receipt of router there is no 5GHz frequency.

No customer service.
1.) Complaint about poor Wi-Fi closed without resolution.
2.) Complaint about them blocking our DStv Explora Ultra: VOX25545401 closed without resolution. Their feedback: “Link Restored – Closed”. They didn’t even phone to find out that the same problem persists since 10 July 2024.
On paper it seems good as their complaints seems resolved but, above complaint is about ticket 6 for same complaint. Every time someone new closes the ticket.

We complained that we can’t do a dslreports speedtest and their feedback “We don’t care. We are a South African ISP and DSLReports is not South African.
Though we don’t use VPN they insist we are and therefore has the right per their discretion to throttle us and block certain sites and Apps.

In general Vox Telecom Ltd. just don’t care because upon signing up they’ve got you locked in for 12 months and cancelling before end of contract, penalties will be charged!

My 90 year old mother has been without WIfi for 2 weeks. All her emergency phone, panic button system all depend on internet service. Not to mention her contact with her family on Whatsapp, her online banking, her emails. She has NOTHING. Vox are nit fixing the issue, just keep telling her to resdet. This is shocking customer service for a very vulnerable old person. They are taking advantage of her age and her inability to assert herself and insist it is addressed.

We moved to our new home on Saturday and paid for installation 3 weeks ago. Vox has refused to let the line go due to a previous tenant being behind on payments and says we can wait up to a month and sit without WiFi even though we have nothing to do with the previous tenant. Every phone call is a dead end with no follow-up or escalation. We have called numerous times for assistance with no help. This is ridiculous!

Worst customer service ever wh have been down from yesterday, they put us on hold for ever ,no one bothers to call back finally this morning the person I spoke to said when they have a tec available that's when they can come ,that time we running a business here worst service ever do not sign up , he even hang up the phone on my ear

Renee your Service is Outstanding!

With no internet for 26days ! We cancelled our service with Webafrica who unfortunately could not reconnect our fibre and signed up with Vox . From day 1 Renee was always a WhatsApp away , friendly helpful and supportive. Thank you we collected our router today plugged it in and with very helpful technical support , it’s Working !

Poor service . I have been holding on for more than 20 minutes and had to hang up because it was obvious I won't be helped .

Dont answer phones, cut u off no warning because u overlooked a R55 increase on the R995 a month installment . No acknowledgement of payment so u hav to keep phoning unanswered lines, can't escalate complaint, bosses must be so arrogant to talk to customers. Dont deserve my money. Too much negative to say in this space!!! Horrible!!!

Terrible appalling customer service for VOX
For people who are supposed to connect their clients, this could not be more far from the truth. If I could give 0 rating I would.

I just wanted to cancel my subscription on 1 July 2024, sent emails and tried calling, only got automated responses and ticket numbers. I go onto their website and see that you cancel your account from there, but fine print states that the need full calendar month to cancel the subscription, being the 1st, this would not be a problem?
They get back to me on 3 July and say the cancellation has been processed and my subscription will be cancelled on 01/09/2024 (September?) taking the full calendar month in August.
I called and called to get through to somebody to just back date the request to when I actually did submit the cancellation. Now they record all the calls, so they can go and listen to the conversation on 2 July at 13:34, by the 3rd time going through their customer service line and actually getting somebody to pick up, the guy told he has back dated it and they will collect the router at the end of July. So everything is sorted, or so I thought...

A WHOLE WEEK goes by, on 9 July I receive a message, they will collect the router on 30/08/2024, I am moving end of July and will not be there, which is what was explained to them. But again emails and calls only get ticket numbers or getting passed through the system and explaining myself again to every new person who is supposed to be able to help?
Not wanting to waste my own time, airtime and money I sent emails made a few calls and then left it there because this was supposed to be sorted.

The only quick communication I got was when I went their facebook page (also seeing all the negative posts), and then they call me during work hours 3 times in 2 minutes, I couldn't answer as I was seeing patients, then they have the audacity to say we called you and you didn't answer, I called back, but going through the customer service system nobody knows who called me and nobody knows what is going on?

This internet service provider is the worst possible provider that I have ever dealt with. I am not going to mention the previous drama story that we had just to do a change of ownership on the current line, which was 3 months of being without wifi.

I would never recommend anybody work with VOX if you have the choice.

Masixole based in Berea, gave me a very great service and a best offer. My deal was approved in few hours

I can't complain about the service because there are NO SERVICE. I am waiting for more than a month for feedback, nothing. The sale's consultant ( Keke) who signed me up, his service is so pathetic to say the least. He doesn't answer any of my phonecalls or my messages. Today I phoned 10times Vox and I still don't have an answer. Keke Dingaan is not worth being a consultant or do whatever he does. Taking people for a ride is his specialty.

Internet often goes off it has been off for 4 days again now and the customer service is terrible they refused to get you out of your contract and they refuse to care even if you don't have internet you have to pay for it terrible service