Vox Reviews 

We have been battling since day 1 and have been paying for a certain speed and this has NOT been provided to us since we began many months ago. We're being charged for a 50mbps line and barely get 20mbps almost all of the time! A lot of times we also get between 5-10mbps. Unacceptable!

Waiting for their feedback and resolution since then, they are useless with customer service and unconcerned to fix it. It is like they take your money and don't care if they don't provide you with what you are paying for (which is also breaking the CPA law, this can also be reported).

Did some research and see that we as customers can report them to the ombudsman ICASA, CGSO (Consumer Goods & Services Ombudsman), The National Consumer Commission, The Consumer Protection Act, as well any consumer journalists who will spread the word about this.

Vox Telecom has bad customer service- Stay Away
We are so frustrated, we have been waiting for our home fibre to be activated for 2 weeks. When I follow up, I'm being sent to pillar to post. It’s so annoying because we work remotely and now we are stuck without connection.

The funny thing is that they are not even installing anything, its just a reactivation because we still have everything.

Terrible service. We have had problems with our connection for months now and every time we log a ticket, and Vox says they are going to send out an engineer, nothing happens, and we have to log another ticket, once again to no avail.

We upgraded to 50/50 still waiting for the router, there's no waybill and clearly no one knows nothing since last week Friday the 20/12/2024 up until today every costomer consultant is just making up fresh story's,,,,, x this service is very very poor!!!!!!!!!!!!!!!

Internet has been off for 5 days. We have to follow up all the time. No one update us or give feedback. We are told to wait for someone to come out. We have been at home waiting for 4 days.... Still waiting.
They blame openserve, but no one come out to look at the problem

Utterly disgusting service - we reported that our line was down at 8:30 last night was told that it was due to an outage in the area and they were working to resolve the issue. Next day 13:30 line still not up told us it’s Vodacom problem, but only issued a ticket to Vodacom 2 hours later, now we have to wait up to 4 days to have our ticket resolved. No one at Vox nor Vodacom give a hoot about customer service

I'm happy with the packages.
Their technical support leaves a lot to be desired.
I send a WhatsApp chat and have to wait 10 mins before getting a response and this has happened several times.
If it wasn't for lack of alternative options in my area, I would have terminated my contract by now.

I was very pleased with my experience at Vox expecially with the help of J.P

Thanks for the geat service and kingness from you Lize, i would recommend you above others, welldone

Bad service.
We struggled for 2 months with this company. Now when I want to cancel they all of a sudden replies to everything and sending invoices out almost every day

This company is nonsense.my account is 9210622. I cancelled WiFi extenders with them and they said they will come collect their extenders. In the first place when I bought these extenders I chose to pay for them on monthly basis for a year. Later I was informed they were rentals and I was not going to own them at all. I decided to cancel and tell them to come collect their staff. They did not send anyone and on 13 November they billed me R3000 for the extenders and put a suspension notification on my fibre connections. I called them on 18 November and inform them I will return your extenders on Thursday. Today 20 November they went on to switch off my fibres and my businesses were severely affected. I called them and they are demanding the payment or immediate return of WiFi extenders. I am in North West only coming to deliver their extenders tomorrow 21 November. This is the kind of treatment vox give. I am speaking out for anyone out there thinking of using their services

Hi there guys just want to say thanks to Abigail ruiters she have done a great job helping me

I must thank Loané and Johannes of the Mossel Bay Vox team. They are very visible and always available on their numbers even after hours.

I'm very impress with the Vox Vobi that allows me to make all my calls day and night for only R149 a month! In this challenging times every saving count.

Thank you Vox Mossel Bay, you deserve a 5 star!

Took money, over 2k from my account, 5 months AFTER I cancelled with them not doing there job and collecting a router whichive had emails begging. Still waiting for my refund. THEY DO NOT care about customer service. Just another service provider with incompetent people and no urgency to fix their mistakes.

Woke up to a R2000 rand bill I don’t know for what, after not having internet in September I cancelled my VOX services, I just want you to know that I am ready for any kind of blacklist you have. As for giving you 2000 for what god knows what it’s for I will not be paying.This company needs to be closed down. They will give you super good service when you start but the internet will be down all the way.

Excellent service from vox but a big thank you to FRANKLIN OOSTHUIZEN for his excellent work responding in seconds with messages and calls
Keep up the good work franklin
5stars to you
Lauricha Booysen

I have been a faithful Vox customer for years. I signed up for a UPS, many years ago and paid a monthly fee, every month for m UPS. I decided earlier this year, that I don't need the UPS anymore and cancelled. I got an email on 10 April 2024 with collection details and reference from Vox, stating their courier would collect. Their courier never collected, and the UPS has been laying in my drawer, at work, ever since. Every month, my bill has come, I pay my R919 for my internet (which I find out now is a rip off) and there we go. All off a sudden, forward to October 2024, 6 months later, I get a Bill for R699 for the UPS, "that I failed to return" and if I don't pay the R699, my services will be suspended. I replied to my billing and the contact person was Larry and I explained the situation and said that Vox never collected, and I don't want it, I haven't had it for 6 months. They can collect the UPS. I'm not paying for it and they cannot suspend my services as I have paid for my services. Well, surprise surprise, this morning 13 November 2024, my internet services have been suspended. No Internet at home, which means no working from home. No work means, no pay!!! So now, you are messing with my income!!!!! I phoned in and had to wait 20-minutes to get through to an agent who was not helpful at all. I'm just being told that Vox's policy states that if there's an amount outstanding on the account, services will be terminated, doesn't matter what it's for. I explained everything very nicely (a million times) and he got snotty with me!!! Unacceptable!!! Now I must utilize my own resources to send the UPS back, and only when they have it back, will they re-active my services. So, I paid for a service in full, and I'm not getting it, so does this mean that you are not providing the service that I paid for, are you going to give me my money back? I will DEFINTELY be cancelling with Vox at the end of the month and use a new service provider!! No one needs to be paying for something like this!!!!

Extremely Disappointing Service

I am beyond frustrated with this company. I paid for my WiFi service, and despite the money being taken, my service was disconnected. I reached out multiple times for support, but no one responded or offered any help. It's been 12 days now, and my issue remained unresolved. Absolutely no effort to rectify the situation or assist me in getting my service back. Terrible customer service and unprofessional behavior. I would highly advise against using their services. They sent me from pillar to post trying to fix my line. They have absolutely no knowledge to assist customers with mess ups that they themselves have created. Please save yourself and try other service providers as vox is totally useless.

I've experienced lost Internet connection over the weekend and made contact with Adriaan Buitendag to assist. Within the same day he got a technician to come out and resolve the issues. For anyone in the Polokwane region that needs fast and reliable assistance - get hold of Adriaan. He is the best

We have enjoyed our time and got excellent service at the counter by Mohamed Sakhtta.

Thanks you Mr. Mohamed Sakhtta