I've used the voice prevent a number of times sometimes for simple overnight stays. The other times for full vacations will stop me lying our most recent one was in Costa Rica and the itinerary made w... See more
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If I could give Voyage Prive 6 stars then I would without hesitation! I have been on 6 holidays with them in the last 18 months - fabulous every time. Definitely great value for money - they include... See more
Company replied
Very enjoyable holiday with Voyage Privé and would use them again. Easy booking, which was a great offer with plenty of time to pay if needed. The flights and transfers were very good and all on time.... See more
Mix up over flights bookings, no leeway in changing anything once you click that’s my only cause for concern after mistakenly clicking wrong flight options couldn’t go back & change it within 1minute... See more
Company details
Information provided by various external sources
Concept unique lancé en France en 2006, Voyage Prive est le 1er site de ventes privées de voyages. Club privé on-line, nous proposons à nos 18 millions de membres, une sélection de voyages, séjours et loisirs haut de gamme au meilleur prix garanti avec des tarifs pouvant aller jusqu'à -70%.
Written by the company
Contact info
France
- www.voyage-prive.com
4.4
Excellent
81K reviews
Asks customers to review
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Everything went smoothly
This was my first time using Voyage Prive, but I was very pleased. Everything went very smoothly.
May 8, 2026
Reply from Voyage Prive
Hello Ruth,
Thank you for your kind feedback, we're glad that you enjoyed your trip! We're looking forward to helping you plan your next adventure.
Best regards,
Maria & the Voyage Privé team
Great hotel where staff were all…
Great hotel where staff were all friendly and helpful. Food was amazing.
Enjoyed the two experiences, particularly the cooking one in a hotel in the souk area.
Some concern on last day as we had no idea what time we would be picked up to drive to airport and the contact could not be reached. A driver turned up in good time though.
May 8, 2026
Reply from Voyage Prive
Hello Andrew,
Thank you for your feedback, we're glad that you enjoyed your trip! We will pass your feedback regarding pick-up onto the appropriate teams; thank you for your comments. We're looking forward to helping you plan your next adventure.
Kind regards,
Maria & the Voyage Privé team
Holiday to Thailand
Everything went to plan. Service given in resort was efficient and hotels were of a good standard. Very good price for the package that we booked. I would definitely travel with them again.
May 8, 2026
Reply from Voyage Prive
Hello Penelope,
Thank you for your kind feedback, we're glad to hear that you enjoyed your Thai adventure! We're looking forward to helping you plan your next trip.
Best regards,
Maria & the Voyage Privé team
Stunning hotel in Lisbon
Stunning hotel in Lisbon. Had only been for 2 months situates rightnin the centre. Amazing and extremely helpful staff. Will definitely be going back
May 8, 2026
Reply from Voyage Prive
Hello Suzanne,
Thank you for your kind feedback, we're glad that you enjoyed your trip to Lisbon! We're looking forward to helping you plan your next adventure.
Best regards,
Maria & the Voyage Privé team
Amazing All done by phone
Amazing All done by phone
Everything worked out v well from airport to transfer to hotel and excursions
May 8, 2026
Reply from Voyage Prive
Hello Claire,
Thank you for your kind feedback, we're glad that you enjoyed your trip! We're looking forward to helping you plan your next adventure.
Best regards,
Maria & the Voyage Privé team
Don't book with this company if it's a really important holiday.
We knew back in February that Dubai was looking a little unlikely and we thought when we got to April that we would like to swap our holiday to another destination. We were due to go in May (tomorrow!) and yet Voyage Prive insisted the holiday was not transferable up until they cancelled it 7 days before we were due to fly. We are left without an alternative, we have had to cancel dog boarding, carpark and taxi services and yet all the way through Voyage Prive haven't cared less. We have had emails from them after cancelling even today wishing us a lovely holiday, why rub it in that we are not going.
So instead of swapping our holiday or even giving us a voucher to use they have been so unhelpful and have lost long term customers through this dreadful service. The only positive is that luckily it was not for a wedding or a once in a lifetime holiday .
So thanks once again for your good wishes on our impending non holiday!!!!!!
May 11, 2026
Unprompted review
Reply from Voyage Prive
Hello K J,
Thank you for your comments and we are sorry that you did not receive the resolution you hoped for.
To maintain relationships with both our customers and suppliers, the situation in the Middle East is monitored daily, with decisions made in line with official guidance and operational conditions. Where circumstances remain unchanged, as in your case, bookings are cancelled with a full refund approximately seven days before the scheduled departure date.
Regarding the automated emails that you received after your booking was cancelled, we will pass your feedback onto the appropriate teams as this was certainly an error. Please accept our apologies for this.
We apologise again for the frustration and inconvenience the necessary delay in action caused, and we wish you safe travels for the future.
Best regards,
Maria & the Voyage Privé team
Do not by luggage if you want to upgrade seats
I have not yet had the holiday so may well write another, hopefully positive review then. But I paid for luaagae at the timeof booking the holiday. I wanted legroom or upgraded seats (which I was happy to pay for), but the cost with this company to upgrade seats was astonomical and it was with a flight that included lay over. My husband is disabled and needs extra legroom. When I went onto TUI, I upgraded for alot less and luggage came as part of the package. When I tried to refund for the original luggage I was refused a refund. The customer service here seems really polite but they told me they were 'unable' to refund. I do not believe that so am rather disappointed at this negative experience. I am sure they could refund.
*Update my reference is 100480870VPUK
May 11, 2026
Unprompted review
Reply from Voyage Prive
Hello Caroline,
We're sorry to hear about your negative experience when booking upgrades. If you could provide your booking reference number, we will escalate your case with the Customer Service team.
Thank you, and best regards,
Maria & the Voyage Privé team
Hello Caroline,
Thank you for providing your reference number. Having followed up on your case, I understand that as our teams have already reserved and paid for the luggage you originally booked, the airline is not willing to issue a refund, and so consequently we are also unable to issue you and your travellers a refund. We apologise that this is not the response you were hoping for but wish you a wonderful stay in Mexico.
Best regards,
Maria & the Voyage Privé team
Lush accommodation & easy booking…
Lush accommodation & easy booking process.
My trip to Porto featured 5 star accommodation with a difficult to beat position in the city to ease the foot slogging that goes with a great city break. The trip was easy to book even with my preferred airline and very good value. Also the quality of the joining instructions was great - we missed our taxi transfer due to delays for non-EU passport holders going through immigration but a quick phone call had a new ride arranged for us within 10 minutes. You can tell more about the quality of a company when things go wrong rather than when everything goes swimmingly and Voyage Prive passed this test. I am looking forward to selecting my next trip with them.
April 26, 2026
Reply from Voyage Prive
Hello Donna,
Thank you for your kind feedback, we're glad that you enjoyed your escape to Porto and that your transfers could be rearranged! Enjoy planning your next adventure.
Best regards,
Maria & the Voyage Privé team
Hotel was first classs
Hotel was first classs. Travel arrangements with assisted boarding also very well organised. Completely happy with all arrangments.
May 5, 2026
Reply from Voyage Prive
Hello Anne,
Thank you for your feedback, we're glad that you enjoyed your holiday! We're looking forward to helping you plan your next escape soon.
Kind regards,
Maria & the Voyage Privé team
Exceptional value for money
Exceptional value for money, with flights & transfers included & extra discounts on food & drink.
May 5, 2026
Reply from Voyage Prive
Hello Joanne,
Thank you for your kind feedback, we're glad that you enjoyed the member benefits! We're looking forward to helping you book your next adventure soon.
Best regards,
Maria & the Voyage Privé team
Excellent administration for a wonderful holiday!
Great communication and follow up and clear documentation and instructions for a wonderful holiday
March 31, 2026
Reply from Voyage Prive
Hello Lesley,
Thank you for your kind feedback, we're happy to hear that you had a wonderful holiday! We're looking forward to helping you plan your next escape soon.
Best regards,
Maria & the Voyage Privé team
Very good communication and resolved…
Very good communication and resolved all queries. A number of issues which were resolved vert quickly
April 28, 2026
Reply from Voyage Prive
Hello Adnan,
We're sorry to hear about the issues that you experienced but pleased that they were resolved swiftly. We're looking forward to helping you plan your next adventure soon.
Best regards,
Maria & the Voyage Privé team
Aria Hotel Budapest.
The Aria Hotel Budapest was comfortable with superb facilities and friendly helpful staff. We believe that booking through VP gave us good value for money.
Our only difficulty was hettytje eSIM to work.
April 30, 2026
Reply from Voyage Prive
Hello Mark,
We're glad to hear that you enjoyed your Budapest break. Your comments about the eSIM will be passed on to the relevant teams, so thank you for taking the time to leave feedback. We're looking forward to helping you book your next escape soon.
Best regards,
Maria & the Voyage Privé team
No concept of customer service
After an appalling holiday experience with voyage privee in a hotel room where the shower drain was blocked and the hot tub was both cold and filthy for 5 out of the 7 days of our holiday, we have had absolutely no response for 3 weeks to our complaints, in spite of asking for the booking reference in response to my first review. They still haven't bothered, just like they didn't while we were on the holiday.
If you want customer service and a luxury holiday book elsewhere.
May 8, 2026
Unprompted review
Reply from Voyage Prive
Hello George,
I can see that both you and your travel companion are currently in conversation with the Customer Service team, who are trying to better understand and resolve your case with the supplier. As advised in previous replies to your Trustpilot reviews, you also have the option to escalate your complaint to ABTA. This process is in place so that an independent body can review your case and help reach a fair resolution.
Thank you for your patience,
Maria & the Voyage Privé team
No Complaint Procedure and No Care
Have filled in TWO ON LINE CONTACT FORMS as obviously no COMPLAINTS FORM to assist. ....
And four weeks after nightmare holiday
STILL NOTHING TO ASSIST WITH CUSTOMER SERVICE
April 8, 2026
Unprompted review
Reply from Voyage Prive
Hello Ruth,
I can see that you are currently in conversation with the Customer Service team, who are trying to better understand and resolve your case. As advised in previous replies to your Trustpilot reviews, you also have the option to escalate your complaint to ABTA. This process is in place so that an independent body can review your case and help reach a fair resolution.
Thank you, and we hope that we can your complaints can be resolved soon,
Maria & the Voyage Privé team
Reply from Voyage Prive
Hello Andrew,
Thank you for your kind feedback. We're looking forward to helping you book your next escape soon.
Thanks,
Maria & the Voyage Privé team
nice spot in Amsterdam
the hotel was great, but people at the reception not very friendly, the boat trip wasn't very interesting, we turned through the canal one way and back !
April 26, 2026
Reply from Voyage Prive
Hello nj,
We're sorry to hear that you did not enjoy your boat trip, but happy that you enjoyed the hotel stay. Your feedback helps improve our future offers, so thank you for your comments. We're looking forward to helping you find your next escape soon.
Thanks,
Maria & the Voyage Privé team
We enjoyed our hotel picked by Voyage…
We enjoyed our hotel picked by Voyage Prive.Very relaxing environment, in a quiet area of Lisbon.
The only negative was arriving in Lisbon with a change of Security which held us up on arrival.
April 22, 2026
Reply from Voyage Prive
Hello Garry,
Thank you for your feedback, we're happy to hear that you enjoyed a relaxing break, despite the difficulties on arrival. We're looking forward to helping you book your next adventure soon.
Thanks,
Maria & the Voyage Privé team
Pleasant hotel in good location
A very pleasant hotel in a good location, although not close to Lisbon centre. However we enjoyed the walk!
April 24, 2026
Reply from Voyage Prive
Hello Peter,
We're happy to hear that you enjoyed your trip and exploring the city on foot! Your feedback about the proximity to the centre will be used to improve our future offers, so thank you for your comments. We're looking forward to helping you find your next escape soon.
Thanks,
Maria & the Voyage Privé team
Reply from Voyage Prive
Hello Kunde,
Thank you for your kind feedback - we're happy to hear that you enjoyed your trip! We're looking forward to helping you find your next escape soon.
Thanks,
Maria & the Voyage Privé team
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