Vponline Reviews 

320
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

This is an exceptional company for many reasons. Not only is the quality of their products second to none, but they also manage to keep their prices as low as possible without compromising on anything... See more

Rated 5 out of 5 stars

I had 100 CD's copied along with printed cardboard wallets. This is a fantastic resource for independent producers/ musicians. Their prices are so cheap, that I thought it was a scam. I don't know how... See more

Rated 5 out of 5 stars

Excellent quality CD disc and wallet printing, and great value for money! Really quick turnaround time from ordering to delivery. Lots of different options too. They printed my latest CD single and a... See more

Rated 5 out of 5 stars

Sent 18 X VHS tapes off to VP Online company for conversion to DVD's. Graeme was a pleasure to deal with and I was delighted with the result. All arrived back well-packaged and converted for viewing.... See more

Company replied

Company details

  1. Prints and Signs Store

Information provided by various external sources

CD and DVD printing and duplication company. with Card wallets, CD booklet and DVD cover printing. CD and DVD cases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

320 reviews

5-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(320)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was looking to have some CD's printed…

I was looking to have some CD's printed for music I had released and Vponline were excellent in making this happen. Communication was great and the process simple. The turnaround was also much faster than I expected and artwork looked great and music sounded really crisp too on the high quality CD's. Would def. use again!

July 30, 2019
Unprompted review
Rated 5 out of 5 stars

Vponline is à fantastic company

Vponline is à fantastic company. This is thé 3rd time I've used them and their communication /efficiency/friendliness and quality of product are perfect. and all for à brilliant price

July 17, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Service & Products

Excellent service, excellent print quality. I have used VPonline several times for printing CDs and card wallets and have always been extremely happy with both the product and the service. The website is great and it is really easy to get a quick quote, which is always very reasonable. I can't recommend this service enough.

June 14, 2019
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service, rude and unreasonable. Definitely avoid.

The company never sent any evidence of dispatch or a tracking number for delivery to my address and were unhelpful when I tried to resolve the issue.

April 14, 2019
Unprompted review
Vponline logo

Reply from Vponline

You placed the order in January 2019 and on 25th January we told Bradly it would arrive in 2-3 days.

Delivery on tracking shows this arrived on 30th January.

Then on 9th April 2019 almost 10 weeks after delivery we get told this never arrived

Unfortunately due to the timescale to report this we are unable to do anything about this matter.

But the customer become demanding for a refund and threatened with PayPal and has left a bad review

We did offer a discount on a new order but this was refused.

Rated 1 out of 5 stars

Why the 1 star?

I received my CDs with a number of CDs loose and not in jewel cases...when I enquired I was told they were free, extras from the company,,,,then my customers complained the cases had no CDs in them...I enquired of VPONLINE and instead of asking for them to be returned and correcting the obvious error I was then told to hold them up to the sun to see if they were empty or not , find the empty ones and put the CDs into them,,,,...that didn't work so I was then told to weigh all of the CDs to find the light ones and place the loose ones inside them...these of course were the loose ones VPONLINE had originally put in the box as free ones......then I received complaints that some CDs did not play on some hifis….I enquired of VPONLINE and was told it was a fault with the Master from the Studio...I asked for specifics and was then told it wasn't a problem with the Master but it then I felt it seemed to be my fault as I was told it had never happened before and no one had ever complained before....I was offered another batch but I didn't require a surfeit of extra CDs and my trust was wearing thin....I asked about a refund and was ignored...I asked again and was told I would have to return all the CDs unused in the original wrapping for a refund....which was clearly impossible as I had already sent them out and received complaints...I was offered £60 if I did this......I asked what I was expected to write as a review as I felt in my opinion their was a sad lack of customer care or acceptance of responsibility on VPONLINE'S behalf.....I then received an email which... in my opinion... I would best describe as a rant..….after giving them all my business with previous CDs and 5 star ratingsI don't think I will be using VPONLINE in the future.....what a way to treat a loyal customer....

UPDATE:- 26th Oct...I received a letter stating
"You have 5 working days from the date on this letter to change this review so it's accurate or we will issue civil proceedings against you without further notice for damage and a claim will also be made for our legal and court costs against Mr Cleary."
it's signed Director VPOnline Limited

Letter dated 31st Oct
"If you are looking to tell people we sent a letter about civil action you will need to make people reading this aware it was sent due to you giving a false statement that would cause slander on the review you left the first time and the letter was sent to ask you to change this due to defamation on that first review left
You have 5 working days from this date on this letter to change this review so it's accurate or we will issue civil proceedings against you without further notice for damages and a claim will also be made for our legal and court costs against Mr Cleary"
signed Director (VP Online limited)

October 25, 2018
Unprompted review
Vponline logo

Reply from Vponline

Sorry, to read about the problem with the 4th order you had and after trying to help we could not help you with this matter from August 2018.

We can see the 3 orders before this had been all fine and you had been happy with 2017 order as you left a 5-star review

We also said nothing about legal action if you left a bad review and had no problem with what you left.

What was asked was if you can be open and tell the truth about this and not to give a false statement, please

This seemed to be only isolated with your order but we had not been sent a faulty CD back to check.

I'm happy to say we process thousands of CDs and DVDs every week with no issues and this is showing from all the other happy customer's reviews

sorry, we could not help with this Mr Cleary and I hope you do find someone else to carry on for you

All the best
VP online

Rated 5 out of 5 stars

Spectacular service from VPOnline

Spectacular service from VPOnline. Contacted 2 weeks in advance to secure a quick turnaround on an order. Very tight deadline. Did not disappoint. Received excellent comms throughout the whole process. Repeat customer. I really wouldn't use anyone else for disk printing. The thermal printing is beautiful!

August 24, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing!

I've just received my limited run of CDs and packaging and I'm amazed by the excellent service, quality and turn around times. I'll be using them again. Highly recommended!

July 31, 2018
Unprompted review
Rated 5 out of 5 stars

First time of using this company

First time of using this company. Graeme was very attentive, very quick, price was way better than any other quote I got and I will certainly be using him again.

June 29, 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

My son recorded an EP and I realised there was only a week left til his 14th birthday and I really wanted to surprise him with the CDs. I asked VP Online if they could rush it through and they said they would try! It arrived just in the nick of time and my son’s face when he opened the CDs was a picture! They are top quality and look amazing. Thank you so much

June 16, 2018
Unprompted review

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