VR Speed Factory Reviews 731

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Terrible customer service.email support more like garbage chatbot support. Phone support Won’t answer after the run around game you end up with a prompt telling you to leave ur name and phone number t... See more

Rated 5 out of 5 stars

Affordable performance parts and upgrades... what more can you ask for? The customer service is great, the shipping is quick, packaging is amazing, and the quality of the parts is on top. I ordered a... See more

Rated 1 out of 5 stars

The provided bolts for my charge pipe did not fit the thread, causing them to get stuck several times until they eventually broke. When I contacted customer service to request a return, they informed... See more

Rated 5 out of 5 stars

VRSF is an incredible shop for performance parts and has excellent customer service! I highly recommend VR-Speed Factory for any of your project car needs! Everything came well-packaged and looks clea... See more

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3.3

Average

TrustScore 3.5 out of 5

731 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Phenomenal company!

A lot of people in the car community say vrsf is just rebranded China parts this is not the case! There products always fit like a glove the welds are y and I have never had an issue with delayed times! Always comes in on time as scheduled!

January 4, 2021
Unprompted review
Rated 5 out of 5 stars

Easy DIY Mod

Fast delivery. I only got the time to install it today. So far the part fit correctly (on the F30 328i xdrive 2016). Easy to install then the OEM.
I haven't test drove the car yet, so I will come back after a week.

December 10, 2020
Unprompted review
Rated 5 out of 5 stars

VRSF means quality

VRSF means quality. I bought the oil catch can, totally impressed with the quality of the product. easy to install. fits right the first time.

December 1, 2020
Unprompted review
Rated 5 out of 5 stars

VRSF Catback Exhaust

I ordered a catback exhaust for my 2010 BMW 335i Xdrive. The time it took to ship was very reasonable and quick, about 2-3 weeks. When I realized that the exhaust was made only for RWD models the VRSF team was ver quick and understanding to respond to my email about a refund.

November 30, 2020
Unprompted review
Rated 5 out of 5 stars

The fitment was perfect

The fitment was perfect. And I accidentally ordered the rwd exhaust but I have a awd and they helped me get that fixed and replied fast and were very helpful. I’m very happy with the looks and sound.

November 24, 2020
Unprompted review
Rated 4 out of 5 stars

Good value after market Aluminum Charge Pipe

This is the second aftermarket VRSF Charge Pipe I have bought for a BMW N55 motor.

Product was shipped fairly promptly and arrived well packaged. Tracking was provided so that I could see when it would arrive.

Overall the product is good quality for a relatively low cost - it fits well, and is infinitely better than the OEM/stock plastic one which is prone to failure,

November 24, 2020
Unprompted review
Rated 1 out of 5 stars

Order never received.

I ordered this product on Nov. 4, 2020, when it wasn’t back ordered, and have yet to receive it. I have gotten 3 different ETAs or product arrival and two messages from FedEx saying shipping information was received, but FedEx never received the product. I reached to customer service and asked for ETAs and never got a straight answer. I also inquired about the compatibility of the product with my car and was told twice that the technical experts would contact me. That has not happened. Customer support has been pretty much useless and it has been almost a month since I ordered an in-stock product.

November 23, 2020
Unprompted review
Rated 3 out of 5 stars

Supply Chain Problems - Poor Inventory Management

This company is very frustrating.

I ordered from them because the product has a good reputation and the price is excellent.

However, at the time I ordered - on October 23rd - the product availability date was 10/30. It has now been nearly a month since the order, and three weeks since the original availability date. On their website, they change the available date each week, apparently.

I think VRSF should get a better handle on the supply chain and not lock up orders where people have a reasonable expectation of availability based on their own in-stock dates as displayed on their website.

I might add that, contrary to the practice of most merchants, they charged my payment method immediately on 10/23 for the order total, instead of charging at the time of shipping, as is customary where there is a delay in product availability.

November 19, 2020
Unprompted review
Rated 1 out of 5 stars

I bought an intake

I bought an intake, installed it, tested it, and got terrible gas mileage. Obviously I don't want to keep it but they "can't accept returns on used products." So don't buy anything you don't want to keep forever.

November 14, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT DO BUSINESS WITH THEM

DO NOT DO BUSINESS WITH THEM. VRSF IS FULL OF BS. Bought an intercooler that was out of stock via affirm (loan). But made the wrong purchase, so I contacted VRSF directly to let them know SAME DAY AFTER I MADE THE PURCHASE. About 1 week later, I get an email saying my order has been shipped. Later that day, I get another email from customer support telling me since it’s been shipped already, I’d have to return the item. Ok... I waited for the item to get here and then returned it with the return label Tiago provided me with. Item returned less than a week back to VRSF. Waited about a week for the refund until I finally contacted their customer support again (I hate doing this because nothing ever gets done). They tell me same BS saying they need to confirm that it’s returned. So at this point, about 2 months have passed and I have 0 items and a full affirm balance of $900. I contact customer support once again (probably the 10th time because you will not hear from them again unless you make a new ticket). Tiago tells me that the item is too old to refund, and I’d need to contact affirm for a refund. Lol ok, I contacted affirm same day, now they tell me I need to contact VRSF because only they can confirm it. As I’m typing this, I still have no refund or items and 3 months have passed. And with how VRSF customer support is, I don’t expect to get a refund until AT LEAST another month.

November 10, 2020
Unprompted review

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