VR Speed Factory Reviews 731

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible customer service.email support more like garbage chatbot support. Phone support Won’t answer after the run around game you end up with a prompt telling you to leave ur name and phone number t... See more

Rated 5 out of 5 stars

Affordable performance parts and upgrades... what more can you ask for? The customer service is great, the shipping is quick, packaging is amazing, and the quality of the parts is on top. I ordered a... See more

Rated 1 out of 5 stars

The provided bolts for my charge pipe did not fit the thread, causing them to get stuck several times until they eventually broke. When I contacted customer service to request a return, they informed... See more

Rated 5 out of 5 stars

VRSF is an incredible shop for performance parts and has excellent customer service! I highly recommend VR-Speed Factory for any of your project car needs! Everything came well-packaged and looks clea... See more

Company details


Contact info

3.3

Average

TrustScore 3.5 out of 5

731 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Low quality parts

Ordered some N54 downpipes from here, they took 2 months to arrive due to production delays. When I tried to fit them it became obvious that the flange was angled wrong due to an alignment defect with the rear pipe.

The seller initially admitted that a new pipe would be needed but then stopped communicating. Had to go via PayPal to get a refund as seller ignored all communications.

March 15, 2021
Unprompted review
Rated 5 out of 5 stars

VRSF gave me peace-of-mind over my chargepipe troubles.

Purchased an upgraded piece for the OEM plastic intake chargepipe on the N55 engine because it was my third chargepipe to blowup, enough was enough so I went with VRSF to get the aluminum chargepipe instead, which was also more than half the cost of the OEM chargepipe. Once the chargepipe arrived it was secured in nice foam and packaging so it wouldn't get damaged in transit, the equipment themselves were of high quality and have no issues trusting its longevity. The VRSF N55 chargepipe allows me to have peace of mind knowing that a high-quality component is installed in my engine in replacement to a plastic piece which eventually breaks, thanks VRSF I'll be purchasing more components from you.

February 17, 2021
Unprompted review
Rated 5 out of 5 stars

Vr speed factory is hands down the best…

Vr speed factory is hands down the best company for quality bmw parts. everything on my car is vrsf and my next car will have the same. Vrsf has amazing customer service very fast shipping and amazing prices for top quality parts. Thank you vr speed factory!

January 29, 2021
Unprompted review
Rated 5 out of 5 stars

The website is excellent to stroll…

The website is excellent to stroll through. The support is professional and the delivery is on the spot. We are so happy with our VRSF cat less downpipe. Best online purchase for the last 12 months. Vr Speed Factory is Highly recommended. Yu will not be disappointed.

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Ordered some DCIs for my BMW E90 shipped to New Zealand. Order came pretty quickly but there was a minor freight issue. Emailed VRSF and got an immediate response and resolution. The mark of an organisation is how they handle customer service and recovery. Top class from VRSF.

January 25, 2021
Unprompted review
Rated 2 out of 5 stars

VRSF: Weeks Late, Incorrect part, Hard to Reach

VRSF 1) Lists items for sale that are not in stock and do not ship for weeks (after taking payment)
2) Their items' description does not match the stated model years the item will fit (after waiting 3 1/2 weeks, they sent a part that does not fit)
3) They have no real-time, live support. No telephone customer service number. All communication is via email or message.
4) Product looks to be welded well (if you can get the correct part)

January 6, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look