Customer service are helpful. Your deliveries with Evri are not good i found that they don’t deliver as promised and you then have to wait several days for replacements. I suggest you change your c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... See more
Company replied
Vuse is an overall a customer friendly and consumer based, product rich company. But we're it really comes into it's own is the fantastic,swift and customer driven consumer service department. I was e... See more
Company replied
I have been using Vuse for many years, while only discovering the subscriptions a year ago, amazing prices, it has saved me a fortune. I will say that their customer service is next level, I’ve had... See more
Company replied
4.3
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. Had an order go missing and Alen F sorted out a replacement straight away.
September 8, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Peter, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent customer care team
Really excellent customer service at Vuse.
My query was dealt with and more. The lady solved my issue immediately and was so kind by compensating me.
Such friendly and helpful customer care team.
September 5, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Xenia, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Dissapointed
Dissapointed. I bought the Vuse pro from Morrisons. Regardless where I bought it from its Vuse. It states 2000 puffs and each Pod I have used I have had around 100 puffs. On top of that 10mg without menthol just makes me cough and wheeze. I eventually cough and wheeze on the menthol. I was considering buying the new 6mg ice one but for the price and puff ratio I don't think there is any point. Whoever is testing the puffs numbers must be taking a drag for 0.0000000001 seconds.
September 5, 2025
Unprompted review
Excellent customer service
Excellent customer service.
Let down by the delivery company (next day delivery selected)
Prompt reply from customer service advisor (Jeta)
More than happy with the resolution offered. Well done Vuse 👍
September 5, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Rebekah, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
What can I say well done vuse my.last…
What can I say well done vuse my.last order i never got and went on line to find out why they replaced all of my order with next day delivery I have ordered before and after today will order again thank you vuse and keep up the good work
September 3, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Anthony, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Customer Experience
Many thanks to Nora for handling my customer query. She provided excellent service in what was a particularly difficult case. The level of professionalism and support she demonstrated is the kind of customer service I wish I'd receive ALL the time from other companies.
September 2, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Shane, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I bought recently vuse ultra
I recently bought the Vuse Ultra, and so far it’s been the worst purchase I’ve ever made. It doesn’t show a daily pass unless you use that “app” — which isn’t even a proper app and works so poorly. The pod you buy is supposed to last up to 1,000 puffs, but you barely get 600. Paying £9 for 2 pods feels like a robbery. I wish I could get a refund for my Vuse Ultra. It was my fault for trying it, but never again
September 2, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Alessandro, thanks for taking the time to leave your feedback regarding your recent experience. A member of the team will reach out to you shortly.
Excellent customer service
Excellent customer service. Yolanda is very efficient and professional.
September 2, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Paul, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Customer service
Been a subsciber with Vuse for few years now and this was the first time I had an issue, Nora in customer service resolved it straight away and was very efficent
August 27, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Lynda, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
Great customer service! I had an issue with my delivery through no fault of Vuse and they resolved it for me super quick and replaced my order. Thank you!
August 22, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Christina, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Customer service at vuse is excellent
Customer service at vuse is excellent, Had a problem with my delivery for a monthly subscription. Phoned their customer services and all sorted same day and new delivery arrived next day.
August 21, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Had an issue with pods
Had an issue with pods, was resolved pretty much straight away, replacements sent straight out, support were great and replies were very quick, not very often you get quick stress free support from companies these days, so well done Vuse( and especially Olja)
August 2, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Chris, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Can't fault Vise UK customer service
Can't fault Vise UK customer service, Helpful, efficient and polite.
Been a smoker for over 40 years. The product has helped me stop smoking and now I just use Nil Nicotine Menthol Pods to stay off the cigarettes.
August 20, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Mostyn, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Fuse vapess
Stopped smoking two years ago with the help of fuse vapes ,always use the lowest strength vapes which has helped me out a lot as I was 20 cigarettes per day , never had any problems with them ,
August 19, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello John, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Order regularly and most of the tine…
Order regularly and most of the tine great, have had few occasions when payment hasn't been taken so order cancelled, however contacted customer care who told me to reorder which I have done overall good service
August 18, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Marion, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The best
After many attempts to stop smoking cigarettes i finally found VUSE. Excellent products and customer service quick to correct any issues. If anyone is thinking of using them order directly from site, discount is amazing!!
August 18, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Marion, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Lovely customer service from Gabor T.
My order was returned to the sender as I was on holiday. I called customer service and received a lovely outcome from Gabor T. who was so pleasant, efficient and who sent my order with next day delivery. Well done Vuse and Gabor T.
August 18, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Anca, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Lost order
Order was shipped but lost in transit, contacted vuse and new order created and sent i wait in anticipation but overall very helpful
August 18, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Andrew, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent customer service
My order with tracked Royal Mail did not arrive so I phoned customer service, was put through to an advisor promptly who apologised and told me that if the item had not been delivered within the next 2 days they would resend. Meanwhile they would send a complimentary item by next day delivery. This was followed by a confirmation email. Very efficient effective service.
August 12, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Ruth, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Exceeded Expectations
Received fantastic customer service from Jeta F today after I reported a shortage in my delivery. Issue resolved immediately with great courtesy. My experience exceeded expectations. Well Done!
August 9, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Matt, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
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