VWFS Rent-a-Car - Bristol Reviews 

58
TrustScore 4.5 out of 5

4.7

Mon Motors Volkswagen Bristol, Pioneer Park, Whitby Road, BS4 3QB Bristol, Bristol City, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very quick and easy to reserve a car (a good selection and at very reasonable prices). Minimum time spent on admin during collection and drop off. Overall and excellent service from start to finish.

Company replied

Rated 5 out of 5 stars

Easy booking online, did book at short notice but type of vehicle available, good website and booking. Quick completion of documents to pick up car, unfortunate the hire car team were not available... See more

Company replied

Rated 5 out of 5 stars

Easy booking, responsive staff, superb road assistance, and the car condition is excellent Though a warning sign turned up when we started our journey, the assistance came fast and effective. We... See more

Rated 5 out of 5 stars

This was my first tine renting with VWFS and I found it to be an easy and effortless experience. I did all the paperwork and payments online so I could walk in to finish up the paperwork and drive... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Mon Motors Volkswagen Bristol, Pioneer Park, Whitby Road, BS4 3QB, Bristol, Bristol City, United Kingdom

  • 0117 2033396

4.7

Excellent

TrustScore 4.5 out of 5

58 reviews

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4.7

All reviews

(58)

965 reviews in the last 12 months

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Rated 5 out of 5 stars

A lovely business and incredible…

A lovely business and incredible workforce, John especially was extremely helpful and professional.

July 9, 2026
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

Hello – isn’t this great!

Thanks for sharing your positive comments with us! We’re glad we were able to meet your expectations and offer you a great rental experience.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Fantastic Service

Very quick and easy to reserve a car (a good selection and at very reasonable prices). Minimum time spent on admin during collection and drop off. Overall and excellent service from start to finish.

June 22, 2026
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Easy booking online

Easy booking online, did book at short notice but type of vehicle available, good website and booking.
Quick completion of documents to pick up car, unfortunate the hire car team were not available when taking collection but the service team were helpful.
Car in perfect order, clean, no dents, full petrol which is appreciated, warning light came on for windscreen wash refill (which seems to be the norm when taking VW cars, has been experienced before) but car was drivable and was only needed for one day.
Drop off was simple, again no hire staff around but service team took keys on drop off.

April 30, 2026
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Absolutely amazing experience with the…

Absolutely amazing experience with the chap at argos vale vwfs
Super smooth transaction hiring and off hiring, I would definitely recommend and would use again
Thank you.

March 5, 2026
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Customer service

Customer service from John at Bristol branch. Flexibility when I was late in picking up.

January 14, 2026
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

The best thing is knowing that if I…

The best thing is knowing that if I book a Golf I get a golf ‘not similar’ like most hire companies.

January 9, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Fantastic friendly service

As always John in the bristol branch made the experience enjoyable, simple and straightforward. Fantastic friendly service, highly recommended.

September 22, 2025
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

So simple and straightforward to setup…

So simple and straightforward to setup , with no pressure for added ‘extras’ and a very friendly team. Car was really clean and even smelled nice. Simple to return too. Thank you !👏👏👏

September 8, 2025
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

Hello,

Thank you for choosing VWFS Rent-a-Car. You chose us to keep vehicle rental simple – and we’re glad we were able to do this for you.

Many thanks,
VWFS Rent-a-Car

Rated 3 out of 5 stars

I am honestly impressed.

UPD: have to remove 2 stars as for 40minute late return we were charged the full extra day (I totally understand the penalty, but this is too much)

Original review below:

I am honestly impressed.
This was my first time renting with them, rented a VW Golf for a week and it has been an amazing experience start to finish.
Staff was very friendly and polite, everything was very fast, car was in amazing state, couldn’t be happier. Probably the best experience I’ve had renting a car ever. I wish I discovered them sooner.

11/5 exceeded my expectations.

August 26, 2025
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

Hello – isn’t this great!

Thanks for sharing your positive comments with us! We’re glad we were able to meet your expectations and offer you a great rental experience.


Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Had a great and quick experience when…

Had a great and quick experience when getting it and delivering back, Mr John was really wonderful and pleasant.

July 29, 2025
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Great experience and value

Good price, easy booking, great vehicle which was a lovely drive, easy collection and drop off. Friendly efficient service all round. We will use again.

July 25, 2025
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

VW rental Mon motors

John is the most helpfull person I have meet , he goes the extra miles to make sure everything is right and goes out of the way to help . I always use VW Bristol for our rentals

April 9, 2025
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Car rental

Excellent customers service from start to finish, would highly recommend and will use again if ever needed. Lovely staff helpful and was completely hassle free! Good job guys

February 3, 2025
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Excellent vehicle at a competitive…

Excellent vehicle at a competitive rate, and superb service from John and his team, as always!

February 14, 2025
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

I’m using the service for to year mr…

I’m using the service for to year mr John is helpful and kind deliverd amazing customer service experience.highly recommended

January 28, 2025
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

I was dealing with John and I have no…

I was dealing with John and I have no words to say how helpfully it was! So professional and inspiring me such a confidence! His friendly and caring approach made the process so easy for me! I will definitely recommend your services to my family and all my friends! Keep up the good work, John!
Thank you from the bottom of my heart!🥰

September 25, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Wasn’t a planned rental but from start…

Wasn’t a planned rental but from start to finish very helpful and speedy process which was appreciated

August 19, 2024
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Skoda hire

Car sourced at short notice when website indicated that suitable vehicle not available.
Quality new vehicle and exemplary service as always.
This is the second long term hire I have arranged via Bristol VW

May 31, 2024
Unprompted review
VWFS Rent-a-Car - Bristol logo

Reply from VWFS Rent-a-Car - Bristol

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

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