Rented a car whilst my daughter was visiting from abroad with her two young children. Booking process was simple and the price reasonable, having shopped around. On collection and drop off all the sh... See more
Company replied
Location
Switch locationMarriott Motor Group Volkswagen Bury St Edmunds, Northern Way, IP32 6NL Bury St Edmunds, Suffolk, GB
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See what reviewers are saying
Arranged the rental with Paul at the Ipswich branch who was, as always really helpful, and he arranged a car for me to collect from Bury St Edmunds, my home town. Collected the car without problem, a... See more
Company replied
This is the 3rd time I have rented a car, twice from Bury St Edmunds and once from Ipswich. Have been very happy with all experiences. Easy to book, communication good, no hidden charges and hand over... See more
Company replied
Hired a car in a hurry to visit a relative. Ailsa at Bury St Edmunds was extremely helpful, knowledgeable and courteous. The price quoted was very reasonable and I would not hesitate to use this ser... See more
Company replied
Company details
Written by the company
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Contact info
Marriott Motor Group Volkswagen Bury St Edmunds, Northern Way, IP32 6NL, Bury St Edmunds, Suffolk, United Kingdom
- 01284 715905
3.6
Average
55 reviews
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Great way to test an electric car.
Great way to test an electric car for a week... Great car and great experience. My only criticism would be that it would of been good to have had a full charge when picking the car up.
February 21, 2022
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Hi Gary, thanks very much for leaving this review. We appreciate your feedback.
Be aware, check your washer bottle
I rented from here for the second time, what went unnoticed on inspection was a tiny stone chip at the bottom of the windscreen in the sealed area, I drove the car for a few miles and discovered there was no water in the washer bottle to clean the windscreen, I had to stop on the road and clean by hand as I could not see, early the next morning I had to pour warm water over the windscreen to de ice as bottle was empty and drove off, it was then I noticed the crack just appearing into view from the bottom, when I arrived they went straight to this small crack and told me they were taking my deposit of £250 and was just bad luck, it was absolute that this tiny chip was there and having no water to wash the screen put me in a predicament to de ice myself and this chip webbed out, they did apologise for the washer bottle and took the deposit in any case, just be aware
January 24, 2022
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Hi Patrick, thanks for taking the time to leave us this review. We appreciate your feedback and will discuss the incident further with the location. We apologise for any inconvenience caused. Many thanks.
Excellent service
Excellent service, very helpful, great car and the best price in the region! Definitely will come back here in the nearest future.
January 20, 2022
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Thanks very much Jurgita! :)
Great service before during and at the…
Great service before during and at the end of the rental period.
Excellent chance to review an electric vehicle.
December 31, 2021
Unprompted review
VW Rental Bury St Edmunds
As always, top service from VW Rent-a-Car Bury St Edmunds...professional, knowledgeable and friendly staff; good vehicle at reasonable prices. My go-to rental place!
December 30, 2021
Unprompted review
Great service at a fair price
Great service at a fair price. Friendly and helpful staff. Would definitely recommend.
December 14, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Thanks for the feedback Yannis.
Absolutely amazing
Absolutely amazing
First class service
Very friendly staff who helped me with car
Even gave me a lift home when I could not get a taxi
Thanks Marriott motor group first class
November 29, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Hi Martin lovely to hear. Thanks!
Straightforward hire
The car was clean and ready when I arrived to pick it up. Paperwork straightforward. It worked faultlessly (except that it needed oil on day one....)
Handing back equally simple. Will definitely use VWFS again.
November 17, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Thanks for your great review! :)
Great Experience!
Easy online booking with good choice of vehicles. Excellent Customer Service from local Agent with query before pick-up and seamless paperwork and handover with everything clearly explained.
Car pristine.
Return equally easy and will use again.
November 17, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Thanks Mark, we look forward to seeing you again soon! :)
Excellent service
Excellent service, it was quick to collect the car and sort out paperwork. Staff were friendly and polite. Overall a great experience. Thank you
November 4, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Hi Mike, we're glad you were pleased with the service.
Monthly Hire
Reliable friendly service. On a monthly hire package, after a few months the car I had was being sold so the company came to collect and dropped of an even newer car of the same model. All drop offs and pick ups of the vehicle were included and communicated really well and I live a fair way away from the company. Overall very happy with the service, thank you.
November 3, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Hi Katie, thanks for taking the time to leave us this review. We're glad you enjoyed your experience.
Very professional and friendly service
Very professional and friendly service.
Rented a car for 2 months, it was a smooth and effortless experience, and good rate too!
Thank you.
November 1, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Thank you very much for your review.
Excellent service while hiring from VW…
Excellent service while hiring from VW again. Professional and friendly service. Highly recommend.
October 29, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Thanks Helen, that's great to hear!
GREAT SERVICE AND VALUE
VWFS were amazing.
Great value and service.
Knock all the major rental car businesses for SIX.
Will definately return to rent from them again.
October 26, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Thanks for the review Alan, we're glad you had a great experience with us!
What a wonderful experience
What a wonderful experience. We want to thank you for the excelente service, professional and kind service. The ordering, collection and delivery was straight forward and all went perfectly! The person who attended us (sorry we don’t know his name) was very nice and attentive! I would Definitely recommend it and use again. Good value for money and excellent service! Thank you very much
October 21, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Thank you Igor for your kind review. We hope to see you again soon :)
A very smooth and friendly process
A very smooth and friendly process, and a good price too.
The almost unique selling point for me is that I know which car I’m going to have. I needed a large estate, so I booked a Passat estate and that is what I was given. Not ‘or similar’.
Thank you VWFS, a pleasure to use your service, and I will recommend to friends and family.
October 6, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Thanks Tony! :)
Great service
Excellent vehicle, good value and easy collection and return. Very pleasant and helpful staff.
Have used this company several times before and will certainly do so again.
October 4, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Thanks Ed, we look forward to seeing you again soon.
Friendly staff
Friendly staff. Good value car and excellent services. My son rented and recommended this place . Josh is helpful and quick in service. I would use their services again.
September 30, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Amazing, we hope to see you soon!
Reply from VWFS Rent-a-Car - Bury St Edmunds
Amazing, thank you!
Excellent five star service
Excellent five star service
Josh very nice pleasant guy give him a bonus
September 11, 2021
Unprompted review
Reply from VWFS Rent-a-Car - Bury St Edmunds
Hi Sonya, thank you for your review!
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