Truly a wonderful experience. Very professional, very smooth and efficient check in and check out, and highly specced vehicle in excellent condition at an excellent deal of a price. I enjoyed my 2 wee... See more
Company replied
Location
Switch locationCapitol Way 78, NW9 0EW London, England, GB
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Excellent experience from start to finish. The booking process was straightforward despite being relatively last minute. The car was also clean and well maintained. Pick-up and return were quick and h... See more
Company replied
Great service - highly competitive price (roughly half of the big rental agencies), very responsive, kind service, no surprises on pickup or return. The rep who helped us (Mo) showed extreme flexibili... See more
Company replied
The online booking is straightforward. The descriptions of the vehicles are good, adding measurements would be useful. We hired a multivan, fourth time of hiring, and it was fabulous. Returned 41... See more
Company replied
Company details
Written by the company
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Contact info
Capitol Way 78, NW9 0EW, London, England, United Kingdom
4.9
Excellent
320 reviews
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1st time car renter and I decided for…
1st time car renter and I decided for the VW multivan..scariest car to drive in terms of size. It ended up being the e hybrid version and would have been nice if it was charged before handover. But the kids loved it, sliding tables, movable seats. Was a good rental price to pay considering its worth >£60k.
Smooth process..I took video of the walk around to identify all the scuffs, buffs and dents. Yes, the guy wanted the car back in one piece and no scratches on alloys. I'd like to think I'm a safe driver anyway..but knowing a £500 deposit was on the line made me quite anxious over the weekend. All was good.
Will rent again! Maybe for a smaller van this time..
October 18, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hi A.Chan,
Thank you for your feedback with us. We're sorry to know that the vehicle wasn't completely charged before it was handed over to you. We've shared the feedback with the Rental Manager to ensure sure this doesn't happen again. We're delighted the kids enjoyed the Multivan and that you'd like to hire with us again in the future. Our team looks forward to serving you again!
Kind Regards,
VWFS Rent-a-Car
Excellent Service
Excellent Service - smooth process!
Vehicle Ready and clean!
October 21, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Really great service
Really great service. Serghei is friendly and efficient. The service is affordable and easy to book.
I have used them several times, and I will definitely use them in the future.
September 21, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Good dealings.And very nice and clean…
Good dealings.And very nice and clean car was provided
September 16, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback.
Sergei is exceptional with his customer…
Sergei is exceptional with his customer service, the car was new, clean and faultless.
Going forward I will not consider any other way to hire a car any other way than VWFS.
Highly Highly recommend to anyone who wants hassle free rental, quality service, and great prices
September 10, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Great service as always
Great service as always. Very soon you will be ahead of the competition. Thank you
September 3, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback.
Excellent service
Excellent service. Everything went really well. It can be a bit stressful to hire a car, but this company seemed very professional and honest. The car we hired was really good, too, and had a lot of advanced features you do not usually get when hiring a car - the adaptive cruise control made a long drive much easier.
August 23, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
We’re glad to hear that you enjoyed your VWFS Rent a Car
was kept updated re my car as was…
was kept updated re my car as was looking for smaller
All went smoothly
Sergio done great job as did Gary Stag
August 24, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback.
Worst customer service ever
Worst customer service ever. Took the 7 seater car for 3days. Hand over was done by a smug Eastern European guy whose only interest was me getting the car back in one piece. He did not provide the reference in case of accident/ breakdown, no mention of the terms and conditions. Handed the car with 140miles left which dropped fairly quickly which would indicate that reading was an edge case. NEVER EVER BOOKING AT COLINDALE. Watford much better
August 5, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hi Jonathan,
Thanks for sharing your experience and we're sorry to hear you're disappointed. We take our customer service very seriously and have passed on your feedback to the Colindale location. We are working with them to ensure this does not happen again.
Very friendly good service.
Very friendly good service.
Very helpful agent.
August 5, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback.
Excellent service provided by Sergie
Excellent service provided by Sergie. He always goes the extra mile for you!!
July 26, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
We’re glad to hear that you enjoyed your VWFS Rent a Car.
Very happy with the rental and service
Very happy with the rental and service. Exceeded my expectations. I had thought only the big 5 would be able to provide such a seamless rental but VWFS will now be my rental of choice in the future.
July 18, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Very helpful service and great cars!
July 23, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Outstanding experience from Serghei!
July 22, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback.
Great service and fantastic assortment…
Great service and fantastic assortment of cars and vans.
June 28, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
I recently hired a vehicle from VWFS…
I recently hired a vehicle from VWFS Rent -a -car- Colindale and was extremely impressed
with their service. From start to finish, the team was professional, friendly, and very
knowledgeable. The entire process was seamless, with no hidden charges or surprises. The
vehicle was in pristine condition and met all my needs perfectly.
The staff made everything easy, from initial paperwork to returning the vehicle. Their
commitment to customer satisfaction is evident, and I felt valued throughout the rental
period. I highly recommend VWFS Rent -a -car- Colindale for their exceptional service and
transparency. I will definitely return for future rentals.
Thank you, VWFS Rent -a -car- Colindale , for a fantastic experience!
June 19, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Thanks sir ji for your cooperation to…
Thanks sir ji for your cooperation to pick up especially drop off time..
June 17, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback.
A trustworthy car rental
April 6, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback.
Excellent Service.
June 3, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback.
Reply from VWFS Rent-a-Car - Colindale
Thanks for taking the time to share your feedback.
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