VWFS Rent-a-Car - Durham Reviews 

314
TrustScore 5 out of 5

4.9

Abbey Road, DH1 5HA Durham, Pity Me, GB


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Rated 5 out of 5 stars

Really great service - Sarah was absolutely fab, totally hassle free and down to earth but explained everything really well at the same time. Hired a T-Roc for 12 days to travel to and around Devon. C... See more

Company replied

Rated 5 out of 5 stars

excellent service from start to finish, very easy hand over and return. very friendly staff,will definately be returning for my next rental

Company replied

Rated 5 out of 5 stars

Fantastic service from Sarah, great price and a really good car. Thinking of buying one after renting for a week.

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Hired a beautiful VW Golf automatic which i did through a lovely helpful guy over the telephone. Collection and return totally hassle free and full deposit... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Abbey Road, DH1 5HA, Durham, Pity Me, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

314 reviews

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4.9

All reviews

(314)

893 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from Sarah

Fantastic service from Sarah, great price and a really good car. Thinking of buying one after renting for a week.

July 6, 2026
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Really great service

Really great service - Sarah was absolutely fab, totally hassle free and down to earth but explained everything really well at the same time. Hired a T-Roc for 12 days to travel to and around Devon. Car was a dream, sad to hand it back. Security deposit was returned to the bank next day. Will definitely be using again, thank you.

June 18, 2026
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

excellent service from start to finish

excellent service from start to finish, very easy hand over and return. very friendly staff,will definately be returning for my next rental

June 23, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Durham

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great

As usual a stress free no problems rental. Great team at Durham.

June 18, 2026
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Outstanding rental experience

Outstanding rental experience. Helpful staff, great support, new vehicle in an excellent condition, and none of the hassle of some of the larger national operators!

I would definitely recommend and will be using as my preference for vehicle rental in the future.

Thanks to Sarah at the Durham branch; an absolute star!

June 20, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Durham

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great service

Sarah made the process quick and easy, great service and definitely worth checking out, the car was immaculate and drove superbly.

June 3, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Durham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Sarah was amazing throughout my rental…

Sarah was amazing throughout my rental experience. Nothing was any trouble & at the end of a phone if needed. Thank you!

June 9, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Durham

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Alway excellent customer service Sarah…

Alway excellent customer service Sarah and Steve take care of everything.
Have used this service multiple times when back from Canada, will definitely be back again.

May 12, 2026
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Sarah at Durham Pulman Showroom helped…

Sarah at Durham Pulman Showroom helped me with my rental car hire as per my timing requirements and everything was perfect. Thanks.

May 20, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Durham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Best experience ever of hiring a car

Helpful staff at the desk. Pain-free procedures. Smart new car. Very reasonable price.

May 15, 2026
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent service and seamless handover…

Excellent service and seamless handover experience both receiving and dropping off.

May 13, 2026
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Brilliant Service

Absolutely brilliant from start to finish. Hired a beautiful VW Golf automatic which i did through a lovely helpful guy over the telephone. Collection and return totally hassle free and full deposit returned 24 hrs later. Will definitely use again in the future.

April 23, 2026
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

understanding lovely car friendly and…

understanding lovely car friendly and picked the car up when on hol as a health issue and couldn't drive Robert Bixley

April 24, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Durham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Car was ready

Car was ready, all details relating to the booking explained clearly.
Very nice car to drive, and no issues.

April 7, 2026
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish the staff were very friendly and asked lots of questions about what we needed,we rented a Skoda kodiac 7 seater and wow what a beautiful car ,made our journey much easier with all of us in one car,100% will be renting again,I would highly recommend this company they were brilliant

February 20, 2026
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Brilliant service

Great friendly team, brilliant service from start to finish & highly recommend

March 7, 2026
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent service wouldn’t hesitate to…

Excellent service wouldn’t hesitate to recommend or use again
Very helpful and professional staff team and competitive pricing

February 27, 2026
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent service, will return and recommend

Sarah the rental manager was so helpful and considerate. I felt I had all the information and everything I needed to be confident. The Polo is an ideal car for me as a small vehicle, easy to park and very economical on fuel. The vehicle was clean and a pleasure to drive. I had to make a late change to my return and again Sarah was so helpful and considerate.

February 12, 2026
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Quick and easy on collecting the…

Quick and easy on collecting the vehicle and returning , would highly recommend very reasonable price too. Will be back in future if needed :)

December 23, 2025
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Always totally satisfied

Great service as usual from Pullman VW,
Check in service is very easy especially with Sarah ( she’s always gives me a perfectly clean car with fuel ),
It’s always a nice experience hiring a car from here!
7 stars

December 23, 2025
Unprompted review
VWFS Rent-a-Car - Durham logo

Reply from VWFS Rent-a-Car - Durham

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

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