BudgetAir.co.uk Reviews 40,343

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the website for its ease of use and straightforward booking process, often finding it superior to other platforms. Many people appreciate the clear information provided and the quick, efficient service, leading to immediate booking confirmations and e-tickets. Consumers frequently highlight the competitive pricing and the ability to secure good deals, especially when other sites show higher costs or limited availability. However, some customers were not happy with the booking process, citing issues with being bombarded with extra offers and unclear booking references. A few other people also felt that the service could be problematic, particularly when needing to make changes or dealing with technical errors, which sometimes led to having to rebook directly with the airline.

What people talk about most

Booking process

Customers had ambiguous experiences with the booking process. While some found it easy, fast, and efficient,... See more

Price

People report ambiguous experiences with price. Many customers express frustration, citing instances where... See more

Service

Reviewers mention ambiguous feedback about service. Many customers express extreme dissatisfaction, citing... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the website and... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers report that advertised flight prices... See more

Based on these reviews

Rated 4 out of 5 stars

It's frustrating trying to say no to your offers when booking the flight Just put a simple yes or no of the products offered instead of sending you round the houses Appart from that you did just fi... See more

Rated 4 out of 5 stars

Easy site to use. Flying is expensive these days anyway. Too many things once considered part of the service now treated by carriers as additions. Greedy sods.

Rated 4 out of 5 stars

Relatively straight forward process. Delivered good value for money. Only issue I had was the 2 stage validation process stalling resulting in payment twice. The bank stopped this. Had to go through t... See more

Rated 4 out of 5 stars

Smooth service, don't like the self service transfer very inconvenient for families with small children on long flight. Otherwise all good and nothing bad.

Rated 3 out of 5 stars

The customer care service was unhelpful, when DOB was requested. I was directed to airline to make these changes. The website was not very user-friendly and when reached out to the customer care one o... See more

Company replied

Rated 3 out of 5 stars

It gave me access to book seats for my return journey unlike other websites. However, the seat map that came up was not entirely clear and accessible prompting us to feel a little uneasy the day after... See more

Rated 5 out of 5 stars

In a time when flight prices were being volatile, and other online websites trying to increase the advertised flight cost by hundreds of pounds, Budgetair kept the price you saw was the price you pay.... See more

Rated 5 out of 5 stars

My flight was cancelled by airline 2 daya prior to departure. I contacted budgetair via chat option. After 20 minutes ( due to understandable long wait due to frequent cancellations), I was connected... See more

Rated 5 out of 5 stars

Easy Jet's website wasn't functioning correctly so I went to BudgetAir. Well explained guidance and easy process to booking paying extra for them to make sure I was checked in. - more cost but peace o... See more

Rated 4 out of 5 stars

Was easy to book but E-ticket doesn’t mention what T it arrives on otherwise good website

Rated 5 out of 5 stars

Budget air saved the day! After using cheap flights app, & being directed onto trip.com, my flight price kept increasing minute by minute. It was frustrating using these aforementioned sites as the... See more

Rated 4 out of 5 stars

The booking reference was not very clear. I had a booking reference from Budget Air - that did not work with my airline. The airline's booking reference was buried in my 'Budget Air' account, in a s... See more

Rated 4 out of 5 stars

I think the flights were still expensive and thought they would have cheaper options with low budget airlines but BA was the cheapest. Flights were easy to book though.

Rated 5 out of 5 stars

I suppose it's common practice these days, but that doesn't make it any less aggravating to be bombarded with extra costs after you think you've chosen a good deal.

Rated 3 out of 5 stars

I bought a ticket via budget air, which was Rwanda Air, the flight was rescheduled but was I was not updated. Very Bad Customer service also

Company replied

Rated 3 out of 5 stars

Fair response to emails . Chat uses Ai help which does not respond and is waste of time Fair prices Appreciate they are currently dealing with multiple disruption and difficult situation

Company replied

Rated 4 out of 5 stars

Fairly simple to book,although need to double check when you booking the flights that they meet your requirements. Needs an option to filter by baggage allowance

Rated 5 out of 5 stars

Your website is very easy to use compared to others. I feel it was graphically straightforward, bold and not misleading. Also your prices are good!!

Rated 1 out of 5 stars

Split my booking with my 12 year old son so having to separately book seats and check in. Tech error on seat bookings so was refunded an had to book through the airline - only silver lining was bookin... See more

Rated 1 out of 5 stars

This is without question the worst travel company I have ever dealt with. The entire experience feels like a complete scam. There is no customer service phone number available, leaving you stuck wi... See more

Rated 5 out of 5 stars

Simple, quick easy process. Good value for money. Quick efficient and trustworthy. Prompt confirmation.

Company replied

Rated 5 out of 5 stars

Used this company twice for last minute bookings. They have never disappointed me. Thank you

Rated 5 out of 5 stars

The website was quick and easy to use, everything was straight forward without any complications

Rated 5 out of 5 stars

My experience with booking with BudgetAir has been positive. Found good value fares going to India and have booked a flight to India using different airlines. Booking confirmation is sent immediatel... See more

Rated 5 out of 5 stars

Great value flights! The process was easy to navigate and the information was clear. Confirmation e-mails eete sent immediately after booking.

Rated 1 out of 5 stars

Why do Skyscanner continue to allow these clowns on their platform? Flights always hundreds if not thousands cheaper until you get into their website and the price increases massively.

Rated 5 out of 5 stars

I love Budget Air. I can never get the EasyJet website to load so that’s how I found this company. Since then I use them every time. The process is easy and I rate their service highly

Rated 5 out of 5 stars

It was so much easier than I thought. I was a bit skeptical at first but I’ve received the tickets and hoping to fly in April. Easy and quick so I’m really happy so far.

Rated 5 out of 5 stars

As it stands the booking so far has been seamless. Will update this if that changes but so far so good.

Rated 4 out of 5 stars

It was just fine. Although after going through the booking process once the whole thing started over again.

Rated 4 out of 5 stars

Although you were not the cheapest I’ve booked with you before without any problems

Rated 5 out of 5 stars

I’m really happy with my booking great prices and so easy to complete the booking thank you so much 🙏

Rated 5 out of 5 stars

Good price and process simple. Flight acknowledged by airline immediately.

Rated 1 out of 5 stars

Its easy to book ticket to ur company, but now that our flight got cancelled due to the on going war at the middle east, its really hard to contact your company to help us to cancel and process the re... See more

Company replied

Rated 1 out of 5 stars

Very disappointing experience . I booked an Etihad Airways flight from Manchester to Abu Dhabi for £830 through their website. The airline later cancelled the flight and confirmed that I am eligible f... See more

Company replied

Rated 1 out of 5 stars

I have used BudgetAir regularly and all was well until I needed to speak to their customer service. I tried ringing them but they only have a single number based out of US, so difficult to reach if yo... See more

Company replied

Rated 1 out of 5 stars

Budget Air has a very poor customer service and they have only one answer: this has nothing to do with us; it's an Airline policy. Contrary to that , when I contacted Airline, they were willing to hel... See more

Company replied

Rated 1 out of 5 stars

Booked tickets with them and they didn’t send me the outgoing flight. When I called, they asked me to pay more money for the tickets that I already paid. When I refused they hung up on me. Thankfully... See more

Company replied

Rated 1 out of 5 stars

Disgraceful people need to be aware of this company. I booked ticket for 26th of March they send me 26th of February when sent me confirmation email after i paid I asked them to change the date or ref... See more

Company replied

Rated 1 out of 5 stars

Horrible customer service, unable to reach via chat which never connects, 30 people ahead of you in queue but that figure never change, no direct phone number to call, email reply received after lon... See more


Company details

  1. Airline Ticket Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Travel Agency
  5. Travel Aggregator

Written by the company

BudgetAir.co.uk is one of the brands of the global Travix family, bringing many years of experience as pioneers in online travel. Travix operates 5 brands in 29 countries; employs 500 staff; and has combined sales in excess of USD $1Billion. Travix has sold over five million airline tickets to satisfied travelers in Europe, Asia and the USA in the last year alone. We hope our British travellers will be as satisfied with our ease of use and the unbeatable airfare deals found on Budgetair.co.uk

BudgetAir.co.uk

Written by the company

Customer Care
You can email us on: info@budgetair.co.uk
More than 100 Airlines
Huge inventory of airlines with your favourite regular and low cost airlines with easy to book flights and everything is available on-line.
Always cheap and clear about the costs!
Fares and prices displayed are for the cheapest options available, including all taxes and surcharges, excluding administration fee if applicable.

Contact info

3.9

Great

TrustScore 4 out of 5

40K reviews

5-star
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Rated 5 out of 5 stars

Stuck in Sri Lanka

My partner and I were stuck in Sri Lanka and our flights, booked via a travel agent, were cancelled. We looked at various routes to get home and proceeded with an offer from BudgetAir. The prices were good, as most other operators were increasing their due to supply and demand. Really easy to apply and check in using the app. Absolutely fantastic service and would highly recommend. We also got home! Thank you so much.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible, Terrible, Terrible

No phone number to call.
Never respond to emails.
Chat system always busy and can't get through.
Unhelpful.

Flight was cancelled by airline, was never informed.

They put their own contact details on the booking, not mine.

I purchased an extra luggae directly from the airline (wizz air) which I am unable to refund as their details are on the booking.

They refused to update the booking with my contact details and refused to give me the email they used for booking.

Unable to get refund for the extra luggage.

AVOID AT ALL COST

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

I would give 0 stars if possible.

I was denied boarding due to an incorrect passenger name on the ticket issued by BudgetAir. I called them from the airport 3 hours before my flight, but received no help or solution. There was no support by phone or message, so I had to book a new flight myself at a much higher cost.

They only replied 10 days later, offering a refund of the original ticket but refusing to cover any additional expenses caused by their error, and instead blaming the airline.

Very poor service, no accountability, and extremely frustrating experience. Avoid.

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

NO CUSTOMER SERVICE REPSONSE - BEWARE TICKET REROUTE/REFUND SCAM

No customer service response. Our outward flight from London to Islamabad via Kuwait on Kuwait Airways is affected by closure of airpsace in the Middle East. We've been trying to contact BudgetAir by contact form and email for 2 weeks about our imminent travel booking, now only 5 days away. The system is not able to field chat or agent repsonses, and email goes into a black hole.

ALSO, BEWARE OF SCAMMERS! There is no customer service contact phone number. but scammers are advertising phone numbers pretending to be for BudgetAir. They will ask for your booking reference and offer you alternative routing at much reduced cost, insisting on payment through Revolut money trasfer app BEFORE a refund of original tickets can be processed. Clearly scammers.

Fake customer service numbers found through online search to beware of are 020 3951 4953 and 020 8038 1040. There may be others.

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

I tried to contact customer service immediately upon payment after noticing an error in the booking. I was put on hold for hours, during which time my tickets were issued. I've lost 150 pounds because they couldn't be bothered to answer my request before issuing the tickets.

March 21, 2026
Rated 1 out of 5 stars

Imagine the worst customer service…

Imagine the worst customer service ever, then multiply it by 10. They received money refunded from the airline, but have not paid it back to us for over 2 and a half months – and in that time have given us nothing but runaround and delaying tactics. Their behaviour has been nothing short of irresponsible, unethical, and disgusting.

Our flight in January this year was cancelled due to poor weather. The advice received from Budgetair's live chat agent was to cancel the booking and request a refund which we did. The refund was paid back to Budgetair on 7 Jan 2026, but I haven't seen a penny of this yet – after 2 and a half months of chasing. Then, today, they have asked us to provide the documentation from Easyjet for the refund for the transaction between Easyjet and them to help reconcile their accounts! In other words they have no idea what's in their account and they expect me to provide documentation on their transaction that didn't involve me! Shocking, and simply a delay tactic.

To get home, we then arranged Eurostar tickets ourselves to complete the journey – at significant cost to us – which Easyjet said could be claimed back. However, having acted on Budgetair's advice, we cancelled the flight booking, and in doing so this negated any right to claim alternative travel. Any reasonably trained advisor should have known that cancelling the booking would prevent any compensation claim – so this poor advice cost us over £700. Again, when we try to claim this back from Budgetair due to their poor advice, all I get is the runaround.

On at least 10 different occasions, I've been told that a senior complaints agent would call me back within a certain time – only twice have I ever received this callback.

I've sent receipts through to back up my claim - on at least 7 different occasions they denied that they had received them – EVEN THOUGH 2 OTHER AGENTS HAD CONFIRMED THAT THEY HAD THEM ON FILE.

You get a different agent every time you speak or write to them (even though I have specifically requested a single point of contact) – none of which have any real grasp of the situation. It is clear that they have no intention of returning the money that is rightfully ours for the refund, and they simply don't care.

Avoid this company like the plague. Shocking, horrible and unethical.

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

There is no way to contact budget air…

There is no way to contact budget air line. The online chat is rubbish. Does not contact you with an agent. There is no phone/mobile number to contact. The email address given does not respond back. My mum needs to travel to uk via middle east and due to the current situation I wanted to enquire about her flight status. But they are least bothered. Worst online agents for booking. Avoid at any cost. I am so regretting booking through them. There is NO customer service available to take your enquiry. No way to Contact them.
Can anyone kindly let me know their contact no please?

February 26, 2026

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