BudgetAir.co.uk Reviews 40,344

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the website for its ease of use and straightforward booking process, often finding it superior to other platforms. Many people appreciate the clear information provided and the quick, efficient service, leading to immediate booking confirmations and e-tickets. Consumers frequently highlight the competitive pricing and the ability to secure good deals, especially when other sites show higher costs or limited availability. However, some customers were not happy with the booking process, citing issues with being bombarded with extra offers and unclear booking references. A few other people also felt that the service could be problematic, particularly when needing to make changes or dealing with technical errors, which sometimes led to having to rebook directly with the airline.

What people talk about most

Booking process

Customers had ambiguous experiences with the booking process. While some found it easy, fast, and efficient,... See more

Price

People report ambiguous experiences with price. Many customers express frustration, citing instances where... See more

Service

Reviewers mention ambiguous feedback about service. Many customers express extreme dissatisfaction, citing... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the website and... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers report that advertised flight prices... See more

Based on these reviews

Rated 4 out of 5 stars

It's frustrating trying to say no to your offers when booking the flight Just put a simple yes or no of the products offered instead of sending you round the houses Appart from that you did just fi... See more

Rated 4 out of 5 stars

Easy site to use. Flying is expensive these days anyway. Too many things once considered part of the service now treated by carriers as additions. Greedy sods.

Rated 4 out of 5 stars

Relatively straight forward process. Delivered good value for money. Only issue I had was the 2 stage validation process stalling resulting in payment twice. The bank stopped this. Had to go through t... See more

Rated 4 out of 5 stars

Smooth service, don't like the self service transfer very inconvenient for families with small children on long flight. Otherwise all good and nothing bad.

Rated 3 out of 5 stars

The customer care service was unhelpful, when DOB was requested. I was directed to airline to make these changes. The website was not very user-friendly and when reached out to the customer care one o... See more

Company replied

Rated 3 out of 5 stars

It gave me access to book seats for my return journey unlike other websites. However, the seat map that came up was not entirely clear and accessible prompting us to feel a little uneasy the day after... See more

Rated 5 out of 5 stars

In a time when flight prices were being volatile, and other online websites trying to increase the advertised flight cost by hundreds of pounds, Budgetair kept the price you saw was the price you pay.... See more

Rated 5 out of 5 stars

My flight was cancelled by airline 2 daya prior to departure. I contacted budgetair via chat option. After 20 minutes ( due to understandable long wait due to frequent cancellations), I was connected... See more

Rated 5 out of 5 stars

Easy Jet's website wasn't functioning correctly so I went to BudgetAir. Well explained guidance and easy process to booking paying extra for them to make sure I was checked in. - more cost but peace o... See more

Rated 4 out of 5 stars

Was easy to book but E-ticket doesn’t mention what T it arrives on otherwise good website

Rated 5 out of 5 stars

Budget air saved the day! After using cheap flights app, & being directed onto trip.com, my flight price kept increasing minute by minute. It was frustrating using these aforementioned sites as the... See more

Rated 4 out of 5 stars

The booking reference was not very clear. I had a booking reference from Budget Air - that did not work with my airline. The airline's booking reference was buried in my 'Budget Air' account, in a s... See more

Rated 4 out of 5 stars

I think the flights were still expensive and thought they would have cheaper options with low budget airlines but BA was the cheapest. Flights were easy to book though.

Rated 5 out of 5 stars

I suppose it's common practice these days, but that doesn't make it any less aggravating to be bombarded with extra costs after you think you've chosen a good deal.

Rated 3 out of 5 stars

I bought a ticket via budget air, which was Rwanda Air, the flight was rescheduled but was I was not updated. Very Bad Customer service also

Company replied

Rated 3 out of 5 stars

Fair response to emails . Chat uses Ai help which does not respond and is waste of time Fair prices Appreciate they are currently dealing with multiple disruption and difficult situation

Company replied

Rated 4 out of 5 stars

Fairly simple to book,although need to double check when you booking the flights that they meet your requirements. Needs an option to filter by baggage allowance

Rated 5 out of 5 stars

Your website is very easy to use compared to others. I feel it was graphically straightforward, bold and not misleading. Also your prices are good!!

Rated 1 out of 5 stars

Split my booking with my 12 year old son so having to separately book seats and check in. Tech error on seat bookings so was refunded an had to book through the airline - only silver lining was bookin... See more

Rated 1 out of 5 stars

This is without question the worst travel company I have ever dealt with. The entire experience feels like a complete scam. There is no customer service phone number available, leaving you stuck wi... See more

Rated 5 out of 5 stars

Simple, quick easy process. Good value for money. Quick efficient and trustworthy. Prompt confirmation.

Company replied

Rated 5 out of 5 stars

Used this company twice for last minute bookings. They have never disappointed me. Thank you

Rated 5 out of 5 stars

The website was quick and easy to use, everything was straight forward without any complications

Rated 5 out of 5 stars

My experience with booking with BudgetAir has been positive. Found good value fares going to India and have booked a flight to India using different airlines. Booking confirmation is sent immediatel... See more

Rated 5 out of 5 stars

Great value flights! The process was easy to navigate and the information was clear. Confirmation e-mails eete sent immediately after booking.

Rated 1 out of 5 stars

Why do Skyscanner continue to allow these clowns on their platform? Flights always hundreds if not thousands cheaper until you get into their website and the price increases massively.

Rated 5 out of 5 stars

I love Budget Air. I can never get the EasyJet website to load so that’s how I found this company. Since then I use them every time. The process is easy and I rate their service highly

Rated 5 out of 5 stars

It was so much easier than I thought. I was a bit skeptical at first but I’ve received the tickets and hoping to fly in April. Easy and quick so I’m really happy so far.

Rated 5 out of 5 stars

As it stands the booking so far has been seamless. Will update this if that changes but so far so good.

Rated 4 out of 5 stars

It was just fine. Although after going through the booking process once the whole thing started over again.

Rated 4 out of 5 stars

Although you were not the cheapest I’ve booked with you before without any problems

Rated 5 out of 5 stars

I’m really happy with my booking great prices and so easy to complete the booking thank you so much 🙏

Rated 5 out of 5 stars

Good price and process simple. Flight acknowledged by airline immediately.

Rated 1 out of 5 stars

Its easy to book ticket to ur company, but now that our flight got cancelled due to the on going war at the middle east, its really hard to contact your company to help us to cancel and process the re... See more

Company replied

Rated 1 out of 5 stars

Very disappointing experience . I booked an Etihad Airways flight from Manchester to Abu Dhabi for £830 through their website. The airline later cancelled the flight and confirmed that I am eligible f... See more

Company replied

Rated 1 out of 5 stars

I have used BudgetAir regularly and all was well until I needed to speak to their customer service. I tried ringing them but they only have a single number based out of US, so difficult to reach if yo... See more

Company replied

Rated 1 out of 5 stars

Budget Air has a very poor customer service and they have only one answer: this has nothing to do with us; it's an Airline policy. Contrary to that , when I contacted Airline, they were willing to hel... See more

Company replied

Rated 1 out of 5 stars

Booked tickets with them and they didn’t send me the outgoing flight. When I called, they asked me to pay more money for the tickets that I already paid. When I refused they hung up on me. Thankfully... See more

Company replied

Rated 1 out of 5 stars

Disgraceful people need to be aware of this company. I booked ticket for 26th of March they send me 26th of February when sent me confirmation email after i paid I asked them to change the date or ref... See more

Company replied

Rated 1 out of 5 stars

Horrible customer service, unable to reach via chat which never connects, 30 people ahead of you in queue but that figure never change, no direct phone number to call, email reply received after lon... See more


Company details

  1. Airline Ticket Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Travel Agency
  5. Travel Aggregator

Written by the company

BudgetAir.co.uk is one of the brands of the global Travix family, bringing many years of experience as pioneers in online travel. Travix operates 5 brands in 29 countries; employs 500 staff; and has combined sales in excess of USD $1Billion. Travix has sold over five million airline tickets to satisfied travelers in Europe, Asia and the USA in the last year alone. We hope our British travellers will be as satisfied with our ease of use and the unbeatable airfare deals found on Budgetair.co.uk

BudgetAir.co.uk

Written by the company

Customer Care
You can email us on: info@budgetair.co.uk
More than 100 Airlines
Huge inventory of airlines with your favourite regular and low cost airlines with easy to book flights and everything is available on-line.
Always cheap and clear about the costs!
Fares and prices displayed are for the cheapest options available, including all taxes and surcharges, excluding administration fee if applicable.

Contact info

3.9

Great

TrustScore 4 out of 5

40K reviews

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Rated 1 out of 5 stars

HORRENDOUS SERVICE, POOR CUSTOMER HANDLING, FLEECING INNOCENT TRAVELLERS

HORRENDOUS SERVICE, POOR CUSTOMER HANDLING, FLEECING INNOCENT TRAVELLERS

I purchased a return flight ticket from BudgetAir.co.uk for travel on the following itinerary:

Outbound: Harare (HRE) → Addis Ababa (ADD) → London Heathrow (LHR), departing 9 March 2026 (ET872/ET700)
Return: London Heathrow (LHR) → Addis Ababa (ADD) → Harare (HRE), departing 19 March 2026 (ET701/ET873)

The booking was operated by Ethiopian Airlines and issued under E-ticket number 071-2158127439.

Prior to travel, my application for a United Kingdom Visitor Visa was delayed in approval. I contacted BudgetAir.co.uk promptly upon receiving this decision and requested a date change to the outbound flight — a reasonable and commercially proportionate request given the visa denial was through no fault of my own.

BudgetAir refused this request outright. Your company made no effort to act as a competent travel intermediary on my behalf, failed to exercise reasonable skill and care in handling my request, and took no steps to mitigate my loss. I even contacted Ethiopian Airlines who referred me to you. It sad that after countless efforts and endless waiting running into more than an hour, you refused to change my ticket. Whatever reasons for such an inefficient service is none of my business.

As a direct result of BudgetAir's refusal to assist, I was compelled to purchase for a replacement outbound ticket at an additional cost of £699 which I could not afford. I subsequently obtained my UK Visitor Visa and travelled to the United Kingdom on the replacement ticket. This was an entirely avoidable expense caused by BudgetAir's failure to act appropriately.

On 17 March 2026, I attempted to utilise the return portion of the original ticket (London Heathrow → Harare, departing 19 March 2026) by logging onto the Ethiopian Airlines website. I was presented with the following message:

"Unable to retrieve the booking. There is no itinerary associated with this booking. It may have been cancelled or intentionally removed."

The return ticket — which I paid for and did not cancel — has been cancelled or voided, whether by BudgetAir directly or as a consequence of BudgetAir's action or inaction with Ethiopian Airlines. I have not received any refund, any notice of cancellation, or any credit in respect of this ticket.

BudgetAir failed to meet this standard in two distinct ways:

Refusing to act on a reasonable date-change request following a visa approval delay — a circumstance in which a competent travel agent should have facilitated amendment requests to the airline on the customer's behalf.
Allowing or causing the return ticket to be cancelled without notice, consent, or refund — a failure that directly deprives me of a paid-for travel service.

Lastly their online customer service of real person is fake. It will just say: "More than 30 person in line". I waited for more than an hour to the extend that I slept late.

If I get no response, I am going to:
- File a formal complaint with the UK Civil Aviation Authority (CAA) — Passenger Advice and Complaints Team (PACT), CAA House, 45–59 Kingsway, London WC2B 6TE;
- Submit a complaint to the European Commission's Online Dispute Resolution (ODR) platform, as referenced in BudgetAir's own Terms and Conditions;
- Initiate proceedings in the County Court (Small Claims Track) under the Civil Procedure Rules, in which I will also seek interest under the Late Payment of Commercial Debts (Interest) Act 1998 and/or the County Courts Act 1984 at the rate of 8% per annum;
- Contact my card issuer to initiate a chargeback under the relevant card scheme rules, citing non-delivery of paid-for services;
- Report BudgetAir's conduct to the Competition and Markets Authority (CMA) for potential breach of consumer protection laws.
- Claim any hotel and subsistence costs which I might incur if this is not resolved and I fail to travel

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Clunky and expensive

Split my booking with my 12 year old son so having to separately book seats and check in. Tech error on seat bookings so was refunded an had to book through the airline - only silver lining was booking seats direct with airline was way cheaper. Won’t be back

March 14, 2026
Rated 3 out of 5 stars

Canada

It gave me access to book seats for my return journey unlike other websites. However, the seat map that came up was not entirely clear and accessible prompting us to feel a little uneasy the day after booking and the need to get back in touch with you regarding the actual seats booked from Calgary to London.

March 16, 2026
Rated 1 out of 5 stars

Budget Air -- Very poor customer service

Budget Air has a very poor customer service and they have only one answer: this has nothing to do with us; it's an Airline policy. Contrary to that , when I contacted Airline, they were willing to help us but because I booked with Budget air, they want me to come through Budget air but budget air was not willing to help at all. Please stay away from Budget Air.

February 12, 2026
BudgetAir.co.uk logo

Reply from BudgetAir.co.uk

Hello Rakesh,

We are sorry to hear that our service did not meet your expectations and that you found yourself caught between our customer service and the airline. We must adhere to the specific guidelines provided to us by the airlines regarding your ticket. We will take this into account to ensure that no discrepancies can arise in this regard in the future.

Kind regards,
BudgetAir

Ingrid

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