VWFS Rent-a-Car - Liverpool (Vans) Reviews 

316
TrustScore 5 out of 5

4.9

Swansway Volkswagen Van Centre Liverpool, 2 Evans Road, Speke, L24 9PB Liverpool, Merseyside, GB


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Rated 5 out of 5 stars

Sean in Speke was brilliant. He helped us to quickly hire one of their biggest vans and had his finger on the pulse of availability and requirements from our side as drivers. He was so efficient and h... See more

Company replied

Rated 5 out of 5 stars

I needed to clear a flat of some furniture so I rented from VWFS Speke a Volkswagen Transporter Short Wheelbase (SWB) with a 2.0-litre TDI diesel engine and 6-speed manual transmission. Using the webs... See more

Company replied

Rated 5 out of 5 stars

Hired a van at the weekend and had outstanding service from Ian, genuinely couldn’t have been more helpful, and his Transporter knowledge was spot‑on. Highly recommend their services.

Company replied

Rated 5 out of 5 stars

Very competitive price, no extra charges such as miles covered etc, very clean modern vehicle. Straightforward booking and follow up invoicing, no quibbles over fuel or small marks or dents. I would... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Swansway Volkswagen Van Centre Liverpool, 2 Evans Road, Speke, L24 9PB, Liverpool, Merseyside, United Kingdom

  • 0151 486 8400

4.9

Excellent

TrustScore 5 out of 5

316 reviews

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4.9

All reviews

(316)

864 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from start to finish of rental. Can't fault shaun and the team. Would highly recommend

July 22, 2024
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Rated 5 out of 5 stars

Colin is the man he went above and…

Colin is the man he went above and beyond on my van swap will never use another company theses our brilliant

Shaun is also brilliant to everyone

July 17, 2024
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Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Low prices and excellent service

Low prices and excellent service, far better than other companies in Liverpool.
Would highly recommend 5*

July 5, 2024
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Rated 5 out of 5 stars

Great van hire

It's always a pleasure with these.
Been using them for years. Make you feel like a proper customer. Not just a number. Liam and Sean will always take care of any issues that arise. If any.
Highly recommend

July 5, 2024
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Rated 5 out of 5 stars

Sean was excellent

Sean was excellent, very helpful.

May 30, 2024
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Rated 5 out of 5 stars

Superb

The whole process of booking a vehicle online, collecting and returning it was an absolute pleasure. The vehicle was practically brand new, clean and great to drive. As for customer service, Sean was fantastic, friendly and professional, an asset to the company. I would give 6 stars if I could, thank you.

June 6, 2024
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Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Really nice car and very good…

Really nice car and very good experience we had. Thank you to Sean for doing all for us really helpful person. Will definitely hire again

June 4, 2024
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Rated 5 out of 5 stars

Customer Service

Excellent customer Service. Amended the initial booking seamlessly and then when picking up/dropping it was easy. Needed the slightly extra luggage space for the camping holiday and well worth the hire - will definitely be renting again (unless I can persuade the wife that we need one 😀)

May 24, 2024
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Rated 5 out of 5 stars

Wouldn't go anywhere else now always…

Wouldn't go anywhere else now always excellent service great communication and smart vans .

May 10, 2024
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Rated 5 out of 5 stars

Excellent hire

2nd time of hiring a van from VW and the experience was as good as the 1st. Excellent price for a weeks hire and brand new van ready on time, what more can you ask for.

May 2, 2024
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Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Sorry I forgot the man’s name I dealt…

Sorry I forgot the man’s name I dealt with,but went above and beyond to help me was very helpful.
(Hunts cross branch)

May 3, 2024
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Thanks for taking the time to share this feedback, we’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Brilliant customer service from Liam &…

Brilliant customer service from Liam & Sean, they provided us with the perfect vehicle for our golf trip to Scotland, it met all of our needs for a weeks golf, would definitely use these guys again, thanks Ian Karl pj and Neil 👍🏌🏻‍♂️

May 4, 2024
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We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Really friendly and helpful welcome by…

Really friendly and helpful welcome by all staff. The cheapest van hire I could find AND the vans are amazing to drive too and in great condition. If you keep staff informed of unexpected events, they do what they can (within reason) to help you out. I can't see myself going to any other company now for van hire. I've already recommended them to family.

April 20, 2024
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Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Very friendly and informative staff

Very friendly and informative staff. Shaun is the person I dealt with.
The vehicle was spotless and very economical. Definitely recommend using Vwfs rentals.

April 13, 2024
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Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

First class rental service

Been using this company for good few years now,never a problem always first class service,Liam/Sean do a great job,wouldn’t use anyone else so give them a try

April 6, 2024
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Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Excellent service again

Excellent service again. Can't fault it. I've rented a few times and it's so quick and easy. I would highly recommend. Staff are brilliant.

April 2, 2024
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Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Best vans about you can rent

Best vans about you can rent. New 24 plates / numerous options to choose from / vans all in fantastic condition and Sean on the desk really helpful and ensures the point of first contact until your rental finishes is spot on

March 22, 2024
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Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Very professional operation

Easy to book online. Pick-up and return straightforward. Very good rate. Deposit repaid day after return. Sean very helpful. Only small gripe - would prefer full tank on pick-up

February 26, 2024
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